Top 373 Tier 1 Integrator Jobs

Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
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CIRT Tier 1 Analyst / Active Secret
Peraton —Beltsville, MD
- $80,000 - $128,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Health savings account
- Paid holidays
Manufacturing Engineering Manager
Overhead Door Corporation —Mount Hope, OH
- $115,162.51 - $135,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Tier 2 Shift Lead / Secret
Peraton —Beltsville, MD
- $104,000 - $166,000 a year
- Day shift
- Azure
- Master's degree
- Analysis skills
- Health savings account
- Paid holidays
Global Automation Engineering & Technology Head
CSL Behring —King of Prussia, PA
- Full-time
- Computer science
- Computer Science
- 5 years
Systems Administrator (Linux/Microsoft)
Victor 12, Inc. —Remote
- Remote
- Azure
- 6 years
- English
- Paid holidays
- Disability insurance
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Tier 2 Service Desk Technician
Peraton —Albuquerque, NM
- $66,000 - $106,000 a year
- Bachelor of Science
- Office
- Windows
- Health savings account
- Paid holidays
Help Desk Tech
Galactic Network Integrators, INC —Kirtland AFB, NM
- Microsoft Outlook
- Computer literacy
- Mid-level
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13d
Manhattan Warehouse Management (WMS) Testing Consultant
Spinnaker SCA —Remote
- $70,000 - $230,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
IT System Administration - Entry
State of Washington Liquor and Cannabis Board —Olympia, WA
- $74,268 - $99,924 a year
- Online Application
- Background check
- Microsoft Excel
- DevOps
- Wellness program
- Paid holidays
Key Account Manager, Energy
Advantech USA —Remote
- $100,000 - $125,000 a year
- Remote
- Mid-level
- Product management
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Strategic Partnerships Manager
Nice —Remote
- Remote
- Travel
- Senior level
IT System Administration - Entry
Washington State Liquor And Cannabis Board —Olympia, WA
- $74,268 - $99,924 a year
- Online Application
- Background check
- Microsoft Excel
- DevOps
- Paid training
- Wellness program
Technical Microsoft Platform Manager
Blu Omega —Remote
- $115,000 - $145,000 a year
- Remote
- Azure
- System design
- 8 years
- AD&D insurance
- Paid holidays
Tier 3 Service Desk Lead- Top Secret Cleared
RIVA Solutions Inc. —Washington, DC
- Up to $150,000 a year
- Online Application
- Computer Science
- Analysis skills
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
System Integrator Lead for Conceptwave and O&M
Logic Rule —Bellevue, WA
- $29.20 - $33.58 an hour
- Oracle
- Mid-level
- Java
Automation Technician / Automation Engineer
The Morning Star Company —Los Banos, CA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Security L2 Technical Support Team Lead
Genea Energy Partners —Remote
- $120,000 - $140,000 a year
- Weekends as needed
- Remote
- Windows
- Supervising experience
- US work authorization
- Paid parental leave
- AD&D insurance
Proposal Manager
Divergent —Washington, DC
- $115,670 - $183,680 a year
- Hybrid work
- 5 years
- Office
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
Principal Consultant, Warehouse Optimization & Facility Design
Spinnaker SCA —Remote
- $90,000 - $205,000 a year
- Full-time
- Remote
- SQL
- Presentation skills
- Bachelor's degree

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Help Desk Representative

SOSi -
Florida

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Job Details

Full-time
$47,218 - $98,068 a year

Qualifications

IT asset management
Incident management software
Windows
Cloud-based systems
Cloud service support
Desktop (troubleshooting support)
Incident management operations support
Remote access software
Customer support ticket management
macOS
Digital project management boards
Defect tracking tools
Desktop administration
Ticketing system technical support

Full Job Description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence .

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field. Or, three (3) years of equivalent experience in IT support.
Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
Possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
Proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Additional Information

Work Environment

The work to be performed remotely.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

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Refine Your Search

Tier 1 Integrator jobs

Help Desk Representative

CIRT Tier 1 Analyst / Active Secret

Manufacturing Engineering Manager

Tier 2 Shift Lead / Secret

Global Automation Engineering & Technology Head

Systems Administrator (Linux/Microsoft)

Tier 2 Service Desk Technician

Help Desk Tech

Manhattan Warehouse Management (WMS) Testing Consultant

IT System Administration - Entry

Key Account Manager, Energy

Strategic Partnerships Manager

IT System Administration - Entry

Technical Microsoft Platform Manager

Tier 3 Service Desk Lead- Top Secret Cleared

System Integrator Lead for Conceptwave and O&M

Automation Technician / Automation Engineer

Security L2 Technical Support Team Lead

Proposal Manager

Principal Consultant, Warehouse Optimization & Facility Design

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