Top 200 Titlemax Jobs

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Political Call Center Supervisor

Signia LTD -
Remote

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Job Details

Full-time
$17.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Writing skills
English
Productivity software
Call center management

Full Job Description

Job Title: Team Supervisor

Department: Poli

Reports To: Operations Supervisor

Effective Date: 3/1/2026

Job Summary:

Performs moderate-level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.

Supervisory Responsible:

Provides regular supervision and mentorship over subordinate staff
Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
Facilitates daily agent coaching and development sessions in both written and verbal format.
Participates in clientrelated activities, including client calibration sessions and project planning
Identify and address agent training needs
Manage the team’s time entry to ensure 0% discrepancy rate
Manage programspecific performance standards (i.e. CPH, Quality Scores, etc)
Manage attendance by maintaining companyspecific goals
Manage staffing in accordance with programspecific workflow (i.e. downstaffing, upstaffing)

Other Related Duties:

Diffuse irate customer calls as applicable
Provide agent support via handling escalated calls, as needed
Ensure highlevel customer service is being practiced by all subordinate staff.
Other Duties as assigned

Requirements:

Must be available to work both weekend days if needed
Must be available for afternoons and evenings depending on business needs.
Must be able to read and write English.

Qualifications:

2years of Call Center Supervisor Experience
Intermediate Skills with Microsoft Office products.
Good Verbal and Writing Skills

Pay:

$17.50 Per Hour
SemiMonthly Pay Periods

Schedule:

Full Time

Benefits (eligible after 60 days of employment):

Medical
Dental
Vision
401k
PTO (3.33 hours per pay period with an 80hour max)

Bilingual applicants are encouraged to apply.

Resumes are not accepted in lieu of an application

If you have any questions please contact our recruiting department by phone at 970-515-7201 or email at [email protected]

Apply Now

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Job Title: Team Supervisor

Job Summary:

Supervisory Responsible:

Other Related Duties:

Requirements:

Qualifications:

Pay:

Schedule:

Benefits (eligible after 60 days of employment):

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