About Us:
Established in 1988, Transcend Information, Inc. is a global leader in digital storage, multimedia, and industrial products. Headquartered in Taipei, Taiwan, Transcend operates in 12 offices worldwide, serving diverse industries such as healthcare, industrial automation, transportation, robotics, and military/defense. Committed to the highest quality and professional service, Transcend adapts swiftly to market changes, fostering a collaborative and enjoyable work environment.
Responsibilities:
The Field Applications Engineer (FAE) will serve as the technical bridge between our customers, sales teams, and the research & development (R&D) team at our HQ. Perform a variety of product, technical and engineering functions including pre/post-sales support, research, design and development. This role is crucial for driving business growth, enhancing customer satisfaction, and ensuring the successful implementation of our solutions.
Key Duties:
- Act as the primary technical liaison, facilitating communication between customers, the R&D team at HQ, and the sales team.
- Collaborate with sales teams during the pre-sales phase to identify opportunities and provide technical presentations.
- Provide post &after sales support to guarantee customer satisfaction and success.
- Identify design needs from the system level to individual components, working closely with the HQ R&D team and customers' development and engineering teams to meet customer needs.
- Deliver both on-site and remote technical support for system components and software.
- Troubleshoot and resolve technical issues to ensure seamless product implementation.
- Conduct technical training on new products and new technology internally and externally.
- Offer technical advisory support to our sales team.
- Create and update technical documentation, application notes, and reports to support projects and internal knowledge sharing.
- Gather customer feedback and provide insights to the R&D team to drive product improvements and innovations.
- Provide technical phone supports, RMAs, and in-house help desk supports.
- Perform other assignments as required and meet deadlines accordingly.
- Travel will be required for customers site visits, industry events, and tradeshows.
Hiring US branch locations:
1. Orange County, California
Please send all inquiries to
[email protected]
