The Opportunity:
The Key Partnerships Manager is responsible for engaging, managing, retaining and growing multiple partner relationships within their portfolio of partners to ensure consistent performance and profitability aligned to strategic goals. Serve as the primary liaison between the partner and TrueCar, focusing on understanding partner needs and proactively problem-solving. This position requires strong coordination with cross-functional teams, including the Product, Data, Marketing, and Business Operations teams.
How you’ll contribute to TrueCar’s success:
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Responsible for the day-to-day management, development and growth of existing partner relationships, including ensuring our partners have the necessary tools and information to be successful with their car-buying programs
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Establish and maintain strong relationships with partner senior leaders and decision-makers
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Identify and escalate opportunities for revenue growth, partner program expansion and strategic commercial development
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Develop and pitch partner growth strategies to generate buy-in from key partner decision makers
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Work cross functionally inside TrueCar with product, data engineering & analytics, legal and marketing to execute growth tactics
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Build dashboards and analyze data to make informed recommendations for improvements and optimizations to partner programs
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React and respond to partner requests, ensuring support is consistent with our service level agreements and managing any scope creep
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Prioritize requests from multiple partners and evaluate them based on the level of effort versus performance impact.
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Work collaboratively across teams to advocate for partner success and drive partner opportunities by troubleshooting, reporting, documenting, and taking the initiative in problem-solving issues as they arise
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Demonstrate a high level of attentiveness towards partners and actively contribute to a culture that encourages high-quality service with a sense of urgency
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Develop trusting relationships and open communication, while accepting feedback (up and down)
Your Expertise:
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Demonstrated success in relationship management of strategic accounts and working at scale
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Tech-savvy with the ability to understand, interpret, and present data with a consultative approach
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The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
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Excellent verbal and written communication skills, with the ability to present complex data, listen for understanding, and influence outcomes
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Proven track record of excellent client service
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Expertise in interfacing with client contacts at various levels
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Demonstrated ability to effectively present information, including complex technical content, and respond to client requirements/requests
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Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
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Ability to communicate client requirements and methodologies to internal stakeholders to ensure alignment
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Ability to represent the company within an assigned book of business
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Ability to utilize state-of-the-art office software and learn new software (i.e. Tableau, Asana, JIRA etc.)
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Self-starter with integrity, a strong work ethic, and a high level of energy
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Experience in building strong relationships with clients and key internal stakeholders across organizational and departmental boundaries
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Ability to travel domestically by airplane or car, including overnight trips up to 20% of the time
Annual base salary: $80,000 - $122,000
Who We Are
TrueCar is a leading digital automotive platform that uses technology to help car buyers save time and money through a nationwide network of Certified Dealers. Founded in 2005 by Scott Painter, TrueCar was built on the belief that serving membership and affinity organizations central to the car-buying process, including lenders, insurers, and dealers, enables a more valuable auto-buying experience for new and used vehicles. As part of its platform, TrueCar powers auto-buying programs for over 250 leading brands, including Sam's Club, AAA, and more than 100 credit unions.
We are seeking talented individuals who are energized by our commitment to save consumers time and money. We’ve stripped away typical corporate "bloat" to build a culture rooted in high performance and accountability for results. As a member of the TrueCar Crew, you can have a real & direct impact on our success as we continue to evolve the car buying experience. If this energizes you, apply today!
Your TrueCar Experience
At TrueCar, we offer our Crew members the flexibility to split their work time between home and the office. While many days are remote, we expect our Crew to show up for the moments that matter—gathering in person when a project needs that extra collaborative spark because nothing replaces the energy of solving big problems in the same room. We provide you with comfortable shared workspaces in our Santa Monica headquarters office and other regional locations and equip you with a professional home office setup along with monthly reimbursements for your essentials, like phone and internet.
As a TrueCar Crew member, you will receive excellent benefits and perks that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this.
At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linked here.
