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Legal Records Manager

Rawle & Henderson LLP -
Philadelphia, PA

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Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Vendor relationship building
Operational analysis
Teamwork
Attention to detail
Law office experience
Process management

Full Job Description

Job Summary

Rawle & Henderson LLP is seeking an experienced Records & Conflicts Manager to lead our firm’s conflicts management, matter intake, and records management functions. This role will direct our information governance and records management program, oversee conflict screening and ethical screens, and manage the full New Matter Request (NMR) lifecycle. The ideal candidate has 7+ years of law firm experience in records management and/or conflicts, including 3+ years in a leadership role, with advanced proficiency in Aderant Expert and Document Management Systems (e.g., iManage), and strong knowledge of insurance defense practices and Outside Counsel Guidelines (OCGs).

As a key operational leader, you will serve as the firm’s authority on conflicts, intake protocols, and records management systems. You will lead and develop a dedicated team, optimize workflows within Aderant, and ensure compliance with ethical obligations, client requirements, and insurance carrier guidelines.

This role requires a proactive leader who can balance operational excellence with sound judgment, discretion, and the ability to communicate effectively with partners and senior stakeholders.

Work Location: This is an in-office position based in Philadelphia, PA, requiring five (5) days per week onsite.

Key Responsibilities

Conflicts Management

Lead the identification, analysis, and resolution of complex legal and business conflicts of interest
Advise firm leadership on conflict risks, ethical screens, and compliance considerations
Serve as a trusted resource for Firm Leadership on conflict-related matters and intake decisions

Matter Intake & Compliance

Oversee the full New Matter Request (NMR) lifecycle, ensuring adherence to firm policies and client/carrier requirements
Ensure accuracy and completeness of intake data, supporting downstream billing and compliance processes
Partner with Chief Operating Officer/Executive Director, Billing and Collection Manager and Accounting Supervisor to align billing rates, retainers, and engagement terms with firm policies

Information Governance & Records Management

Direct the firm’s comprehensive records management program, including both digital and physical records
Ensure seamless integration between physical files and the Document Management System (DMS)
Oversee records retention, destruction, and compliance with applicable regulations and firm policies

Reporting & Analytics

Develop and deliver actionable reports on new matter intake, conflicts, and records activity
Monitor data quality and implement improvements to enhance reporting accuracy and usability

Operational Leadership

Manage, mentor, and develop a team of records and conflicts professionals
Drive process improvements and workflow efficiencies, including automation and system optimization
Lead departmental initiatives such as system upgrades, data migrations, and digitization projects

Vendor & External Coordination

Manage relationships with off-site storage providers and other records vendors
Oversee secure transfer of client files, ensuring chain-of-custody and data integrity

Policy & Compliance Leadership

Maintain and update the firm’s Records Retention Policy in collaboration with firm leadership and General Counsel
Monitor evolving data privacy laws and industry standards to ensure ongoing compliance

Qualifications

Experience: 7+ years of records management and/or conflicts experience within a law firm, including at least 3 years in a leadership role
Technical Expertise: Advanced proficiency with Aderant Expert and Document Management Systems (e.g., iManage)
Industry Knowledge: Strong understanding of insurance defense practices, including carrier billing and Outside Counsel Guidelines (OCGs)
Leadership Skills: Proven ability to lead, develop, and motivate a high-performing team
Project Management: Experience leading operational improvements, system implementations, or digitization initiatives
Communication: Excellent interpersonal and judgment skills, with the ability to interact effectively with attorneys and senior leadership
Certifications (Preferred): Certified Records Manager (CRM) or Information Governance Professional (IGP)
EOE. M/F/D/V
RAWLE & HENDERSON LLP is a Mid-Atlantic regional law firm engaged in civil defense litigation and trial practice with offices in Pennsylvania, New Jersey, New York, Delaware and West Virginia. Founded in 1783, Rawle & Henderson has been recognized by the American Bar Association as the oldest law firm in continuous practice in the United States.

RAWLE & HENDERSON LLP has been recognized by U.S. News & World Report as One of the Best Law Firms to Work For in the U.S.A.

Benefits:

401(k)
AD&D insurance
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Do you have experience with iManage?
How many years of records management and/or conflicts experience within a law firm do you have?
Do you have experience with Aderant?

Ability to Commute:

Philadelphia, PA 19102 (Required)

Work Location: In person

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