The Accounts Receivable Specialist is responsible for accurately applying customer payments, maintaining customer account records, supporting collection activity, and researching payment discrepancies, short payments, unapplied cash, overpayments, and deductions. This role works closely with Finance, Customer Service, and other internal teams to ensure cash is posted timely, customer accounts are accurate, deductions are properly documented and routed, and unresolved account issues are followed through to resolution.
Essential Job Duties and Responsibilities:
- Process and apply customer payments, reconcile cash receipts, and maintain supporting documentation for all payment activity.
- Research and resolve payment discrepancies, including unapplied cash, short payments, overpayments, deductions, and chargebacks.
- Access customer portals and internal systems to obtain remittance details, payment status, claim documentation, and other account information.
- Investigate customer deductions and disputes, partnering with internal teams to identify root causes and drive resolution.
- Monitor accounts receivable balances, follow up on overdue accounts, and maintain accurate customer account records.
- Collaborate with customers and cross-functional teams to resolve account issues, payment discrepancies, credit memo concerns, and documentation requests.
- Support customer master data maintenance in compliance with company policies and internal controls.
- Prepare accounts receivable and cash application reports while ensuring adherence to financial procedures and reporting requirements.
Closing Statement:
- Assist with month-end, quarter-end, and year-end closing activities.
- Support internal and external audits by providing requested documentation.
- Ensure compliance with company policies, accounting standards, and internal controls.
- Identify opportunities to improve AR and cash application processes.
- Other duties as assigned
- 3+ years of experience in accounts receivable, cash application, deductions, collections, customer account research, or related finance/customer service support role. Associate or bachelor’s degree in related field preferred.
- Preferred experience with customer portals, deduction research, short payments, chargebacks, credit memos, customer account reconciliation, and JDE or similar ERP systems.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Ability to stay organized, manage competing priorities, and meet deadlines in a fast-paced environment.
- Effective written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
Working Conditions/Physical Requirements:
'EOE, Including Disabilities/Vets"
Benefits at a Glance
At Turtle Wax, we offer a competitive and all-encompassing benefits package for our team members. Full Time Team members working a minimum of 30 hours per week are eligible for benefits on the first of the month following hire date. The benefits plan year begins on July 1 and ends June 30.
Eligibility requirements and benefits offerings are subject to change.
Medical – Blue Cross and Blue Shield of IL.
Turtle Wax offers multiple health plan options to best match each individual team members’ needs.
Prescription Drug Benefits accompany each health plan as well.
Dental and Vision
Life, AD&D and Long-Term Disability Insurance
Flexible Spending and Health Savings Accounts.
Other Benefits Include:
- Paid Time Off
- Paid Holidays
- Tuition Assistance
- 401K with match.
- Service Awards, Turtle Wax Product, Employee Assistance Program, Discounted Pet Insurance, Legal Plans, and MORE!
