Top 90 Unisys Jobs | SimplyHired

Customer Service Desk Agent - (Mortgage Support)
Unisys —Remote
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
Associate Systems Engineer
Unisys Corporation —Eagan, MN
- Full-time
- Remote
- Computer science
- Computer Science
- System design
Quick Apply
Service Desk L1
Unisys —Pennsylvania
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
Service Desk Agent - Afterhours
Unisys —Remote
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
Technical Service Desk Agent
Unisys —Remote
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- 401(k) matching
Level 2 NOC Systems Administrator – Network Focus
Unisys —Remote
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Level 2 NOC Systems Administrator – Windows Focus
Unisys —Remote
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Level 2 NOC Systems Administrator – Linux/Unix Focus
Unisys —Remote
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Clearpath Senior DBA
Unisys —Remote
- Full-time
- SQL
- Analysis skills
- US work authorization
- Health savings account
- 401(k) matching
VMWare System Engineer
Unisys —Remote
- Full-time
- 5 years
- System design
- Analysis skills
Senior Systems Administrator
Unisys —Remote
- Full-time
- Continuous improvement
- US work authorization
- Scripting
- Health savings account
- 401(k) matching
Power BI Systems Administrator
Unisys —Connecticut
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Sr Engineer - Applications & Observability
Unisys —Remote
- Full-time
- Azure
- Bachelor of Science
- Mid-level
Field Engineer Technician - Associate
Unisys —East Hartford, CT
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Service Desk Agent
Unisys —Salt Lake City, UT
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
9d
Field Engineer Technician
Unisys —Columbus, OH
- Mid-level
- High school diploma or GED
- 4 years
- Health savings account
- 401(k) matching
Level 3 NOC Lead – Network Focus (Team Lead)
Unisys —Remote
- Full-time
- Bachelor of Science
- Bachelor's degree
- Mentoring
M365 Architect
Unisys —Pennsylvania
- 6 years
- Sales
- Bachelor of Science
Data Center Technician - Madison, NC
Unisys —Madison, NC
- Mid-level
- High school diploma or GED
- Associate's degree
- Health savings account
- 401(k)
Windows System Support
Unisys —Connecticut
- Full-time
- Bachelor of Science
- Mid-level
- Windows
8d

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Customer Service Desk Agent - (Mortgage Support)

Unisys -
Remote

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

What success looks like in this role:

Key Functions:

Answering and Routing Calls: Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.

Problem Solving: They diagnose issues, answer product or service questions, and provide solutions in real time.

Customer Engagement: Beyond mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction.

Documentation: They document customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference.

Follow-Up: Agents may schedule callbacks, send follow-up emails, or escalate issues to higher-level support when necessary.

Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.

Answering Inbound Calls: Promptly handling incoming calls and providing assistance to customers.

Making Outbound Calls: Proactively reaching out to potential customers, setting appointments, or following up on leads.

Providing Accurate Information: Ensuring customers receive correct details about products, services, and policies.

Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution.

Documenting Interactions: Logging detailed notes in the CRM for quality assurance and follow-up purposes.

Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.

Managing Call Escalations: Recognizing when a customer’s issue requires escalation to a supervisor.

Maintaining Professionalism: Demonstrating courteous and respectful behavior at all times.

Meeting Performance Targets: Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR).

Maintain In Office adherence

Muti Tasking will be involved in the day to day operations. Must be able to muti task. Speak to the user and fill out your ticket, simultaneously.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years’ experience in area of responsibility

Call Center experience

Able to Muti-Task during the job.

Customer Service experience within a call center environment.

Able to perform all job responsibilities listed as well

**Call Center Experience a Plus

**Customer Service Experience with Technical Background

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

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Refine Your Search

Unisys jobs

Customer Service Desk Agent - (Mortgage Support)

Associate Systems Engineer

Service Desk L1

Service Desk Agent - Afterhours

Technical Service Desk Agent

Level 2 NOC Systems Administrator – Network Focus

Level 2 NOC Systems Administrator – Windows Focus

Level 2 NOC Systems Administrator – Linux/Unix Focus

Clearpath Senior DBA

VMWare System Engineer

Senior Systems Administrator

Power BI Systems Administrator

Sr Engineer - Applications & Observability

Field Engineer Technician - Associate

Service Desk Agent

Field Engineer Technician

Level 3 NOC Lead – Network Focus (Team Lead)

M365 Architect

Data Center Technician - Madison, NC

Windows System Support

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