Top 15 Unitehere Jobs

Helpdesk Technician II
UNITE HERE HEALTH —Las Vegas, NV
- $27.74 - $33.95 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- AD&D insurance
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Member Services Representative II
UNITE HERE HEALTH —Oak Brook, IL
- $20.36 - $24.97 an hour
- Full-time
- Hybrid work
- Spanish
- Research
- Mid-level
- Commuter assistance
- AD&D insurance
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Health Center Ambassador
UNITE HERE HEALTH —North Las Vegas, NV
- $18.87 - $23.08 an hour
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
- Commuter assistance
- AD&D insurance
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Corporate Trainer (Healthcare)
UNITE HERE HEALTH —Oak Brook, IL
- $25.69 - $31.43 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Customer service
- Commuter assistance
- AD&D insurance
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Medical Claims Adjudicator II
UNITE HERE HEALTH —Oak Brook, IL
- $20.36 - $24.97 an hour
- Full-time
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Commuter assistance
- AD&D insurance
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Legal Administrative Assistant III
UNITE HERE HEALTH —Oak Brook, IL
- $50,100 - $61,300 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- HIPAA
- Research
- Commuter assistance
- AD&D insurance
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Health Center Facilities Manager
UNITE HERE HEALTH —Atlantic City, NJ
- $64,100 - $80,100 a year
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- AD&D insurance
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General Maintenance Technician
UNITE HERE HEALTH —North Las Vegas, NV
- $18.87 - $24.97 an hour
- Weekends as needed
- Microsoft Outlook
- Customer service
- Writing skills
- Commuter assistance
- AD&D insurance
Quick Apply
UNITE HERE Local 355 Campaign Researcher
UNITE HERE —Miami, FL
- $55,000 a year
- Full-time
- Spanish
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Manager - Healthcare Vendor Contracts and Analytics
UNITE HERE HEALTH —Las Vegas, NV
- $113,600 - $142,000 a year
- Microsoft Outlook
- Writing skills
- 3 years
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Director of Market Management
UNITE HERE HEALTH —Oak Brook, IL
- $153,600 - $195,900 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- AD&D insurance
Quick Apply
Senior Director Healthcare Procurement & Contract Strategy
UNITE HERE HEALTH —Oak Brook, IL
- $153,600 - $195,900 a year
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Master's degree
- Commuter assistance
- AD&D insurance
Quick Apply
Manager of Culinary Health Center
UNITE HERE HEALTH —Las Vegas, NV
- $103,300 - $129,100 a year
- Full-time
- Spanish
- English
- Clinic experience
- Commuter assistance
- AD&D insurance
Quick Apply
1d
Sr. Director of Market Management
UNITE HERE HEALTH —Oak Brook, IL
- $172,100 - $219,400 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Commuter assistance
- AD&D insurance
Quick Apply
2d

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Helpdesk Technician II

UNITE HERE HEALTH -
Las Vegas, NV

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Job Details

Full-time
$27.74 - $33.95 an hour

Benefits

Commuter assistance
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance

Qualifications

Computer operation
Windows
Desktop (troubleshooting support)
Telephone systems
Desktop administration
Mobile devices

Full Job Description

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

This is a Neighborhood Health Center Position.

The Helpdesk II position will provide a world class level of customer service to all Health Center/Fund employees seeking technical assistance or information concerning PC, mobile, telephony, and communications hardware and software. This position will also serve as a technical resource for IT related projects and be a provider of input to the IT Management decision making processes. They will serve and assist the employees on a daily basis, representing the IT department with professionalism. competence and positivity.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Serves as a Tier 2 technical and customer support resource to all Health Center/Fund employees
Covers the tier 1 helpdesk regularly (when necessary) and serves as the escalation point for tickets beyond the ability of Tier I
Escalates unresolvable tickets to Tier 3
Documents ticket solutions and expands the knowledgebase within the Service-Now ticketing system
Responds to all local and remote customer inquiries for assistance received via telephone, email or direct contact providing intermediate to advanced troubleshooting and problem resolution
Resolves issues in a timely and professional manner while meeting or exceeding established metrics
Takes proactive action in insuring warrant ability of Health Center/Fund technical systems
Handles Health Center/Fund employee questions regarding end-user-facing hardware and software and serves the Health Center/Fund in a consultative manner
Ensures timely completion and follow-up of all support incidents
Creates documentation of technical solutions and help desk procedures and trains others
Comfortable presenting business solutions in person or via online systems such as Microsoft teams, zoom etc.
Tracks user satisfaction through follow-up calls and surveys as required / directed
Assists Infrastructure and Operations functions with special projects as required
Proficient with imaging laptop/desktops
Cross trains with other staff and continues to learn and expand on skills beyond helpdesk needs
Supports the Health Center/Fund’s telecom system
Assists with audio/visual (A/V) setup and supports meetings as needed
Learns the Health Center/Fund’s applications including, but not limited to the electronic medical records (EMR) system(s) and other applications and becomes efficient in supporting users needs at the helpdesk level
Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth

ESSENTIAL QUALIFICATIONS

2 ~ 3 years of recent direct experience in a Helpdesk role minimum
Working knowledge and experience in a Windows based support environment
Mac support experience a plus
Experience with technical Help Desk or high-level customer service operations
Intermediate to advanced knowledge of PC and Microsoft end-user-facing technologies at the end-user level
Mid-level knowledge of PC, mobile, telephony and other end-user facing technologies
Associate’s degree in Computer Science, Information Systems or related field or equivalent work experience required
Preferred: Certification in A+ Certification and/or Microsoft Certifications
Ability to travel locally - this position is a "float" position that will support two separate Health Center locations in and will travel between the two.
Ability to provide on-call support once every 9 weeks
Preferred: Valid, unrestricted state driver’s license
Preferred: Personal vehicle, valid registration, and current insurance

Salary range for this position: Hourly $27.74 - $33.95. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as an onsite position, with flexibility to support additional locations and shifts as needed, as well as be on-call as needed.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

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Unitehere jobs

Helpdesk Technician II

Member Services Representative II

Health Center Ambassador

Corporate Trainer (Healthcare)

Medical Claims Adjudicator II

Legal Administrative Assistant III

Health Center Facilities Manager

General Maintenance Technician

UNITE HERE Local 355 Campaign Researcher

Manager - Healthcare Vendor Contracts and Analytics

Director of Market Management

Senior Director Healthcare Procurement & Contract Strategy

Manager of Culinary Health Center

Sr. Director of Market Management

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