The Event Transport team plays a critical role in delivering all transportation services for FIFA World Cup 26™ client groups, including PMAs, Referees, Guests (VIP/VVIP/Legends), Workforce, Media, and other tournament stakeholders. This evergreen position supports the planning, coordination, and execution of all transport operations across Host Cities, stadiums, hotels, training sites, airports/FBOs, depots, and the International Broadcast Center. The main responsibilities include:
Client Group Coordination (PMA, Referees, Guests, Workforce, Legends, FT1)
- Coordinate all daily transport activities for assigned client groups.
- Manage airport arrivals and departures including tarmac operations, FBO procedures, convoy planning, and security alignment.
- Confirm all bookings in TMM/IFES and ensure accuracy of vehicle allocation, routes, call times, and schedule changes.
- Serve as the primary point of contact at hotels, training sites, stadiums, venue load zones, or HQ.
- Conduct driver briefings, vehicle readiness checks, and distribute movement updates.
- Ensure strict adherence to bubble-to-bubble operations where required.
- Maintain real-time communication with liaison officers (TLO, TSLO, RLO, RSLO), SLO, GOP, Team Services, and security. Monitor live vehicle movements and proactively identify delays or routing issues.
- Track VIP/VVIP/Legends/FT1 movements ensuring protocol, confidentiality, and service expectations.
- Oversee readiness of load zones, staging areas, signage, cones, and transport infrastructure.
- Support last-minute, emergency, or high-priority movement requests. Update internal teams on timing changes, risks, or operational challenges.
Workforce Transport Coordination
- Oversee daily workforce shuttle operations between hotels and tournament venues.
- Prepare and update workforce transport schedules, route maps, frequency charts, and DSLA documents.
- Provide professional guidance to workforce members regarding shuttle usage, pick-up points, and eligibility.
- Ensure readiness of hotel load zones including vehicle staging, signage, and staff deployment.
Transport Hotline & Help Desk
- Respond to all hotline calls regarding shuttles, routes, airport transfers, delays, Uber policies, and vehicle availability.
- Log all calls and actions into the system.
- Verify and update booking information in real time.
- Escalate complex or urgent issues to TROC Duty Managers or relevant workstreams (Fleet, Bus, Venue, Client Services).
- Maintain calm and clear communication during peak volumes or service disruptions.
Fleet & Vehicle Operations (Fleet Coordinator / FT1 / Long-Term Fleet)
- Inspect fleet vehicles and maintain documentation on inspections, assignments, and usage.
- Coordinate scheduled and unscheduled maintenance, repairs, and manufacturer service programs.
- Manage insurance claims and follow-up actions.
- Ensure long-term fleet vehicles meet technical, maintenance, and compliance standards.
- Update fleet management systems and track all vehicle activity.
- Oversee FT1 fleet including VVIP movements, real-time GPS tracking, confidentiality protocols, and post-tournament reporting.
Bus Operations & PMA/Referee Bus System
- Assist in readiness and planning of client group bus operations across USA, Canada, and Mexico.
- Support implementation of daily bus programs including schedule changes and demand-driven adjustments.
- Coordinate with Bus Managers/Supervisors on operations and incident response.
- Prepare operational activity reports and escalate deviations.
- Support execution of emergency, contingency, or alternative plans.
- Assist in preparing training materials for bus drivers and staff.
Venue Transport Operations (Stadiums, Training Sites, IBC)
- Work closely with stadium teams, Security, and Venue Transport to align operational plans.
- Manage transport information desks, VAPP boards, and venue load zones.
- Supervise volunteers and contractors.
- Support the setup, maintenance, and dismantling of venue logistics assets.
- Coordinate signage, parking areas, traffic flows, and access points.
- Oversee parking and shuttle operations at the IBC including 24-hour lot management.
Training Site Operations
- Support creation and execution of training site transport plans.
- Manage vehicle flows, load zones, and client group parking at training sites.
- Coordinate readiness with Security and operations teams.
- Support walkthroughs, readiness testing, and test events.
PMA Transport Coordination (Team Hotels, Training Sites, A&D)
- Maintain daily communication with Fleet, Bus, A&D, Venue Transport, Security, and Logistics.
- Hold daily meetings with TLO/TSLO.
- Inspect vehicles, conduct driver briefings, and validate training and route familiarity.
- Coordinate all TMM updates, last-minute changes, and driver management.
- Ensure availability and readiness of load zones at TBC and VSTH.
- Manage convoy planning with TSLO, ACS, FBO, and airport authorities.
- Support media access and badging procedures.
- Submit daily reports on incidents, risks, and performance.
Referee Transport Operations
- Lead or support operations at the Referee Base Camp Hotel and Training Site.
- Manage referee-dedicated vehicles, drivers, and schedules.
- Ensure vehicle readiness and compliance with referee transport standards.
- Support RLO/RSLO communication and daily requirements.
- Oversee training site transport infrastructure and client group parking.
- Provide daily operational reporting, issue escalation, and risk updates.
Guest, VIP/VVIP, and Legends Transport
- Act as main point of contact for hotel and stadium guest transport operations.
- Coordinate with GOP, SLO, Fleet, Logistics, and Client Services.
- Ensure cleanliness, readiness, fueling, and maintenance compliance of all guest vehicles.
- Manage hotel load zones for VVIP/VIP guests.
- Supervise transport crew and ensure high service standards.
- Maintain real-time visibility of guest movements.
Parking & Permitting (Spectator Parking, VAPP)
- Support development of spectator parking strategies and inventory analysis.
- Coordinate VAPP implementation including digital and printed permit processes.
- Manage database accuracy, PDA scanners, configuration, troubleshooting, and match-day distribution.
- Support on-site VAPP operations across stadium parking areas.
- Assist with nightly reconciliation and settlement procedures.
- Act as liaison between FIFA, JustPark, Stadium Teams, Venue Transport, and IT.
Depot Operations (Supervisors & Coordinators)
- Lead daily depot operations including dispatch, return processes, and safety procedures.
- Ensure vehicle readiness, fueling, cleaning, technology setup, and compliance.
- Supervise depot staff, dispatch assistants, and contractors.
- Conduct briefings, assign duties, and manage workforce performance.
- Maintain site safety, access control, and emergency procedures.
- Ensure infrastructure (signage, utilities, equipment) is operational and compliant.
- Support operational logs, KPI reports, handovers, and shift documentation.
Integration & Mobility (City Transport Operations)
- Monitor route performance, vehicle movements, and mobility conditions in real time.
- Coordinate with Host City authorities, public transport agencies, and Functional Areas.
- Escalate disruptions and communicate updates to Venue Transport, Bus, and Fleet teams.
- Support mobility operations for VIP and special events.
- Record key performance metrics and daily situation reports.
Reporting & Documentation
- Maintain accurate shift logs, incident reports, vehicle records, driver rosters, and operational summaries.
- Support creation of SOPs, training materials, and operational guides.
- Participate in daily briefings, debriefs, walkthroughs, and coordination meetings.
