Top 779 Virginia Commonwealth University Jobs

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Software Engineer
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Adjunct Instructor- Special Education
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Information Associate Hourly
Virginia Commonwealth University —Virginia
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Research Associate - RISE
Virginia Commonwealth University —Richmond, VA
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Quality Assurance Interviewer

Virginia Commonwealth University -
Virginia

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Job Details

Part-time

Qualifications

Cold calling
Confidential information handling
Phone communication
Spreadsheets
Phone canvassing
Telephone interviewing
Outbound calling
Video conferences (communication methods)
Quality data entry
Phone interviews

Full Job Description

45002127

907 Floyd Avenue, VCU Main Campus, Virginia, United States, 23284

VP Academic Affairs SML

Community Engagement and Outreach

Wage (Hourly)

Virginia Commonwealth University

The Quality Assurance Interviewer is required to attend online and in-person interviewer training events and schedule interviews required for quality assurance. Interviewers are expected to perform the following job responsibilities:

Utilize their personal or VCU acceptable alternative option for phone and internet service for all communications related to this job including sharing a contact number with participants and other VCU staff members

Obtain consent for participation in interview which may include communicating with legal guardians

Communicate with disability service providers to schedule and conduct interviews

Conduct interviews via videoconferencing and phone with people with disabilities who use Home and Community Based Services and/or long term services and supports in Virginia

Document all activities and survey results in online databases

Use an online timekeeping system consistently and accurately

Respond to communications with project staff in a timely manner

Communicate issues with project staff immediately

Potentially include some in-person interviewing and travel using personal transportation

Conduct similar job responsibilities on other projects as assigned which may require additional work hours that cannot exceed an average of 29 hours per week

Other duties as assigned

Required Qualifications:

Consistent and reliable access to a phone and internet service

Provide a phone number that can be shared with the public and other VCU staff members or use the VCU acceptable alternative option

Effective oral and written communication skills that involve describing and promoting quality initiatives in the state which at times may feel as if you are conducting a ‘cold call’

Exceptional organizational skills

Self-initiation with the ability to work independently

Strong problem-solving skills

Ability to prioritize work responsibilities to meet deadlines and goals

Ability to handle confidential and sensitive information appropriately and with discretion

Proficiency using Email, Microsoft Word and a computer

General knowledge of Excel

Demonstrated ability to work independently and ability to work toward common goals as part of a team

Provide reliable transportation to conduct in-person interviews or attend meetings as needed

Must be able to work 9am – 5pm M-F; with some nights and weekends as requested by the project supervisor and based on project needs.

Work a minimum of 20 hours weekly to meet work goals not exceeding 29 hours per week on average. However, during peak times, management reserves the right to request employees to work more hours with advanced notification

Experience with data entry

Preferred Requirements:

Knowledge and experience with people with disabilities

Knowledge and experience with the National Core Indicators surveys

Knowledge of Virginia’s disability services system (i.e. the Department of Behavioral Health and Developmental Services Department for Aging and Rehabilitative Services, Department of Medical Assistance Services, Managed Care Organizations, and Long Term Services and Supports)

Working knowledge of how to schedule and administer Zoom meetings

Proficiency with Google Suite products (i.e. Gmail, google docs etc.)

Four-year college degree or three years of work experience in a human services related field

Experience with interviewing

Apply Now

Refine Your Search

Virginia Commonwealth University jobs

Quality Assurance Interviewer

Center Assistant

VCUarts Model

Data Management Specialist

Hourly Technician

Research Assistant

Customer Service Specialist

RLH Desk Coordinator

Groundskeeper

Admissions Processor

Inventory Assistant

Clinical Research Assistant

Software Engineer

University Based Teacher Educator

Administrative Assistant - VIPBG

Forestry Technician (Hourly)

Adjunct Instructor- Special Education

Program Support Technician

Information Associate Hourly

Research Associate - RISE

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