Top 1117 Voltage Security Jobs

Security Systems Technical Support Sun–Thurs 9am to 6pm CST
Interface Security Systems LLC —Remote
- $25 - $29 an hour
- Weekends as needed
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Fire and Security Technician- 10,000 SIGN ON BONUS
Tech Electronics —Topeka, KS
- Full-time
- Customer service
- Mid-level
- 1 year
- Health insurance
- Tuition reimbursement
Quick Apply
Electronic Security Technician
C2 Technology Group —Montgomery, AL
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Commercial Security Systems Technician / Installer
Integrity SIG, LLC —Clinton Township, MI
- $22 - $45 an hour
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Paid training
Quick Apply
Security System Designer (Alarm, Access Control, Video Surveillance)
TCI —Virginia Beach, VA
- $58,000 - $70,000 a year
- Full-time
- Microsoft Word
- Background check
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
Install Security Technician
H&S Protection Systems, Inc. —Stevens Point, WI
- $22 - $28 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid training
- Health insurance
Quick Apply
Senior Lead Technician / Field Engineer - Electronic Security
Elect Technologies, LLC —Memphis, TN
- $60,000 - $100,000 a year
- Full-time
- 5 years
- Driver's License
- Travel
- Fuel card
- Paid time off
Quick Apply
Fire Alarm/ Security System Technician
Tech Electronics —Columbia, MO
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Security Low Voltage Technician
PLUGOUT —Sparks, NV
- $25 - $35 an hour
- Full-time
- Construction site
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
3d
Lead Security Technician – Enterprise Access Control & CCTV (Central Florida)
Care Security Systems Inc. —Orlando, FL
- $25 - $35 an hour
- 8 hour shift
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Lead Security Technician – Enterprise Access Control & CCTV (Lake County, FL)
Care Security Systems Inc. —Lake County, FL
- $25 - $35 an hour
- 8 hour shift
- Inventory control
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Low Voltage Security Technician
Intelli-Tec Security LLC —Water Mill, NY
- $25 - $45 an hour
- Overtime
- Clean driving record
- Residential
- Travel
- Health insurance
- Dental insurance
Quick Apply
Electronic Security Technician
Elite Contracting Group —Petersburg, VA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Traveling Tech Living In/Near Bozeman, MT Security Cameras and Structured Cabling
Moore Technology —Bozeman, MT
- $30 - $40 an hour
- 12 hour shift
- Management
- Mid-level
- Driver's License
Quick Apply
Security Service Technician
Galaxy Integrated Technologies —Lawrence, MA
- $25 - $45 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Electronic Security Technician
Elite Contracting Group —Virginia Beach, VA
- $25 - $30 an hour
- Overtime
- Inventory control
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Access Control, Camera, Security System Integrator 5+
Custom Security Specialists Inc. —Ridgeland, SC
- $29 - $43 an hour
- Email
- Background check
- Schematics
- 5 years
- Health insurance
- Paid time off
Quick Apply
Access, CCTV, Security Systems Traveling Technician
BCI Integrated Solutions —Sioux Falls, SD
- $27 - $34 an hour
- 12 hour shift
- Hybrid work
- Background check
- Clean driving record
- Research
- Paid holidays
- Disability insurance
Quick Apply
Lead Security Service Technician
Integrated Security Systems LLC —Harleysville, PA
- $25 - $35 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Health insurance
Quick Apply
12h
Security Technician IV (Security Systems Integration)
Superior Alarm Systems —San Jose, CA
- $43 - $55 an hour
- Clean driving record
- 5 years
- Residential
- Paid holidays
- Health insurance
Quick Apply

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Security Systems Technical Support Sun–Thurs 9am to 6pm CST

Interface Security Systems LLC -
Remote

Quick Apply

Job Details

Full-time
$25 - $29 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Tools provided

Qualifications

Customer support

Full Job Description

Overview

The Level 2 Security Technical Support position exists within Interface’s Customer Support Organization centered around Security Lifecycle Support. Interface provides nationally recognizable clients with a diverse bundle of managed communications, networking, and security solutions. A Level 2 Technical Support Agents’ functional focus of this role is providing fault isolation, repair, and service restoration while providing first class service for clients. This position plays a key role in enabling a seamless customer-driven support experience for the complex networks being supported.

Business Security services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.

Though paired with Level 1 support teams, this role also engages directly with customers as required. In addition to demonstrating expertise with Business Security device configurations; exceptionally strong written, oral, and customer communication skills are also required. Level 2 Security Support Analysts are required to provide real-time support through various channels including ticket management applications, email, chat, and phone. Key day-to-day functions include supporting security incidents that could not be resolved by the Level 1 support teams. Those cycles range in size and complexity; including everything from single site devices and connectivity diagnosis to broad scale faults and complex configuration changes.

The schedule for this role is Sunday–Thursday, 9:00 AM–6:00 PM CST.

Responsibilities

Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
Effectively engages with a diverse internal and external audience. The customer audience includes technical personnel, management, operations, support, and field resources. Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors.
Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.
Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.
Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.
Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.
Recognize, identify, and prioritize support incidents in accordance with client business requirements, organizational policies, and operational impact.
Required to work with cross-functional teams to drive expedient fault isolation diagnosis & resolution. Work with level 1 in the event an incident is escalated. Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.
Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business.
Act as primary point of contact for Customer and Field Engineer channels for Fire, Business Intelligence, Access Control and Sonitrol lines of business
Maintain a thorough understanding of Security fundamentals, associated platforms, devices, and configurations.
Manage or assist on assigned projects and program components to deliver services in accordance with established objectives. Coordinate with your support leaders on Microsoft Planner for timely communication and task updates.
Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
Analyze open cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting security services, top down. This includes security/video equipment, carrier circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers.
Proactively identify and manage problem management by analyzing and applying a logical process of elimination for fault isolation and resolution with repeat incidents. Leverage lessons learned from problem management to propose new or make additions to knowledge articles to increase quality of outcomes and improve incident resolution time.
Demonstrate technical proficiency with Fire Systems, Access Control, and all forms of CCTV including but not limited to HikCentral, iVMS..etc.
Work schedule flexibility, weekend and off hours support as required.

CORE COMPETENCIES

Client Service: Ability to anticipate a client’s needs and respond to them in a timely manner.
Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of job.
Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.
Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.
Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.
Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.
Positive Attitude: Embraces change. Develops and accomplishes personal goals.
Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.

Qualifications

Minimum of 3 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
Working and Practical knowledge of low-voltage installation and support is a plus
Honeywell, DMP, and Bosch training and/or certification is preferred

Base range for this role is $25- $29. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [email protected]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Tools provided
Vision insurance

Work Location: Remote

Quick Apply

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