Overview
The Portfolio Operations Manager is a hands-on, service-driven professional responsible for driving operational consistency, leasing performance, and resident experience across Wangard’s multifamily portfolio. This mobile role partners closely with the Director of Residential Property Management and onsite teams to support execution, reinforce standards, and elevate performance across communities.
Maintaining a regular onsite presence at portfolio properties and the corporate office, this role provides targeted support where it is needed most—assisting with leasing activity, stabilizing day-to-day operations, and reinforcing company processes and expectations. A key focus of the role is establishing and maintaining consistent, repeatable leasing and operational practices that drive efficiency, accountability, and results across all communities.
The Portfolio Operations Manager plays an active role in shaping and supporting the resident lifecycle—from first tour through ongoing residency—ensuring a cohesive and high-quality experience across the portfolio.
This role will be deployed across both lease-up and stabilized assets, with an initial focus on lease-ups to drive traffic, conversions, and on-site execution where urgency is highest. As assets stabilize, the role expands to support broader portfolio performance, while maintaining active involvement in lease-ups to ensure continued momentum and consistency.
Essential Duties
Operational Support
- Provide onsite operational support during staffing gaps, transitions, or periods of increased demand.
- Maintain a regular schedule of onsite support across the portfolio, including designated weekly coverage responsibilities.
- Partner with Property Managers to troubleshoot operational challenges and reinforce company processes and service standards.
- Assist with implementation of operational initiatives, process improvements, and training efforts across communities.
- Support move-ins, renewals, and other operational activities to ensure continuity of service.
Leasing Performance Support
- Support onsite leasing teams in reinforcing best practices for lead management, prospect follow-up, and conversion.
- Conduct site visits to assess leasing performance, support prospect tours, and troubleshoot challenges.
- Assist onsite teams with maintaining accurate CRM and Yardi data to support leasing performance and reporting.
- Utilize leasing and marketing tools to support prospect engagement and onsite leasing efforts.
- Analyze traffic, lead activity, and conversion trends to identify opportunities to strengthen leasing performance.
- Assist with leasing execution and documentation within Yardi, including new leases and move-in coordination.
Resident Experience
- Partner with the Director of Residential Property Management and Marketing team to help establish and maintain a consistent leasing-to-resident lifecycle that supports a seamless resident experience across the portfolio.
- Support communities in delivering a smooth transition from leasing through move-in and early residency by reinforcing established onboarding standards and processes.
- Collaborate with Marketing and onsite teams to develop, coordinate, and support resident engagement initiatives and community programming that enhance resident satisfaction and brand consistency.
- Serve as the primary point of contact for troubleshooting resident portal and Yardi-related issues, helping identify root causes and coordinating resolution with appropriate internal teams or vendors.
- Receive, triage, and distribute system-related tickets or operational issues to ensure timely resolution and communication with onsite teams.
- Assist with resolving escalated resident concerns when additional mediation or leadership support is required, particularly when prior staff-led resolution efforts have been unsuccessful.
- Partner with onsite teams to reinforce service recovery best practices and maintain positive resident relationships.
Marketing & Outreach Support
- Partner with the Marketing team to ensure accurate and compelling online presence across all listing platforms (ILS), including regular audits of listings, photos, and content to maintain visibility and brand consistency.
- Support onsite teams in executing marketing initiatives designed to increase traffic, brand awareness, and leasing activity.
- Identify and cultivate local outreach opportunities to increase community visibility, including partnerships with nearby businesses, employers, and organizations such as local Chambers of Commerce.
- Assist with development and coordination of grassroots marketing strategies, including signage placement, neighborhood outreach, and community engagement efforts.
- Collaborate with Marketing and onsite teams to brainstorm and implement creative leasing and outreach strategies that respond to local market conditions.
- Monitor competitor activity, market trends, and neighborhood developments to help inform leasing strategy and positioning.
- Support rollout of marketing campaigns, promotions, and leasing initiatives across the portfolio, helping ensure consistent execution at the site level.
- Assist with documentation, training materials, or communication related to marketing and leasing initiatives.
- Other tasks or duties as assigned by supervisor.
Knowledge, Skills, and Abilities
The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
- Excellent communication skills
- Excellent customer service skills
- Excellent attention to detail
- Strong administrative and organizational skills
- Strong problem-solving skills
- Strong time management skills and ability to prioritize wisely
- Strong sales background
- Knowledge of state law as it relates to fair housing
- Ability to work independently across multiple communities while maintaining strong collaboration with onsite teams and leadership
Experience and Education
- Bachelor’s degree preferred or equivalent related work experience
- Proven successful sales experience
- 3 years of experience in relevant sales role
- 1+ year as a manager preferred
- Demonstrated knowledge of the full cycle of sales with an entrepreneurial mindset to grow
- Experience and knowledge of Yardi preferred
- Experience in multifamily leasing, property management, or portfolio operations strongly preferred
Physical Demands
Physical demands include the ability to lift up to 30 pounds. The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance / Travel
This position is a full-time salaried position. This role requires regular travel between portfolio communities and the corporate office, along with consistent onsite presence to support operational needs. Mileage reimbursement is available. This position also requires regular attendance and active participation at all company functions and events.
Learning and Development
Commit to ongoing professional development and career growth.
Wangard Partners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 