Top 63 Webster Bank Jobs

Training Coordinator, Contact Center
Webster Bank —Stamford, CT
- $55,000 - $60,000 a year
- Writing skills
- Mid-level
- Travel
Senior Application Development Engineer
Webster Bank —Ladera Ranch, CA
- $115,000 - $130,000 a year
- Hybrid work
- Management
- 5 years
- Bachelor of Science
Managing Director, Business Banking Relationship Management
Webster Bank —New York, NY
- $160,000 - $170,000 a year
- 3 years
- Master's degree
- High school diploma or GED
Banking Center Relationship Banker 1
Webster Bank —Hartford, CT
- $18.50 - $23.00 an hour
- Extended hours
- Bachelor of Science
- Office
- High school diploma or GED
Associate, Collections
Webster Bank —Southington, CT
- $20 - $23 an hour
- Call employer
- Office
- Residential
- Master's degree
Region Relationship Banker 1
Webster Bank —Fall River, MA
- $18.50 - $23.00 an hour
- Mid-level
- Office
- High school diploma or GED
Managing Director, Business Banking Relationship Manager (Brockton, MA)
Webster Bank —Brockton, MA
- $120,000 - $160,000 a year
- Office
- Master's degree
- High school diploma or GED
Analyst, Business Banking TM Implementation
Webster Bank —New York, NY
- $67,000 - $75,000 a year
- Bachelor of Science
- Mid-level
- High school diploma or GED
Senior Associate, Commercial Loan Servicing
Webster Bank —Jericho, NY
- $32.12 - $34.00 an hour
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Director Associate, Business Banking Relationship Management
Webster Bank —Providence, RI
- $115,000 - $130,000 a year
- Office
- Master's degree
- High school diploma or GED
Managing Director, BB Relationship Management
Webster Bank —New Haven, CT
- $140,000 - $170,000 a year
- Office
- 3 years
- Master's degree
Senior Associate, Construction Loan Servicing
Webster Bank —Jericho, NY
- $32 - $35 an hour
- Mid-level
- Office
- Finance
Senior Commercial Loan Administrator
Webster Bank —Boston, MA
- $90,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Microsoft Office
- Math
Managing Director, Business Banking Relationship Management
Webster Bank —Providence, RI
- 7 years
- Master's degree
- High school diploma or GED
Banking Center Senior Relationship Banker
Webster Bank —Shelton, CT
- $24 - $30 an hour
- Extended hours
- Office
- High school diploma or GED
- Travel
Loan Production Manager
Webster Bank —Southington, CT
- $112,000 - $120,000 a year
- Hybrid work
- 5 years
- Mid-level
- Office
12d
Director Banking Center Manager
Webster Bank —Queens, NY
- $100,700 - $103,000 a year
- 5 years
- Bachelor of Science
- Office
Senior Associate, Aerospace, Defense and Environmental
Webster Bank —Boston, MA
- $120,000 - $138,000 a year
- Microsoft Excel
- CPA
- Mid-level
Director, Banking Center Manager
Webster Bank —Middletown, CT
- $70,000 - $115,000 a year
- 5 years
- Bachelor of Science
- Office
Region Senior Relationship Banker
Webster Bank —Bristol, CT
- $24 - $30 an hour
- Bachelor of Science
- Office
- High school diploma or GED
7d

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Training Coordinator, Contact Center

Webster Bank -
Stamford, CT

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Job Details

$55,000 - $60,000 a year

Qualifications

Serving clients
Call center experience
UX implementation

Full Job Description

Job Details

Career area

Contact Center

Position Type

Location

Route 1, Stamford, CT 06902, United States

Job ID

R26_0000000464

1 Anywhere St, Stamford, Connecticut, 06902, USA

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first-doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This role is responsible for delivering, designing, implementing, and evaluating training content to ensure employees leave training prepared to support client contacts. A Training coordinator is responsible for delivering training content, adjusting training as needed to meet new goals or ways of working, prepare employees to support the client in an effective way and put them on the path to proficiency in meeting metrics (Authentication/QA/AHT/ASAT) upon exiting training to work with their manager. The Training Coordinator supports coaching and training expectations while partnering with the Instructional Designer to develop and maintain the organization’s learning and development program. This role also includes a percentage of their work in instructional design for of the training content. This will include but not limited to Instructional new hire training, upskilling training content, development programs, guides, handouts and e-learning courses. The Training Coordinator will partner with the Instructional Designer and Subject Matter Experts (SME) to create and integrate learning solutions primarily in the areas of the Contact Center. This role will support end-to-end design and lead needs assessments, design, development, implementation, and evaluation.

What you will do

Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers.
Assist with tracking progress of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards.
Complete all assigned tasks within the appropriate timeframes.
Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues.
Demonstrate flexibility working with internal contact center partners for coaching needs.
Monitors the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
Delivers training timeline deadlines are achieved.
Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation.
Support contact center initiatives and programs as needed
Enhances the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
Excellent written/verbal communication, presentation and organizational skills
In-depth experience in using Articulate for both RISE and Storyline to build training material
Knowledge and use of eLearning technical standards (SCORM, AICC)
Knowledge of instructional design as it interacts with the LMS process and tools
Strong critical thinking skills and a strategic mindset
Ability to ensure strong learning outcomes and putting employees on a path to green for meeting metrics coming out of training
Proficient in MS office and Workday Learning/LMS
Remote travel is required as needed and can be with short notice. Travel locations are US/Panama/Jamaica/Philippines as well as any other locations added as needed
Other duties as assigned

Experience:

2-4 years client support experience in a high-volume Contact Center with 2+ years of experience in a Training role
Experience coaching employee performance to call center metrics
Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration
Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenerate or similar authoring tools. Articulate experience is required specifically
Experience applying UI/UX principles to learning design to create user-friendly and engaging learning interfaces

Specific Skills:

Leadership, coaching and performance management skills.
Strategically focused on supporting business requirements.
Excellent written and verbal communication skills.
Demonstrated ability to develop and foster strong internal/external relationships with various levels within the organization.
Flexible in adapting to constantly changing priorities.
Decisive; extremely accurate and detail-oriented
Self-motivated, reliable, and well organized

The estimated salary range for this position is $55,000.00 to $60,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-JG1

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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Refine Your Search

Webster Bank jobs

Training Coordinator, Contact Center

Senior Application Development Engineer

Managing Director, Business Banking Relationship Management

Banking Center Relationship Banker 1

Associate, Collections

Region Relationship Banker 1

Managing Director, Business Banking Relationship Manager (Brockton, MA)

Analyst, Business Banking TM Implementation

Senior Associate, Commercial Loan Servicing

Director Associate, Business Banking Relationship Management

Managing Director, BB Relationship Management

Senior Associate, Construction Loan Servicing

Senior Commercial Loan Administrator

Managing Director, Business Banking Relationship Management

Banking Center Senior Relationship Banker

Loan Production Manager

Director Banking Center Manager

Senior Associate, Aerospace, Defense and Environmental

Director, Banking Center Manager

Region Senior Relationship Banker

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