Top 4 Worksource Oregon Jobs

Contact Center Representative
WorkSource Oregon —Portland, OR
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
8d
Maintenance/General Laborer
Worksource Oregon —Klamath Falls, OR
- Full-time
- Driver's License
- In-person
- Reliable transportation
Quick Apply
Caregiver
WorkSource Oregon —Tigard, OR
- $18 - $27 an hour
- 12 hour shift
- In person
- Background check
- Customer service
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist
Worksource Oregon —Klamath Falls, OR
- $18 - $19 an hour
- Full-time
- Customer service
- Medical office experience
- High school diploma or GED
Quick Apply
2d

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Contact Center Representative

WorkSource Oregon -
Portland, OR

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Job Details

Full-time
$45,000 - $55,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
High school diploma or GED
Quality assurance
Continuous improvement
Quality improvement
Mentoring

Full Job Description

Overview:

Worksource Oregon is partnering with a Portland employer in utilities to fill a full time Customer Service Representative position. This is a daytime, Monday-Friday hybrid position in downtown Portland that requires working 3 days in the office during the week and 2 days remote.

What you'll do:

- Handle a high volume of inbound customer calls regarding residential energy efficiency resources with professionalism, accuracy, and empathy

- Process residential incentive applications and related documentation- Answer detailed questions about incentive eligibility, requirements, and timelines

- Resolve disputed incentive claims using policy interpretation and problem-solving skills

- Support contractors and community-based organizations with program inquiries

- Perform accurate and consistent data entry across multiple systems

- Maintain clear and well-written customer records and documentation

- Follow established processes accurately and produce error-free work

- Participate in process improvement and quality assurance initiatives

- Mentor and support developing team members as needed

What we are looking for:

- HSD/GED
- Three or more years of contact center experience required
- Strong work ethic and reliable
- Professional references who will vouch for your integrity
- Can manage high call volume without sacrificing accuracy
- Meticulous with data entry and customer documentation & have previous experience using CRM systems
- Solve problems proactively instead of frequently passing them along
- Enjoy working with a diverse team and see value in mentoring and advising
- Communicate clearly, respectfully, and confidently, especially when explaining complex information
- Possess focus, follow-through on tasks assigned, and exhibit professionalism
- Exceptional customer service skills and bring a strong sense of ownership to your work

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Portland, OR 97218

Quick Apply

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