Top 43 York Telecom Jobs

On-Site Technical Manager
York Telecom Corporation —Cary, NC
- $100,000 - $120,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Quick Apply
5d
On-Site Technician
York Telecom Corporation —Aurora, IL
- $80,000 - $95,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Quick Apply
5d
Video Teleconferencing Technician
York Telecom Corporation —Washington, DC
- $65,000 - $75,000 a year
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- 401(k)
Quick Apply
5d
Sr. Field Engineer
York Telecom Corporation —Los Angeles, CA
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- 401(k)
Quick Apply
5d
Fabrication Technician
York Telecom Corporation —Wilmington, MA
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
Quick Apply
5d
Sr. Field Engineer
York Telecom Corporation —Baltimore, MD
- $90,000 - $115,000 a year
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Schematics
- 401(k)
Quick Apply
5d
Senior AV Technician
York Telecom Corporation —Princeton, NJ
- $55,000 - $63,000 a year
- Overtime
- Ability to walk for extended periods
- English
- Mid-level
- 401(k)
Quick Apply
5d
Senior Account Manager - Enterprise Accounts
York Telecom Corporation —Linthicum Heights, MD
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply
5d
Strategic Account Manager
York Telecom Corporation —San Jose, CA
- $115,000 - $135,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- 401(k)
Quick Apply
5d
Sales Account Manager - Public Sector
York Telecom Corporation —Washington, DC
- Weekends as needed
- Background check
- 5 years
- Pass drug screening
- 401(k)
Quick Apply
5d
Project Manager
York Telecom Corporation —United States
- Weekends as needed
- Remote
- Bilingual
- Background check
- Writing skills
- 401(k)
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5d
Service Implementation Manager
York Telecom Corporation —United States
- $85,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Computer science
- Microsoft Excel
- 401(k)
Quick Apply
5d
Field Engineer
York Telecom Corporation —United States
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply
5d
Customer Success Manager
York Telecom Corporation —United States
- $110,000 - $130,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- PMP
- 401(k)
Quick Apply
5d
Lead Account Engineer
York Telecom Corporation —United States
- $125,000 - $140,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- 401(k)
Quick Apply
5d

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On-Site Technical Manager

York Telecom Corporation -
Cary, NC

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Job Details

Full-time
$100,000 - $120,000 a year
5 days ago

Benefits

401(k)

Qualifications

Digital resource management
Managing technical support teams
On-site technical support
Customer relationship building
Defect resolution root cause analysis
Managing teams in a customer support role
Defect analysis
Professional ethics
Writing skills
Customer satisfaction tracking
Field engineering on-site equipment repair
Zoom
Hardware maintenance
Firmware
Mid-level
Incident Escalation
User training (technical support)
Troubleshooting audio issues
Managing clients in a customer support role
Driver's License
Data management
Video conferencing software
Team management
Customer engagement
Controls system management
Customer support ticket management
Resolving technical support tickets
Crestron
Microsoft Teams
Audiovisual control systems operation

Full Job Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking an On-Site Technical Manager who is responsible for in room and remote resolution support liaising with the Yorktel VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client. The position will need to be engaged with all key customers, act as a liaison between customer and entire Yorktel service delivery team. Also responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team. Responsible for oversite and management of the dedicated on-sites associated with the account. Reports the Customer Success Manager for day to day priorities and tasks.

Roles and Responsibilities:

This position reports directly to the dedicated Customer Success Manager. This position will complete tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues found in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution. This position will directly own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training. This position will also be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues.

The position requires a high level of interpersonal and professional skills. This position should have a high level of customer service skills and be able to diffuse and control escalated situations effectively to service the customer. This position should have solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and bridge operations to effectively serve end users. This position requires the ability to resolve customer issues and will be expected to escalate any issues to management or tier 3-4 resources that are above the capabilities of the position or may be potentially sensitive. This position is responsible for managing the dedicated client on-sites throughout the United States through remote oversight and assistance with day to day escalations and operations.

Communicate with end users to assist with diagnosing and resolving issues
Respond with a sense of urgency when receiving customer correspondence
Assist in the set up and support of high level, multi room events
Escalate any technical issues found in the rooms and conduct break/fix
Assist in the preventative maintenance checks
Provide basic training of equipment to client personnel
Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.
Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner.
Accurately gather and manage data is central repository tools
Other duties as assigned

Skills and Abilities:

High levels of professionalism and integrity
High levels of interpersonal skills
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills
Strong business acumen and analytic competence
Excellent problem solving skills
Professional attitude and appearance at all times
May require occasional lifting (up to 25 lbs)
Requires extensive sitting, standing and walking
Domestic travel requiring multi-night stays within and at times outside the local work area
Valid U.S. driver’s license
Must be willing to complete background checks and drug tests required by current or future contracts

Technical Responsibilities:

Working knowledge of videoconferencing standards
Ability to troubleshooting of AV Conferencing systems
Working experience with major videoconferencing equipment such as:
Teams, WebEx, Zoom etc
Codec’s Cisco, Poly
MCU and control systems from Cisco, Poly, Crestron

Physical Requirements:

Ability to lift and carry objects up to 50 lbs.
Frequent sitting, standing, and walking
Limited weekend and/or night work may be required
Must be able to pass suitability requirements
Must be willing to complete background checks and drug tests as required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

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Refine Your Search

York Telecom jobs

On-Site Technical Manager

On-Site Technician

Video Teleconferencing Technician

Sr. Field Engineer

Fabrication Technician

Sr. Field Engineer

Senior AV Technician

Senior Account Manager - Enterprise Accounts

Strategic Account Manager

Sales Account Manager - Public Sector

Project Manager

Service Implementation Manager

Field Engineer

Customer Success Manager

Lead Account Engineer

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