TITLE: Customer Service / Logistics Rep.
REPORTS TO: Operations Director
JOB STATUS: Full Time, Non-Exempt
EEOC: 5
LOCATION: Headquarters, McDonald Facility
EFFECTIVE DATE: 01/06/2026
SUPERVISORY EXPERIENCE: This position has no direct reports REVISED DATE: N/A
PAY RANGE: $20.00 – $24.00 Hour
SUMMARY/OVERVIEW: This position performs logistic /customer service activities with focus on order entry and initiatives with logistic problem resolutions that occur across multiple channels for our customers. You will receive orders, and build out the order for shipping as well as respond to domestic customer inquiries regarding TIB Chemicals Corpoartion (aka Reaxis) products. You will interface with production, quality control, and freight forwarders/shipping services. You will understand the logistical processes of our company and be able to resolve customer service inquiries and issues while recommending appropriate solutions. Overall, this position maintains high levels of customer satisfaction consistent with our company's core values, through processing orders, entering finished process data including but not limited to order entry, coordination of shipments, invoicing, and international documents, while demonstrating commitment to quality through customer and service partner interactions.
FUNCTION: Process domestic and international orders, enter finished process data including but not limited to order entry, coordination of shipments, invoicing, and international documents.
- Interface with production, quality control, and freight forwarders/shipping
- Handle telephone inquiries from customers and direct specific inquiries to the appropriate Reaxis associate
PRIMARY DUTIES AND RESPONSIBILITIES:
- Process domestic and international customer orders and prepare required documentation.
- Coordinate logistics (order tracking and timing) and resolve issues pertaining to orders.
- Interface with logistics manager, production manager, and QC lab in order processing activities
- Coordinate inventory transfer to contract and consignment warehouses where applicable
- Interface with purchasing and accounting as necessary to assist with invoicing and pricing issues
- Cross-train with appropriate departments as requested, and attend operations planning meetings
- Assist with incoming sales calls and act as primary contact for the group in the absence of management
- Generate reports as requested for quality analysis
- DOT / IATA/IMDG Training will be provided Regular attendance and punctuality.
- Capacity to work safely and efficiently.
- Willingness to understand and demonstrate various government policies, procedures and guidelines as deemed by the supervisor. (e.g., ISO, DOT, etc.)
- Ability to get along well with others. (e.g., ability to build a healthy rapport with coworkers, customers, management: Show respect always and benevolence where necessary, etc.)
- Ability to maintain and demonstrate personal accountability /responsibility. (e.g., take personal ownership in the company’s success and accepts full responsibility for oneself and contribution as a team member: ability to receive constructive criticism in a positive manner, etc.)
- Willingness to ABL (always be learning) and/or ABT (always be teaching)
- Perform other duties as assigned by manager.
TRAVEL: This position does not require travel.
