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Kindthread —Remote
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- Full-time
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- 2 years
Quick Apply
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Group Sales CX Specialist

Kindthread -
Remote

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Job Details

Full-time
$66,000 - $75,000 a year
8 days ago

Qualifications

Customer communication
Customer support

Full Job Description

About Us

Kindthread is a leading company in the healthcare apparel space, with brands including Scrubs & Beyond, Landau, and White Cross. We are dedicated to providing high-quality apparel and an exceptional customer experience across our brands. Our mission is to elevate the healthcare workforce with functional, stylish, and comfortable products.

Scrubs and Beyond is seeking a detail-oriented and customer-focused Group Sales CX Specialist to support our growing group sales business. This role plays a critical part in delivering a seamless customer experience for large and complex orders while partnering closely with internal stakeholders to improve operational efficiency and customer satisfaction.

The Group Sales CX Specialist will report to the Customer Experience Manager and will act as a key liaison between customers, the Group Sales Account Manager, and the broader CX organization.

Key Responsibilities

Respond to customer inquiries related to group sales through email and chat support channels in a timely and professional manner
Provide direct support to the Group Sales Account Manager, assisting with customer communication and order-related needs, i,e. Cancelation, refund
Perform operational audits on group sales orders to ensure accuracy, compliance, and fulfillment readiness
Identify, document, and report recurring customer issues and trends to the broader Customer Experience team
Partner with CX leadership and managers to investigate gaps or shortcomings in current processes and structures
Contribute to the development and implementation of process improvements to enhance future group sales operations and customer experience
Maintain detailed and accurate records within customer support and CRM platforms

Qualifications & Experience

Minimum of 2 years of customer service experience
Experience supporting large group sales or complex orders preferred
Strong written and verbal communication skills
High attention to detail with the ability to manage multiple priorities effectively
Comfortable working cross-functionally in a remote environment

Technical Skills

Proficiency with customer support and CRM platforms, including Gorgias and HubSpot
Ability to quickly learn and adapt to new tools and systems

The pay range for this role is:
66,000 - 75,000 USD per year(Remote (United States))

Quick Apply

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