Top 24648 Action staffing Jobs

Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
3d
Warehouse Supervisor
Steffes Solutions, LLC —Dickinson, ND
- Customer service
- Physical & Rehabilitation Medicine
- Mid-level
- Paid jury duty
- Paid parental leave
Quick Apply
Quality Manager
Apex GeoTech Solutions —Brookville, PA
- $85,000 - $110,000 a year
- 5 years
- Engineering
- Supervising experience
Quick Apply
Assembler Technician
Kelly —Hermantown, MN
- $20.00 - $26.50 an hour
- Temporary
- Carpentry
- Military
- No experience needed
- Paid holidays
- Disability insurance
4d
Election Clerk | $18.50/hour | Start ASAP!
Staffing Solutions of Hawaii —Wahiawā, HI
- $18.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- Recruiting
Quick Apply
5d
Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Supervisor I, Manufacturing
Jubilant HollisterStier Spokane —Spokane, WA
- $81,800 - $130,900 a year
- Online Application
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Cell Leader Aerospace Manufacturing (2nd Shif
Electro-Methods Inc —South Windsor, CT
- Overtime
- Ability to walk for extended periods
- High school diploma or GED
- Supervising experience
Quick Apply
9d
$18.50/hour | Election Clerk | Hiring Now!
Staffing Solutions of Hawaii —Kaneohe, HI
- $18.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- Recruiting
Quick Apply
5d
Finishing Manager
Custom Wood Products —Saint Marys, KS
- $65,000 - $110,000 a year
- Full-time
- 7 years
- Mid-level
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Crater
Action Group Staffing —Dallas, TX
- $16 an hour
- Contract
- Background check
- Pass drug screening
- Forklift
2d
Quality Manager
GNS North America —Holland, MI
- Overtime
- Background check
- 5 years
- Office
Quick Apply
Executive Assistant to the Director of Revenue and Client Services
Integritas Emergency Physician Services —Carbondale, IL
- $23.08 - $25.96 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Quick Apply
12d
Quality Engineer - II
Medbio —Orchard Park, NY
- $85,000 - $95,000 a year
- Overtime
- Mid-level
- 3 years
- Business development experience
- Health savings account
- Health insurance
Quick Apply
8d
Bilingual Spanish /English Afternoon Quality Control Supervisor
Pivot Staffing, LLC —Sterling Hts, MI
- From $21 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Client Support Specialist - Account Management
Kelly —Green Bay, WI
- From $20 an hour
- Temporary
- High school diploma or GED
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
1d
Production Floor Manager
Dignity Apparel —New Tazewell, TN
- $45,000 - $60,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Call Center Supervisor- Onsite
Florida Window & Door —Lake Worth Beach, FL
- $54,000 - $62,000 a year
- Full-time
- Spanish
- English
- 3 years
- Paid holidays
- Health insurance
Quick Apply
3rd Shift Supervisor
LJP Waste Solutions, LLC —North Mankato, MN
- $60,000 - $70,000 a year
- Overnight shift
- Bilingual
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
3d

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Customer Care Scheduler Operations - REMOTE

Signet Jewelers -
Akron, OH

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Job Details

Full-time
$45,000 - $60,000 a year

Qualifications

Statistics
Staff performance monitoring
Operational analysis
Data systems development
Resource allocation (project management tasks)
Data analysis reporting
Budgeting support
Staff scheduling
Business analysis
Process design
Performance Reporting
Team scheduling
Mid-level
System maintenance
Employee attendance management
Team training
System testing
Forecasting
Schedule creation
Interdisciplinary policy and procedure development experience
System development
Management reporting
Capacity planning
Training & development
Ad-hoc reporting
Call center management
Service level agreement (SLA) management
Strategic workforce planning
Database software proficiency

Full Job Description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position will be required to analyze contact center trends including: transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. This analyst will monitor inbound call and chat traffic, volume of escalated case and social media work and outbound dialer calls. He/she will ensure service/performance volume is satisfied within SLA by adjusting scheduling needs as patterns change. This analyst will build proficient staffing and scheduling routines to meet business unit goals and objectives. Additionally, this includes the development and maintenance of database applications, report design and ad-hoc analysis.

Responsible for the maintenance of all Customer Connection Center functions related to the development, configuration, testing, rollout, training, maintenance and adoption of the WFM system. Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery. Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
Uses long term forecasts, assists operational Directors and Resource Planning Manager in budgeting process to ensure appropriate staffing levels are requested. Develops and makes recommendations on standardized policies and procedures for agent scheduling including shift bids/preferences, trades and time off requests.
Simulates the impact of proposed initiatives and confidently recommends the appropriate staffing actions for the business. Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved. Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
Analyses, monitors and reports on all staffing assumptions and provides recommendations to internal and external stakeholders. Collects, analyzes and reports historical center performance statistics and historical agent performance statistics. Responsible for data collection to ensure efficient and accurate WFM system configuration that meets the needs of the Customer Care Connection team.

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Apply Now

Refine Your Search

action staffing jobs

Customer Care Scheduler Operations - REMOTE

Customer Care Representatives (Call Center)

Warehouse Supervisor

Quality Manager

Assembler Technician

Election Clerk | $18.50/hour | Start ASAP!

Customer Care Supervisor - Commercial Lines

Supervisor I, Manufacturing

Cell Leader Aerospace Manufacturing (2nd Shif

$18.50/hour | Election Clerk | Hiring Now!

Finishing Manager

Crater

Quality Manager

Executive Assistant to the Director of Revenue and Client Services

Quality Engineer - II

Bilingual Spanish /English Afternoon Quality Control Supervisor

Client Support Specialist - Account Management

Production Floor Manager

Call Center Supervisor- Onsite

3rd Shift Supervisor

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