Top 100897 Advanced technology solutions Jobs

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
13d
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- Computer science
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- Bachelor's degree
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Mechanical Designer
DeMase Technical Services, LLC —Wilmington, NC
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- Full-time
- CAD
- Mid-level
- 3 years
- Health savings account
- Paid holidays
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Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
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Unlimited Designs, Inc. —Salt Lake City, UT
- $72,000 - $86,000 a year
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CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
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- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
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Sales Representative
Doering Company —Clear Lake, MN
- $50,000 - $55,000 a year
- Full-time
- Sales
- 5 years
- Bachelor of Science
- Travel reimbursement
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Crane Aerospace & Electronics —Fort Walton Beach, FL
- Full-time
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Engineering Technician
Confidential —Monroe, NC
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- Full-time
- Background check
- Engineering
- Mid-level
- Health savings account
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Field Engineer
Digital Force Technologies —San Diego, CA
- $85,000 - $125,000 a year
- Full-time
- Up to 50% travel
- Military
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
IT SYSTEM & NETWORK ADMINISTRATOR
COLUSA CASINO RESORT —Colusa, CA
- $36 an hour
- Extended hours
- Research
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Senior Dynamics 365 Business Central Developer
Fayman & Sorbello Food Group —Houston, TX
- $85,000 - $130,000 a year
- Full-time
- Office
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Senior PLC Field Technician
Divcon Controls —Lubbock, TX
- Full-time
- Construction site
- Ability to walk for extended periods
- 5 years
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Senior PLC Field Technician
Divcon Controls —Pecos, TX
- Full-time
- Construction site
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- 5 years
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Data Analyst — Game Analytics (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $80,000 a year
- Full-time
- Computer Science
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior-Principal Electrical Engineer - CCA Designer (Hybrid / Sign-on Bonus)
BAE Systems Inc. —Merrimack, NH
- $130,355 - $221,603 a year
- Full-time
- Hybrid work
- Mentoring
- Senior level
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Network Engineer Manager
Logix Fiber Networks —Houston, TX
- Full-time
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Robotic Grinding Programmer, Night Shift
Benton Foundry —Benton, PA
- $20.83 - $26.50 an hour
- Overtime
- Mid-level
- US work authorization
- In-person
- Paid holidays
- Health insurance
Quick Apply
Product Manager
Coleman Environmental Engineering Inc. —Spokane, WA
- From $180,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Bachelor's degree
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10d

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Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics Information Technology -
Washington, DC

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Job Details

$35.04 - $47.40 an hour
13 days ago

Qualifications

Customer communication
Network troubleshooting
IT user and group management
English
Windows
Microsoft Office
Cloud service support
Desktop (troubleshooting support)
macOS administration
macOS
CompTIA Security+

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Mid-Level Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment.

HOW A MID-LEVEL HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide independent Tier 1 technical support to diagnose and resolve complex hardware, software, and localized network issues.
Act as a customer service champion, de-escalating tense technical situations with VIP users, executives, or critical operational stakeholders through dedicated, white-glove communication and meticulous follow-through.
Identify recurring incident trends within Tier 1 queues and actively author internal knowledge base articles and customer-facing self-service documentation to improve the user experience.
Manage user environments using Active Directory (managing security groups, organizational units) and provide administration support for Microsoft Office 365 products.
Utilize advanced Tier 1 skills to set up shared drives, map network drives, install/update software, and resolve profile and registry issues.
Isolate and resolve complex workstation issues to ensure minimal downtime for critical on-site and remote personnel.
Review ticket logs and queue workflows to ensure all user communications are clear, professional, and compliant with program white-glove standards.
Analyze customer satisfaction (CSAT) data and feedback trends to recommend adjustments to service protocols and enhance the overall user journey.
Coordinate with other operational teams to ensure cross-departmental technical issues are resolved seamlessly without disrupting the end-user experience.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and a minimum of 4–5 years of progressive technical support experience; OR
An Associate’s Degree in an IT-related discipline and 2–3 years of experience; OR
A Bachelor’s Degree in an IT-related discipline and 0–1 year of experience; OR
A Master’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year
shift determined during interview process
shift may changed based on availability at time of start

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $35.04 - $47.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

advanced technology solutions jobs

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

Senior Systems Security Engineer

Test Pilot Advisor

Mechanical Designer

Enterprise Imaging Informatics Supervisor

CNC Programmer (5 axis)

Field Support Specialist - (CCTV & Alarms)

Sales Representative

Power Electronics Engineer

Engineering Technician

Field Engineer

IT SYSTEM & NETWORK ADMINISTRATOR

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Senior PLC Field Technician

Senior PLC Field Technician

Data Analyst — Game Analytics (Chinese Mandarin Speaker)

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Network Engineer Manager

Robotic Grinding Programmer, Night Shift

Product Manager

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