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Electronic Tech Support Specialist
ALMACO —Nevada, IA
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
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ALMACO —Nevada, IA
- Background check
- Pass drug screening
- High school diploma or GED
- Health savings account
- Paid holidays
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ALMACO —Nevada, IA
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ALMACO —Nevada, IA
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ALMACO —Nevada, IA
- Background check
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- Pass drug screening
- Health savings account
- Paid holidays
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Advanced Welder Fabricator
ALMACO —Nevada, IA
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
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Electronic Tech Support Specialist

ALMACO -
Nevada, IA

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Job Details

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Equipment service recordkeeping
Software issue identification
Technical support via phone
Phone communication
Spreadsheets
Word embeddings
Process improvement
Mid-level
Phone customer support
Task prioritization
Productivity software
Equipment testing
Hardware diagnostics
Communication skills
Electronic equipment testing

Full Job Description

Join the ALMACO service team as our new Electronic Tech Support Specialist.

This position is responsible for providing support to customers, external and internal, via phone or other messaging platforms specific to ALMACO specialized research products. The Electronic Support Specialist assists Engineering and Quality Control Departments in the testing of new and modified research equipment to be subject matter expert for the service department. They maintain internal documents, records, and reports to share information departmentally and amass data on ALMACO products in the field. This person assists with diagnostics and problem solving of high priority or large-scale items and proactively contributes suggestions and ideas for improvements to ALMACO products and processes.

Opportunities in this position:

Provides support to customers, internal and external, via phone and other messaging platforms specific to ALMACO specialized research products, on call during peak seasons.
Tracks subscription-based products and services.
Acts as the in-house expert for the Field and Central Service team when electronics or software issues are discovered that require specialized knowledge.

An ideal candidate would possess:

Effective communication skills - written and verbal.
Ability to prioritize, plan and organize.
Effective problem assessment and problem solving.
Attention to detail and accuracy.
Strong understanding of Microsoft Office products including Excel and Word.
Self-motivated. In it to win it mindset.

Our Company:

ALMACO is the global leader in cutting-edge technology, innovative solutions, and specialized manufacturer of precision agricultural machinery designed for ag research within the seed industry. Our products are custom-built and specifically manufactured to the requirements of leading research programs throughout the world. ALMACO continues to be the innovator in new products and technologies that serve the seed research equipment marketplace.

ALMACO is a family-owned business located in Nevada, IA, which is about 10 miles from Ames, IA, and about 30 miles away from Des Moines, IA. We employ about 200 talented professionals.

Benefits include:

Paid Time Off
Paid Holidays
Health Insurance (with a $0 premium option!)
Dental Insurance
Vision Insurance
401(k) Match of 4%
Employer-Paid Disability Insurance
Employer-Paid Life Insurance
Supplemental insurance including Cancer, Critical Illness, Hospital Indemnity, and Accident plans
Flexible Spending Accounts
Health Savings Accounts
Legal/Financial Consultation
Employee Assistance Program

National Career Readiness Certificate is welcome.

ALMACO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation,) national origin, disability status, protected veteran status, or any other characteristic protected by law. A post-offer pre-employment drug screen and background check are required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Electronic Tech Support Specialist

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