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Customer Care Professional-Platinum Dispute Gate
American Express —Sunrise, FL
- $20.00 - $22.25 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
Front Desk Agent
HOLIDAY INN EXPRESS OF AMERICAN FORK —American Fork, UT
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Account Executive
American Express —New York, NY
- $69,750 - $128,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Sr Manager - Amex Offers Marketing Operations
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Analysis skills
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
12d
Customer Experience Concierge, Centurion Lounge - DCA
American Express —Arlington, VA
- $20.00 - $26.75 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
11d
Housekeeping Attendant
HOLIDAY INN EXPRESS OF AMERICAN FORK —American Fork, UT
- Full-time
- Hotel
- High school diploma or GED
- Guest services
- Dental insurance
- Paid time off
Quick Apply
Customer Experience Concierge - Centurion Lounge - IAH
American Express —Houston, TX
- $20.00 - $26.75 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- 1 year
- Paid parental leave
- Health insurance
9d
Customer Experience Concierge - Centurion Lounge - SEA
American Express —Seattle, WA
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
5d
Customer Experience Concierge - Centurion Lounge - LAX
American Express —Los Angeles, CA
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- Communication skills
- Paid parental leave
- Health insurance
9d
Executive Admin - Enterprise Identity
American Express —Sunrise, FL
- $31.49 - $49.28 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health insurance
Team Leader - Centurion Lounge DFW
American Express —Dallas, TX
- Weekends as needed
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Paid parental leave
- Health insurance
AI Engineer III
American Express —Phoenix, AZ
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- APIs
Associate-Digital Product Management
American Express —Phoenix, AZ
- $78,000 - $124,750 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- SQL
- Paid parental leave
- Health insurance
Agentic AI Engineer III - Cybersecurity
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Mid-level
- APIs
- Fair chance
- Paid parental leave
- Health insurance
12d
Breakfast Attendant
HOLIDAY INN EXPRESS OF AMERICAN FORK —American Fork, UT
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Food Handler Certification
Quick Apply
Customer Experience Concierge - Centurion Lounge JFK
American Express —Jamaica, NY
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- Communication skills
- Paid parental leave
- Health insurance
2d
Manager - Digital Product Management (Stablecoin)
American Express —New York, NY
- $103,750 - $174,750 a year
- Full-time
- Hybrid work
- Mid-level
- Product management
- US work authorization
- Paid parental leave
- Health insurance
Customer Experience Concierge, Centurion Lounge - LAS
American Express —Las Vegas, NV
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- 1 year
- Paid parental leave
- Health insurance
5d
Customer Experience Concierge - Centurion Lounge Denver
American Express —Denver, CO
- $20.00 - $26.75 an hour
- Weekends as needed
- Hybrid work
- Fair chance
- Communication skills
- Entry level
- Paid parental leave
- Health insurance
3d
Senior Analyst-Control Management
American Express —New York, NY
- $78,000 - $124,750 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Project management
- Paid parental leave
- Health insurance

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Customer Care Professional-Platinum Dispute Gate

American Express -
Sunrise, FL

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Job Details

Full-time
$20.00 - $22.25 an hour

Benefits

Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Customer relationship building
Client rapport building
Client inquiry handling
Customer engagement
Computer skills
Client interaction via phone calls

Full Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Minimum Qualifications:

Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction
Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain
positive through change and stressful situations
Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
Driven to please by providing the ultimate experience for our Card Members on every interaction
Timeliness and reliability.

Preferred Skills:

Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
Customer service and consultative sales environment experience preferred
Passion for consultative sales, recommending products or solutions tailored to each customer

Additional Requirements:

Flexibility to work anytime between 6:00am-11:00 pm, including weekends
Hybrid Environment- on site expectation 3 days/week
Workplace Flexibility: Full time. Shift flexibility requirements

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

Apply Now

Refine Your Search

amex jobs

Customer Care Professional-Platinum Dispute Gate

Front Desk Agent

Account Executive

Sr Manager - Amex Offers Marketing Operations

Customer Experience Concierge, Centurion Lounge - DCA

Housekeeping Attendant

Customer Experience Concierge - Centurion Lounge - IAH

Customer Experience Concierge - Centurion Lounge - SEA

Customer Experience Concierge - Centurion Lounge - LAX

Executive Admin - Enterprise Identity

Team Leader - Centurion Lounge DFW

AI Engineer III

Associate-Digital Product Management

Agentic AI Engineer III - Cybersecurity

Breakfast Attendant

Customer Experience Concierge - Centurion Lounge JFK

Manager - Digital Product Management (Stablecoin)

Customer Experience Concierge, Centurion Lounge - LAS

Customer Experience Concierge - Centurion Lounge Denver

Senior Analyst-Control Management

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