Top 3 Amerikooler Jobs

Customer Service & Dispatch Coordinator
Amerikooler —Hialeah, FL
- $22 - $25 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Assistant Lead Operator - Manufacturing
Amerikooler —Hialeah, FL
- $17.50 - $18.50 an hour
- Full-time
- Inventory management
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
12d
Quality Control Associate- Manufacturing
Amerikooler —Hialeah, FL
- $18 - $20 an hour
- Full-time
- Basic math
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
4d

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Customer Service & Dispatch Coordinator

Amerikooler
Hialeah, FL

Quick Apply

Job Details

Full-time
$22 - $25 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching

Qualifications

Teamwork
Microsoft Outlook
Phone communication
Spreadsheets
High school diploma or GED
Attention to detail
Organizational skills
Multi-line phone systems

Full Job Description

Customer Service & Dispatch Coordinator

Location: Hialeah, FL
Job Type: Full-Time

Join a Team That Keeps Our Customers Running

At Amerikooler, we manufacture industry-leading commercial refrigeration solutions trusted by businesses across North America. Our success is built on exceptional products, outstanding customer service, and a team that is committed to doing things the right way.

We're looking for a Customer Service & Dispatch Coordinator who thrives in a fast-paced environment and enjoys solving problems, coordinating field service, and creating exceptional customer experiences. If you're highly organized, communicate with confidence, and take pride in helping customers find solutions, we'd love to meet you.

What You'll Do

As the Customer Service & Dispatch Coordinator, you'll serve as the central point of contact for our customers, dealers, field technicians, and internal teams. You'll help ensure every service request is handled efficiently—from the initial call through final resolution.

Key Responsibilities

Respond professionally to customer inquiries by phone and email.
Coordinate and dispatch field service technicians based on customer needs, location, and technician availability.
Maintain proactive communication with customers, dealers, sales representatives, and service partners throughout the service process.
Resolve customer concerns with professionalism, empathy, and a solution-oriented approach.
Order OEM replacement parts and coordinate with vendors and supply houses.
Communicate parts availability and expected lead times.
Coordinate refrigeration submittals and service documentation.
Maintain accurate service logs, customer records, and dispatch documentation.
Monitor service quality and follow up to ensure customer satisfaction.
Collaborate with internal departments to ensure timely resolution of customer requests.

What We're Looking For:

High school diploma or equivalent.
At least one year of customer service experience.
Experience handling multiple phone lines and high call volumes.
Proficiency with Microsoft Outlook and Excel.
Strong organizational, communication, and multitasking skills.
Ability to remain calm and professional while resolving customer concerns.
Bilingual (English/Spanish) is preferred.

Preferred Experience

Dispatching technicians in HVAC, refrigeration, appliance repair, commercial equipment, or other field service industries.
Manufacturing or commercial refrigeration experience.
ERP, CRM, or service management software.
Warranty or post-sale customer support.
Coordinating service across multiple territories.
Ordering OEM parts and working with supply houses.

Core Competencies

We're looking for someone who demonstrates:

Exceptional customer service
Strong communication skills
Organization and attention to detail
Problem-solving and sound judgment
Accountability and follow-through
Adaptability in a fast-paced environment
Collaboration and teamwork
Time management and prioritization
Professionalism under pressure

Why Amerikooler?

At Amerikooler, you'll join a company that values innovation, teamwork, and continuous improvement. We believe our people are our greatest asset, and we're committed to creating an environment where employees can grow professionally while making a meaningful impact.

Our culture is built around five core values:

Integrity
Respect
Own It
Play to Win
Be Humble

If you're ready to build a career with a company that values customer service, collaboration, and operational excellence, we'd love to hear from you.

Apply today and become part of the Amerikooler team.

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave

Work Location: In person

Quick Apply

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amerikooler jobs

Customer Service & Dispatch Coordinator

Assistant Lead Operator - Manufacturing

Quality Control Associate- Manufacturing

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