Description:
POSITION DESCRIPTION:
The retail associate is a part-time seasonal, non-exempt employee of The Annenberg Foundation Trust at Sunnylands. The position’s main responsibilities are to receive and process incoming shipments, replenish merchandise for the Shop and uphold safety standards in Bldg D according to The Annenberg Foundation Trust at Sunnylands expectations.
ESSENTIAL FUNCTIONS:
- Perform daily inventory retail operations such as but not limited to receiving, accepting and putting merchandise away in designated areas.
- Advise the Retail/Cafe Manager of any damaged or short-shipped merchandise.
- Assist in replenishment of the Shop and Studio merchandise utilizing reports of previous day’s sales.
- Pull and process online orders. Take all completed orders to Operations to be picked up. Advise the Retail/Cafe Manager of any orders that did not/cannot be completed.
- Package customer purchases by placing merchandise in bags or boxes and providing receipts.
- Provide excellent customer service, addressing inquiries and concerns tactfully and courteously, in accordance with established policies and procedures; promptly report issues or incidents to the Retail/Cafe Manager.
- Assist with merchandise receiving, stocking, and display maintenance, ensuring inventory and visual presentation meet organizational standards.
- Perform inventory control, including counting gift shop items, monitoring and maintaining proper par levels, and assisting with ordering appropriate stock quantities.
- Cross-train and support Retail staff to cover breaks, lunches or as needed to maintain seamless operations across retail service areas.
This position description identifies only the major functions and responsibilities of this job. It does not include all aspects of the position, or additional duties that may be assigned. Please note there may be a requirement to help others complete special projects and other work for the company’s overall benefit.
Requirements:
SKILLS REQUIRED:
- Excellent interpersonal and verbal communications skills
- Comfortable interacting with diverse consumer base
- Ability to work independently with minimal supervision
- Ability to respond to changing or unusual situations in a professional manner.
- Dependable and punctual
- Ability to balance multiple priorities effectively, be enthusiastic, self-motivated, and be committed to excellence
- Ability to communicate clearly and follow instructions effectively, both verbally and in writing.
QUALIFICATIONS:
The Retail Associate will have the following:
- High school diploma or general education (GED) required
- Must be able to operate a computerized POS system.
- Retail / warehouse experience is preferred
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.
While performing the duties of this position, the employee is regularly required to stand and walk for periods of up to (8) hours per day with scheduled breaks. S/he must have Physical ability to perform life saving techniques, CPR and First Aid and the ability to utilize emergency equipment. While performing the duties of this job, the employee may be required to stand, walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, push or pull. The employee may be required to move or lift objects weighing up to 30 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus. While performing duties in this position, the employee will work outdoors and may be exposed to wet and/or hot conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, sharp objects, extreme heat and/or open flame. The noise environment in the work environment is usually moderate. The employee must be able to work in a fast-paced environment. The employee may operate a golf cart or shuttle.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
