Top 37 Apollo technology solutions Jobs

IT Support Specialist
Apollo Technology Solutions LLC —Denver, CO
- Contract
- Remote
- Microsoft Word
- Research
- Mid-level
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10d
IT Support Specialist
Apollo Technology Solutions LLC —Conyers, GA
- Contract
- Computer science
- Computer Science
- Mid-level
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12d
Cloud Engineer
Apollo Technology Solutions LLC —Denver, CO
- Contract
- Remote
- 5 years
- Windows
- Continuous improvement
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2d
SQL Server Developer
Apollo Technology Solutions LLC —Germantown, MD
- Contract
- Mid-level
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Business Analyst
Apollo Technology Solutions LLC —Denver, CO
- Contract
- 5 years
- Mid-level
- Training & development
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Quality Assurance Analyst
Apollo Technology Solutions LLC —Boise, ID
- Contract
- Remote
- Java
- Scripting
- Organizational skills
Quick Apply
3d
UI Developer / Accessibility Expert
Apollo Technology Solutions LLC —Des Moines, IA
- Urgently hiring
- Remote
- Mid-level
- Communication skills
- HTML
Quick Apply
2d
Business Systems Analyst
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Remote
- 3 years
- Bachelor's degree
- Senior level
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2d
Microbiologist
Apollo Technology Solutions LLC —Indianapolis, IN
- Contract
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
4d
Communications Coordinator
Apollo Technology Solutions LLC —Newark, DE
- Contract
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
12d
ERP Analyst
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Mid-level
Quick Apply
5d
Senior .NET Developers
Apollo Technology Solutions LLC —Des Moines, IA
- Contract
- Azure
- In-person
- Senior level
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5d
Senior Business Analyst / Product Owner
Apollo Technology Solutions LLC —Union, NJ
- Contract
- Analysis skills
- Senior level
Quick Apply
6d
Tolling Solutions Architect
Apollo Technology Solutions LLC —Mechanicsville, VA
- Contract
- Analysis skills
- Organizational skills
- Senior level
Quick Apply
Project Manager
Apollo Technology Solutions LLC —Atlanta, GA
- 8 hour shift
- Mid-level
- Office
- 3 years
Quick Apply
2d
SAP BRIM Functional Consultant FICA
Apollo Technology Solutions LLC —Middletown, PA
- Contract
- Hybrid work
- Microsoft Excel
- Mid-level
- Bachelor's degree
Quick Apply
Business Process & Governance Engineer
Apollo Technology Solutions LLC —Atlanta, GA
- Contract
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
2d
Sr Project Manager
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Hybrid work
- Office
- Analysis skills
- Supervising experience
Quick Apply
10d
Project Manager
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
4d
Oracle OCI Cloud Engineer
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Hybrid work
- Azure
- Windows
- AWS
Quick Apply
2d

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IT Support Specialist

Apollo Technology Solutions LLC
Denver, CO

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Job Details

Contract
10 days ago

Qualifications

Microsoft Word
Google Sheets

Full Job Description

Job Title: IT Support Specialist
Location: Denver, CO (Remote)
Duration: 11 months

Job Description

CDEC shall be hiring one individual as an IT Support Specialist to provide technical support to both the BITS Technology team & the Child Care Automated Tracking System (CHATS) team by assisting with internal and external end-user technical support, incident management, end-user issue testing, and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not limited to Salesforce Helpdesk and Jira.
Responsibilities include: managing the support emails and calls from internal and external system users; updating Issue tracking systems with information from service desk reports; creating and/or providing reports to groups interested in this information; and, assigning incident work items to team members as needed.

Provides Salesforce and Salesforce third-party application support to to internal and external users on CHATS technology issues and identifies, researches, and resolves technical problems.
Follows up with internal and external users, by email, phone, or webinar to gather more information to identify and solve technical problems related to the CHATS Salesforce

application.

Documents, tracks, and monitors technical issues to ensure a timely resolution.
Submits and tracks user-reported issues in the incident management system(s)
Ensure the incident is assigned the correct priority, category, and impact
Validates user-reported bugs and system issues and identifies the root cause
Identify when issues are beyond the scope of basic support/Tier 1 and escalate and assign the incident to the appropriate internal or external technical team resource to be worked on and tracked to ensure the work is completed.
Ensures that the issues reported are documented with steps to reproduce expected outcomes, and include enough detail to easily reproduce, validate, and report to the administrator or developer to reach a resolution.
Communicates with end users to inform them of known system issues and issue resolution
Identifies issues/bugs that are duplicates of existing issues and creates a relationship with the parent ticket.
Assists with maintaining status on work items as things move through the bug/issue life cycle
Documents issues and issue resolution to be used to update programmatic Frequently Asked Questions (FAQ) and user guides.
Updates internal and external users on the status of their incident/bug requests.
Adhere to and inform the standard process for issue identification and resolution
Communicates to end users changes in the system, points of clarification, overall technical assistance, and updates to current processes based on issues reported and issues resolved
Participates in testing and validation activities.

Skills and Experience:

Three years (minimum) demonstrated knowledge of and experience using: Microsoft Word, Excel, Google Suite
Excellent analytical and troubleshooting skills
Ability to work both independently and as part of a team
Excellent verbal and written communication skills
Accurate, thorough, and detail-oriented
Efficient with time-sensitive projects
Preferred: Three years experience with using Salesforce Customer Resource Management (CRM) and Jira
Preferred: Functional understanding of the CHATS application

Preferred: Current Salesforce Administrator Certification in progress

Quick Apply

Refine Your Search

apollo technology solutions jobs

IT Support Specialist

IT Support Specialist

Cloud Engineer

SQL Server Developer

Business Analyst

Quality Assurance Analyst

UI Developer / Accessibility Expert

Business Systems Analyst

Microbiologist

Communications Coordinator

ERP Analyst

Senior .NET Developers

Senior Business Analyst / Product Owner

Tolling Solutions Architect

Project Manager

SAP BRIM Functional Consultant FICA

Business Process & Governance Engineer

Sr Project Manager

Project Manager

Oracle OCI Cloud Engineer

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