Universal Technician I - Metro
Position Summary
The Universal Technician I is the first step in a progression to a Universal Technician III. The Universal Technician I is required to transition into a Universal Technician II within 6 months and a Universal Technician III within 12 months.
The Universal Technician I is responsible for all aspects of the installation of the CATV drop system from the tap to the TV in customer’s homes. This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home to include splitters, set top converters and modems and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home.
There are no direct reports to this position.
Interfaces with the following positions within the organization: Business Operations, IP Group, OSC, Technical Support, and Telesystem.
Essential Functions
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Timely and accurate completion of all installation work orders assigned daily;
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Performing the basic installation related to BAU, including new connect, reconnect, disconnect, converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer education;
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Maintaining a working relationship with managers and maintenance people in assigned areas;
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Performing the basic installation related to BEX, including HSD and Wireless;
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Performing installation related to Buckeye Phone, including alarm configurations and entry doors, Arris Whole Home (BMG) product, and TiVo;
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Reporting any system problems or damages to the Customer Facing Supervisor or the Operations Support in a timely manner;
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Performing the basic functions related to troubleshooting and diagnostics of service problems;
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Driving a Company vehicle to and from various job sites in the performance of regular job functions;
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Safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits;
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Completing work orders clearly, completely, and accurately, and turning them into a Customer Facing Supervisor on a timely basis;
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Maintaining inventory of all cable equipment in their possession;
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Any money collected in the field from subscribers until turned into management at the end of the work shift;
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Reading cable blue prints;
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Using proper phone etiquette;
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Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
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Performing any miscellaneous department duties as needed.
Education and Experience Requirements
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High School diploma or equivalent - required
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1 year of previous experience in the Telecommunications industry – preferred
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Math ability to the 12th grade level - preferred
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Ability to read and spell English properly - required
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Physical ability to climb poles and ladders - required
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Physical ability to lift 60 pound objects - required
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Attention to detail - required
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Valid driver’s license - required
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Acceptable driving record - required
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Legal record that meets company standards – required
Core Competencies
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Agile – Embraces change; adaptable and flexible; sense of urgency;
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Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
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Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
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Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
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Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.
Job Specific Competencies
Other Skills and Requirements
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Verbalize a commitment to provide value service to the contracted customer;
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Verbalize an interest and commitment to meeting the goals of the Company through assisting customers;
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Background record that meets Company standards;
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Reliable means of transportation at all times;
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Present professional appearance and demeanor;
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Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
Working Conditions and Physical Demands
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Physical Demands:
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Walking, kneeling, standing, regularly lifting up to 75 pounds, stooping, crawling, climbing telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, use of hands and fingers to grasp, hold, pick-up, rotate, keyboard, etc.
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Working Conditions:
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The Universal Technician I is a union position through Teamsters Local 20;
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The regular shift for a Universal Technician I is 8 hours a day, 5 days a week;
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Overtime, including holidays, weekends, and nights as required by the Customer Facing Supervisor or other designated Company personnel;
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Call-out duty when necessary and assigned by the Customer Facing Supervisor;
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All uniforms, tools and personal equipment (hard hats, safety equipment, boot allowance) will be provided by the company;
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The Universal Technician I will be subject to random drug/alcohol screens;
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The Universal Technician I will be subject to periodic driving records checks, and will be required to give written approval upon request;
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The Universal Technician I will be paid according to the contract as defined in Appendix “C.”
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Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.
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The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Use of Company Resources, Equipment and Confidential Information
Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.
