Job Title: Epic Willow Ambulatory Analyst
Location: 100% Remote
Duration: Contract - 6 months (possible extension)
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Position Overview
We are seeking a skilled and experienced Epic Willow Ambulatory Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) and technical lead for outpatient, retail, and specialty pharmacy workflows within the Epic EHR platform. The successful candidate will bring 4+ years of healthcare IT experience and will be responsible for the day-to-day support, configuration, and optimization of the Epic Willow Ambulatory module. The Analyst works in close collaboration with our team members, the Epic software vendor, offshore support teams, and client stakeholders to deliver high-quality application support and enhancements in a dynamic healthcare environment.
Key Responsibilities
Application Support & Operations
- Act as the primary subject matter expert (SME) for Epic Willow Ambulatory workflows and system configurations
- Manage and prioritize daily support and maintenance activities, ensuring timely incident and service request resolution per defined SLAs
- Troubleshoot application issues, perform root cause analysis, and implement corrective actions
- Monitor and resolve error queues, interface issues (including Surescripts), and point-of-sale (POS) workflow defects
Build, Configuration & Implementation
- Build, configure, and optimize ambulatory pharmacy modules within Epic Willow
- Support device integration and pharmacy inventory management configurations
- Lead or contribute to system design, testing, and go-live implementation activities
- Analyze and optimize outpatient prescription workflows, including eRx, refills, and prior authorization
- Support multi-site implementations and workflow scaling across the enterprise
Stakeholder & Team Collaboration
- Serve as a liaison between client stakeholders and technical teams, ensuring system capabilities align with clinical and operational business needs
- Coordinate with offshore support teams on task delegation, effective communication, and performance monitoring
- Partner closely with hospital pharmacists, pharmacy operations staff, nurses, and physicians to understand and translate clinical needs into technical solutions
- Participate in regular team meetings, providing updates on project status, risks, and resource requirements
- Support cross-functional teams working on adjacent Epic applications as needed
Compliance & Documentation
- Maintain thorough system documentation including workflows, build specifications, and testing protocols
- Ensure compliance with HIPAA, data governance, medication safety standards, and organizational security policies
- Support audit readiness and regulatory compliance activities related to pharmacy operations
- Develop and deliver end-user training materials and conduct training sessions as required
Required Qualifications
Education & Certification
- Active Epic Willow Ambulatory certification required (must be current and maintained)
- Additional Epic certifications (Inpatient, Home Infusion, Bugsy, related modules) are a plus
- All Epic certifications must be maintained and kept current throughout employment
Experience
- 4+ years of experience in Epic application management and support
- Demonstrated experience with ambulatory pharmacy operations and Epic Willow Ambulatory configuration
- Experience managing day-to-day EHR support operations and meeting SLA requirements
- Prior experience working with offshore preferred
- Experience in healthcare IT consulting or large health system environments preferred
Technical & Functional Skills
Epic & EHR Proficiency
- Epic Willow Ambulatory configuration and build
- EHR system design, testing, and implementation
- Workflow analysis and optimization
- Troubleshooting and root cause analysis
- Data handling, reporting, and validation
- Surescripts interface and error queue management
- Point-of-sale (POS) workflows and device integration
- 340B billing and pharmacy benefits administration
Healthcare Domain Knowledge
- Outpatient and specialty pharmacy workflows including medication ordering, dispensing, and inventory
- Clinical operations and patient safety workflows
- Regulatory awareness (HIPAA, medication safety standards)
- Understanding of revenue cycle and pharmacy claims
Competencies & Soft Skills
- Strong analytical thinking and structured problem-solving skills
- Excellent written and verbal communication skills with clinical staff including pharmacists, nurses, and physicians
- Stakeholder management and the ability to translate between clinical and technical contexts
- Documentation development and end-user training delivery
- Project coordination, multitasking, and prioritization in a fast-paced environment
- Collaborative team player comfortable working with both onshore and offshore team members.
Pay: $50.00 - $55.00 per hour
Work Location: Remote
