Top 5 Bell techlogix Jobs

Service Desk Level 1 Analyst Part Time Monday - Friday 7am - 11am
Bell Techlogix —Indianapolis, IN
- Part-time
- Hybrid work
- Background check
- Computer literacy
- Writing skills
8d
VP, Sales
Bell Techlogix —Indianapolis, IN
- Extended hours
- Hybrid work
- Background check
- Marketing
- Pass drug screening
- Work from home
Deskside Support Engineer
Bell Techlogix —Salt Lake City, UT
- Background check
- Ability to walk for extended periods
- Writing skills
Senior Network Engineer
Bell Techlogix —Indianapolis, IN
- On call
- Hybrid work
- Background check
- 7 years
- Pass drug screening
1d

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Service Desk Level 1 Analyst Part Time Monday - Friday 7am - 11am

Bell Techlogix -
Indianapolis, IN

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Job Details

Part-time
8 days ago

Qualifications

Computer operation
Customer communication
Writing skills
Equipment troubleshooting
Employee relationship building
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Typing
Productivity software
Hardware diagnostics
Peripheral hardware support
Active Directory management

Full Job Description

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

Essential Functions:

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Confer with customers to provide information about products or services or obtain details of complaints.

Check to ensure that appropriate steps are taken to resolve customers’ problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Use software tools to create and update tickets for each client call and email received.

Use knowledge base as appropriate to research issues and resolutions.

Monitors and communicates technical issues in a timely manner to leadership.

Maintain professional working relationships with coworkers.

Communicates knowledge documentation issues to leadership.

Follow up on aging tickets.

Other duties as assigned.

Required Education, Knowledge, and Experience:

Must have a High School Diploma or GED.

6 months of technical support experience or equivalent technical certifications.

Must be proficient in Microsoft Office and working in different operating systems.

Preferred Experience Certifications

12 months technical support experience.

CompTIA A+

Network+

MSCE or Industry Equivalent

Experience in troubleshooting internet browsers, smart phones & tablets a plus.

Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, O365/M365, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, Citrix, RDS Farms, IOS, and Intune.

Abilities & Skills:

Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information.

Must be able to multitask.

Must be skilled in providing resolutions to problems.

Must have proficient typing skills.

Must be able to deescalate client situations.

Must have good verbal and written communication skills.

Must have effective interpersonal skills.

Must have strong customer service skills.

Must be able to work independently and as a member of a team.

Must be able to obtain information from all relevant sources and use information to identify solutions.

Must have a working understanding of Active Directory.

Physical, Mental Requirements and Work Environment:

Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Must be able to work at your computer constantly throughout your work shift.

Must be able to work in an environment with moderate call center noise levels.

If working remotely you must maintain a reliable and usable internet connection.

If working remotely must maintain a quiet office environment with no distractions.

Must be able to work in a fast-paced work environment.

Equipment Used:

Computer frequently

Headset frequently

Web camera occasionally

Conditions of Employment:

Must successfully pass pre-employment (post offer) background check and drug screen.
Must be able to pass a skills assessment.

Equal Opportunity Employer – Disability and Veteran

Licenses & Certifications

Preferred

CompTIA Network+
CompTIA A+

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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bell techlogix jobs

Service Desk Level 1 Analyst Part Time Monday - Friday 7am - 11am

VP, Sales

Deskside Support Engineer

Senior Network Engineer

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