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Application Support Specialist

Hospice Tools -
Remote

Quick Apply

Job Details

Full-time
$54,000 - $65,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance
Referral program

Qualifications

Relational databases
AI tools proficiency
SQL
Managing clients in a customer support role
Analysis skills
Bachelor's degree
Zendesk

Full Job Description

Company Overview

Hospice Tools is a fast-growing, best-in-class EMR SaaS platform known for our exceptional client service. We provide specialized electronic medical record solutions built specifically for hospice and palliative care teams.

Position Summary

We are looking for a talented and motivated Application Support Specialist to join our team. The ideal candidate is a technologically savvy "people person" who will help us continue providing a five-star experience to our clients as we scale.

In this role, you will interface directly with clients, primarily managing inbound requests via phone and email ticketing systems; while working closely with our engineering, billing experts, and customer success teams to resolve issues quickly and efficiently.

Key Responsibilities

End User Support & Troubleshooting: Serve as the primary point of contact for frontline support, customer escalations, assisting clients with help desk issues, troubleshooting technical problems, providing helpful instructions, and performing root-cause analysis.
Service Request Management: Coordinate with the engineering team to track and resolve bugs, and partner with the customer success teams to fulfill custom client configuration requests.
Product Optimization: Evaluate and analyze customer needs to enhance and work with electronic forms, features, and reports within our software suite.

Minimum Qualifications:

Experience: Proven experience in frontline support for end-users, with a strong work ethic
Communication: Exceptional written and oral communication skills. Ability to translate complex technical information for non-technical users. Ability to respond quickly, and adjust priorities seamlessly in a fast-paced environment
Soft Skills: High emotional intelligence, empathy, and a passion for helping people.
Technical Aptitude: Strong diagnostic and analytical abilities to determine how the software aligns with customer needs, and experience using AI

Preferred Qualifications:

Domain knowledge of Healthcare (preferably Hospice), EMRs, and/or medical billing
Basic knowledge of SQL or database structures
Experience with Zendesk
Bachelor’s degree from an accredited college/university, or equivalent professional experience

Pay: $54,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: Remote

Quick Apply

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I want to receive the latest job alert for benefit solutions

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