Top 4 Benefitfocus Jobs

Benefits Administrator - Contractor
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- Contract
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Web Engineer
Benefitfocus —Charleston, SC
- Computer science
- 7 years
- Computer Science
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Sr. Software Engineer
Benefitfocus —Charleston, SC
- Computer science
- 7 years
- Computer Science
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Corporate Paralegal
Benefitfocus —Charleston, SC
- Full-time
- Microsoft Word
- 7 years
- Microsoft Outlook
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Benefits Administrator - Contractor

Benefitfocus -
Charleston, SC

Quick Apply

Job Details

Contract

Qualifications

Jira
Benefits administration
Customer records maintenance
Email customer support
Technical support via phone
HR communication
Phone communication
Health insurance customer support
Post-sales issue resolution
Managing clients in a customer support role
Salesforce Cloud
CRM system proficiency
Productivity software
Technical support via email
Bachelor of Arts
Email support
Entry level
Client interaction via phone calls
Customer data entry

Full Job Description

Company Description

Fifteen years ago, we knew there had to be a better way.

Back then choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That’s why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.

It’s not just technology. It’s peace of mind.

Job Description

Associate Benefits Administrator – Contractor

Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated individuals to support our customers during our Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:

Join an awesome, one-of-a kind team. We will place you on a “Surge Team” to connect with a group of your peers and a Benefitfocus mentor
Receive structured 4-6 week training through Benefitfocus University
Gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs

Qualifications

What you will do:

Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
Accurately document each customer interaction in Salesforce
Provide an accurate timeframe for issue resolution if not able to resolve initially
Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate

Who you are:

A B.A. or B.S. graduate with a passion for helping others
An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues
Able to quickly learn new technology (with training, of course)
Able to juggle a high volume of calls and multiple projects at a time
A team player who contributes by accomplishing results as needed
Motivated to grow your career at one of the most innovative, visionary software companies

Additional Information

All your information will be kept confidential according to EEO guidelines

Quick Apply

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