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Study Moderator

TELUS Digital -
Los Angeles, CA

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Job Details

Temporary | Full-time
$33 an hour

Qualifications

Teamwork
iOS support
Interpersonal skills
iOS
Attention to detail
Organizational skills
macOS
Technical troubleshooting support
Data collection
Technical Proficiency
Test instructions delivery

Full Job Description

Work Location: Onsite location in Los Angeles, CA
Work Schedule: Flexibility to work assigned shifts within the Monday–Sunday schedule
Job Status: Full-time, Temporary
Start Date: ASAP
End Date: This is an 89-day contract with the potential to convert to a regular full-time role onday 90.
Rate: $33.00/hour

Position Description:
Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Site Managers. Training will be hands-on and interactive, with learning taking place in real time as data is collected. Sessions occur onsite in Los Angeles, CA.

Main Responsibilities:

Receive participants at work and guide them through the video study in a controlled environment
Ensure all recordings are done per project guidelines and upload the data
Have all participants complete a survey at the end of each session
Follow COVID-19 sanitization procedures after each session
Represent and promote the TELUS AI brand

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.

Required Qualifications:

Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
Experience using iOS and macOS devices
Excellent verbal and written communication
Ability to interact professionally with project participants
Strong organizational skills, meticulous attention to detail
Must demonstrate the ability to work efficiently and adapt quickly in a fast-paced environment.
Ability to collaborate positively and contribute as a team player is required
Able to commit to the schedule for the duration of the project
Must demonstrate the ability to arrive on time and work in a timely manner.

Preferred Qualifications:

Experience conducting in-person research sessions
Experience with video and audio recording
Experience with progress tracking and reporting

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Pay: $33.00 per hour

Work Location: In person

Quick Apply

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