Top 479 Blackstone group Jobs

Head of Customer Success Management
cove —Remote
- $150,000 - $175,000 a year
- Remote
- Writing skills
- Senior level
- 2 years
Quick Apply
TEMP Armed Protection Officer (Santa Rosa) - Day Shift
Blackstone Consulting, Inc —Santa Rosa, CA
- $54 an hour
- Full-time
- Background check
- 18 years or older
- Hospital
- Health insurance
- Dental insurance
Quick Apply
Construction Estimator / Procurement Manager
Blackstone Group LLC —Orange, NJ
- $90,000 - $120,000 a year
- Full-time
- AutoCAD
- 5 years
- Contracts
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Gaming Operations
Blackstone Gaming, LLC —San Jose, CA
- $22 - $25 an hour
- Overtime
- Background check
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
Temp Recruiter - Southern California
Blackstone Consulting, Inc —Ontario, CA
- $30 - $35 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Pass drug screening
- AD&D insurance
- Disability insurance
Quick Apply
Security Officer (Honolulu, HI)
Blackstone Consulting, Inc —Honolulu, HI
- $30 an hour
- Part-time
- Background check
- 18 years or older
- Hospital
- AD&D insurance
- Disability insurance
Quick Apply
Security Officer (Lahaina, Maui - Hawaii)
Blackstone Consulting, Inc —Lahaina, HI
- $30 an hour
- Part-time
- 18 years or older
- Hospital
- Writing skills
- AD&D insurance
- Disability insurance
Quick Apply
Insurance Sales Agent-Nottoway
Virginia Farm Bureau —Blackstone, VA
- $37,000 - $125,000 a year
- Full-time
- Communication skills
- Entry level
- Time management
- Health savings account
- Paid holidays
Quick Apply
Training Manager, Advanced Security Programs
Blackstone Consulting, Inc —San Francisco Bay Area, CA
- $64.32 an hour
- Full-time
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Special Education Teacher | Nottoway, Virginia
Sunbelt Staffing —Nottoway Court House, VA
- Full-time
- Classroom
- Mid-level
- Middle school
Quick Apply
Customer Service Representative - Gaming Operations
Blackstone Gaming, LLC —Oceanside, CA
- $20.50 - $23.50 an hour
- 8 hour shift
- Background check
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
Healthcare Security Supervisor - San Rafael, CA
Blackstone Consulting, Inc —San Rafael, CA
- $33.29 an hour
- Overnight shift
- 18 years or older
- Management
- Military
- AD&D insurance
- Disability insurance
Quick Apply
Blackstone Multi-Asset Investing (BXMA) - Product Management, Associate (BSOF)
Blackstone Group —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
9d
Blackstone Multi-Asset Investing (BXMA) – Portfolio Strategy Group, Vice President
Blackstone Group —New York, NY
- $185,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Office
- Analysis skills
- Health insurance
- Dental insurance
Blackstone Multi-Asset Investing (BXMA) -Equity Capital Markets, Associate
Blackstone Group —New York, NY
- $150,000 - $175,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Blackstone Multi-Asset Investing (BXMA)- Credit Team, Associate
Blackstone Group —New York, NY
- $135,000 - $175,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Blackstone Private Wealth – Investor Services, Associate
Blackstone Group —San Francisco, CA
- $125,000 - $150,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Cardiac Monitoring Technicians – Burtonsville, MD
Blackstone Medical Services —Burtonsville, MD
- Overtime
- Background check
- Computer literacy
- Writing skills
Blackstone Credit & Insurance -BCBS, Quantitative Researcher, Senior Associate
Blackstone Group —San Francisco, CA
- $150,000 - $200,000 a year
- Full-time
- Office
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Blackstone Multi-Asset Investing (BXMA)- Treasury, Analyst
Blackstone Group —New York, NY
- $110,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance

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Head of Customer Success Management

cove -
Remote

Quick Apply

Job Details

$150,000 - $175,000 a year

Qualifications

Writing skills
Identifying new business opportunities
Upselling
Experience with SaaS (as product category for technical sales engineers)

Full Job Description

About Cove

Cove is a leading provider of software solutions to owners and operators across all asset classes of commercial real estate. We are redefining proptech by consolidating previously-disconnected functionality and replacing legacy systems in buildings across the country, including Willis Tower - the largest multi-tenant building in North America. Our team works closely with property managers, landlords, engineers, and tenants to simplify their real estate experience and add value to their assets.

Backed by strategic investors (including Blackstone), Cove is a fast-growing startup entering a new phase of growth and we're looking for the brightest professionals across SaaS, commercial real estate, and client engagement to join us.

About You

You've worked in Customer Success at a B2B SaaS company, directly managing CSMs and owning the health and retention of a post-launch client base. Your previous companies had complex products with frequent updates, and you've balanced hands-on client engagement with the strategic work of building a CS function that scales. You have experience managing enterprise relationships across multiple stakeholder personas and a track record of driving measurable business outcomes, including NRR, retention, and expansion revenue. You understand that great customer success isn't just about keeping clients happy; it's about making them successful enough that they grow with you.

Things about you:

You are a leader; you lift your team up and create an environment where CSMs can do their best work for clients
You are both strategic and hands-on; you can zoom out to build the right playbook and zoom in when a client needs executive attention
You are commercially minded; you see every client relationship as an opportunity to deepen the partnership and create mutual value
You are data-driven; you use health scores, engagement signals, and business metrics to guide your decisions and coach your team
You are a natural collaborator; you build strong relationships across Product, Sales, and Implementation to advocate for clients and drive alignment
You know that retention is built over time, and you are proactive about identifying risk before it becomes churn

About The Role

As the Head of Customer Success Management, you will be responsible for the performance of our CSM group and the overall health of our client base post-launch. Reporting to the VP of Customer Success, you will lead the strategic direction of our CSM function while staying close to the day-to-day needs of our clients, stepping into escalations, leading business reviews, and building relationships with senior stakeholders at our most important accounts. You will partner closely with our Account Management team to identify expansion opportunities and ensure the CSM group is an active contributor to revenue growth. This role sits at the intersection of client advocacy and business strategy, and is critical to Cove achieving its NRR and retention goals as we scale.

Key Responsibilities:

Oversee and manage our Customer Success Managers (currently a team of 6), providing coaching, direction, and support to help them deliver exceptional client outcomes
Own the overall health and retention of Cove's post-launch client base, with a primary focus on maintaining NRR
Build and continuously refine the CS strategy, client segmentation model, and engagement playbooks that allow the team to scale without sacrificing quality
Serve as an Executive Sponsor for key clients, leading business reviews, engaging with senior leadership at owner and operator organizations, and building lasting relationships across the portfolio
Partner closely with the Account Management team to identify, surface, and support upsell and renewal opportunities within the existing client base
Collaborate with Product to ensure client feedback is captured, appropriately prioritized, and communicated back to clients with transparency and follow-through
Develop and implement a scaled customer success approach for Tier 4 clients, ensuring visibility into engagement risk and proactive outreach before churn occurs
Own KPIs related to retention, NRR, client health scores, and CS-qualified pipeline, and drive the team to consistently meet or exceed them
Develop and coach CSMs to grow professionally and take on increasing responsibility over time

Qualifications

6+ years of experience in a SaaS Customer Success role
2+ years of experience managing a Customer Success team
Proven track record of owning NRR or retention metrics in a B2B SaaS environment
Experience managing enterprise client relationships across multiple stakeholder personas
Commercial acumen with demonstrated ability to identify expansion opportunities and partner with sales on upsell and renewal
Experience building or improving CS processes, engagement playbooks, and tiered client models
Able to thrive in a fast-paced, collaborative, startup environment
Strong verbal and business writing skills

Salary Range: $150,000 - $175,000

Quick Apply

Refine Your Search

blackstone group jobs

Head of Customer Success Management

TEMP Armed Protection Officer (Santa Rosa) - Day Shift

Construction Estimator / Procurement Manager

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Temp Recruiter - Southern California

Security Officer (Honolulu, HI)

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Insurance Sales Agent-Nottoway

Training Manager, Advanced Security Programs

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Blackstone Multi-Asset Investing (BXMA) - Product Management, Associate (BSOF)

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Blackstone Multi-Asset Investing (BXMA) -Equity Capital Markets, Associate

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Blackstone Private Wealth – Investor Services, Associate

Cardiac Monitoring Technicians – Burtonsville, MD

Blackstone Credit & Insurance -BCBS, Quantitative Researcher, Senior Associate

Blackstone Multi-Asset Investing (BXMA)- Treasury, Analyst

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