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Customer Quality Engineering Supervisor

Nifco America, Corp. -
Canal Winchester, OH

Quick Apply

Job Details

Full-time
$85,000 - $110,000 a year
9 days ago

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance
Referral program

Qualifications

Microsoft Word
Mechanical blueprint interpretation
Microsoft Excel
Process audits
Corrective action quality audits
Writing skills
Compliance audits & assessments
Injection (injection molding)
Process improvement
English
High-volume production experience
Bachelor's degree
Blueprint dimension interpretation
Quality engineering
Leading team collaboration initiatives
FMEA
Productivity software
Quality audits
Plastics injection molding

Full Job Description

Job Summary: Lead and direct Customer Quality Engineers on completion of issues to closure, by facilitating appropriate teams and problem solving, and providing quality assurance to prevent future quality events.

Essential Functions:

Work closely with Production Engineering, Design Engineering and Mass Production Engineers on the improvement of quality systems development and engineering solutions for customer complaints and countermeasures ()
Daily Gemba Walks – Perform quality audits /walk through on floor to ensure quality standards and standard conditions are met
Maintain all related databases, tracking systems, and schedules for Customer Quality issues, audits, process error proofing, and quality assurance. Review engineer work to ensure accuracy
Advanced ability to complete and analyze/evaluate appropriate documentation as required, including tools such as Layered Process audits (LPA), General Procedures (GP), Process Flow Diagrams, PDCA, 8Ds, 5Ps, Mind Maps, etc. Evaluate engineer work as required.
Cultivate mutually beneficial business relationships between NAM and our Customers
Management of Internal Findings – manage all unit specific internal findings with countermeasures to continuously improve quality
Support of Customer Complaints – Be the lead contact for the customer quality engineers in the investigation and countermeasure as assigned in core tool meetings.
System Improvements – Find and administer IATF quality system improvement. (Quality Techs and Auditors)
Support Techs and Auditors Supervision – the shift techs and auditors and will be working on a daily basis in a support role as it relates to customer concerns.
Maintain a positive influence by behaving in a manner that enhances Nifco’s success
PFMEA / Bully Testing Meeting
Review lessons learned at Meeting with core team reviewing existing lines.
Support initial PFMEA / CP /PQS
Customer / Internal Document Management (PPAP)
Manage Part Control Plan, PFMEA and Product Quality Standard
Quality
Ensure part containment procedures are followed
Assist in customer audits
Champion in the resolution of customer complaints / quality issues
KPI – Maintain and interpret results of KPIs and provide action plan to improve metrics
Other duties as assigned by management

Education:

· Bachelor’s Degree in an Engineering field or equivalent

Skills/Experience/Requirements:

· Minimum of 4 years of previous experience and Injection Molding

· Must be able to communicate effectively in the English language both verbally and in writing

· Must be able to demonstrate leadership ability and effectively participate and contribute to team projects

· Must be able to read, understand and interpret blue prints

· Must be able to travel offsite on overnight trips ( Up to 30%)

· Plastic injection molding experience a requirement

· Experience in common business software such as Microsoft Word, Excel, Access, etc.

· Have good people/interpersonal skills

Physical/Ergonomic Requirements:

· Able to work sitting or standing for extended periods of time

· Company Cell Phone to be provided. It is the expectation that the engineer is in a reasonable contact during off hours, vacation time and traveling for the company

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Relocation assistance
Tuition reimbursement
Vision insurance

Ability to Commute:

Canal Winchester, OH 43110 (Preferred)

Ability to Relocate:

Canal Winchester, OH 43110: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

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