Status: Full-time, employee
Job function: Program Coordinator/Customer Service/Compliance
Relevant work experience: 6 years experience working with customers/members
Career level: Experienced
Office location: Kirkland, WA
Workplace type: Hybrid (a mix of work from home or in office)
Salary Range: $104,000.00 - $113,600.00 annual base
Benefits
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Fully paid medical, dental, and vision insurance for employees and eligible dependents
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Qualified high-deductible health plan/Health Savings Account/FSA
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Employee assistance program
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Prescription drug benefits
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AFLAC
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Long-term care reimbursement
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WPFLM reimbursement
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Employer-paid short-term and long-term disability
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Employer-paid life and AD&D
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401(k) plan with company matching and no vesting period
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Net-employer 401(k) contribution
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Bi-annual bonus program
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Minimum 15 vacation days per year
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12 company holidays
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Personal volunteer time
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20 days of maternity/paternity leave
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7 sick days per year
The role
The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes.
The Compliance Specialist III performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy. This role interacts with all types of member companies from all regions of the world to support them with the process requirements.
Roles and responsibilities
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Provide first-tier support for member questions and issues related to Compliance Program process
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Own metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
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Own the tracking of enforcement data including generating weekly and ad-hoc reporting for management
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Provide Tier II escalation support to members resolving violations
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Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
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Own the feedback loop between Compliance and Qualification / Membership team
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Identify opportunity for process improvement
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Take on unique one-off projects and support the gathering of information or execution
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10% Domestic or International travel
Skills and requirements
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Excellent analytical and creative thinking
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Excellent attention to detail and focus on work accuracy
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Strong communication and presentation skills, written and verbal to technical and non-technical audiences
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Excellent problem-solving with capacity to bring problem to resolution
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Takes initiative and gets the job done
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Experience working within a multi-national company
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Excellent time management and task prioritization skills
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Strong ability to step back and see the bigger picture
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Exercise good judgment and decision-making skills, particularly in narrow timeframes
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High level of professionalism
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Strong ability with Power BI or similar reporting tools and presenting data to management
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At least 6 years' experience working with customers/members
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Highly proficient in Excel working with formulas/pivot tables
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Accountable team player
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Self-motivated
Additional skills
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Online retailer brand compliance experience
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Experience with CRM tools
Who we are
At the Bluetooth SIG, our belief in the transformative power of connection is what inspires us every day—because connection can create a better world for us all. And it all starts with our staff.
Joining our team is about more than contributing to the most widely used wireless standard and one of the most recognizable brands in the world—it’s about making a meaningful impact. Whether you’re helping drive the next wave of wireless innovation, protecting the integrity of the Bluetooth brand, or supporting the global community that makes it all possible, your work will help shape how the world connects.
We believe connection has the power to unlock new possibilities for people, businesses, and industries—helping create a world that is healthier, smarter, more efficient, and more sustainable. We also know that great work happens when people feel supported, inspired, and valued. That’s why we’ve built a culture grounded in collaboration, respect, and balance—where you can do important work alongside people you admire and still have space to unplug and enjoy life beyond the office.
Our strength lies in our people. By uniting diverse skills and experiences that span continents and culture and fostering an open and trusting environment, we provide a forum where all voices are valued, and the best ideas rise to the top. At the SIG, we operate in constant pursuit of what’s next. Your curiosity and bold thinking will help ensure we pursue big ideas that have the power to change the world.
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