Top 11 Breedabove Jobs

Customer Service Supervisor
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Overnight - Kennel Tech
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Serving
- No education required
- In-person
- Paid training
- Disability insurance
Quick Apply
Customer Service Rep
BreedAbove —Ann Arbor, MI
- From $15 an hour
- Part-time
- In-person
- Entry level
- Paid training
- 401(k)
Quick Apply
Dog Daycare Attendant
BreedAbove —Ann Arbor, MI
- From $15 an hour
- Weekends as needed
- In-person
- Entry level
- Paid training
- Disability insurance
Quick Apply
Boarding & Dog Daycare Supervisor
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Management
- Mid-level
- Mentoring
- Paid training
- Disability insurance
Quick Apply
Kennel Tech
BreedAbove —Ann Arbor, MI
- From $15 an hour
- Weekends as needed
- No education required
- In-person
- Outdoor work
- Paid training
- Disability insurance
Quick Apply
Customer Service Sales Lead
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- In-person
- Paid training
- Disability insurance
Quick Apply
Dog Bather
BreedAbove —Ann Arbor, MI
- From $14 an hour
- Part-time
- In-person
- Ability to stand for extended periods
- Entry level
- Paid training
- Disability insurance
Quick Apply
Dog Trainer
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Cleaning
- In-person
- 1 year
- Paid training
- Disability insurance
Quick Apply
Dog Groomer
BreedAbove —Ann Arbor, MI
- Weekends as needed
- Mid-level
- In-person
- Communication skills
- Paid training
- Disability insurance
Quick Apply

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Dog Stylist
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Customer Service Supervisor

BreedAbove -
Ann Arbor, MI

Quick Apply

Job Details

Full-time
From $16 an hour

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Companion animal handling
Customer communication
Dog handling

Full Job Description

Pet Host Lead

(Customer Service Supervisor)

Full-Time | Front Desk Leadership Role

Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Host Lead is the frontline service leader of the resort.

You are responsible for:

Supervising daily front desk operations
Coaching and supporting Pet Hosts
Ensuring service standards are consistently upheld
Driving reservations, promotions, and membership sales
Managing client concerns with professionalism and confidence
Supporting occupancy and revenue optimization
Maintaining lobby safety and presentation
You will work closely with the
General Manager and leadership team to ensure strong service execution and sales performance.

What You’ll Do

Leadership & Oversight
Lead front desk operations during your shift
Train and mentor new Hosts
Reinforce service, sales, and documentation standards
Monitor reservation accuracy and revenue opportunities
Step in to resolve escalated client concerns
Hold the team accountable to promotions and membership initiatives

Sales & Client Growth

Conduct tours for prospective clients
Confidently explain daycare, boarding, grooming, and training services
Promote packages, add-on services, and seasonal promotions
Drive membership sign-ups and rebooking
Support occupancy goals during peak and non-peak periods
Identify upsell opportunities that genuinely benefit pets and pet parents
This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.

Client Experience

Oversee check-in and check-out processes
Answer calls, emails, and voicemails promptly
Manage waitlists during peak seasons and maximize room utilization
Maintain relationships with high-value clients

Operational Excellence

Manage and reconcile transactions
Monitor inventory for retail and lobby supplies
Ensure accurate client and pet records
Maintain organized and hazard-free common areas
Coordinate closely with pet care, grooming, and leadership teams

What We’re Looking For

We are seeking someone who is:

Experienced in supervising or leading a team (1+ year preferred)
Comfortable with sales conversations and membership promotion
Confident giving tours and explaining service value
Strong in customer service and conflict resolution
Detail-oriented and organized
Professional in both written and verbal communication
Reliable — especially on weekends and holidays

You must be able to:

Work weekends and holidays
Lift up to 60 lbs
Stand for extended periods
Handle dogs of all sizes safely
Maintain composure in high-traffic environments
Animal experience is plus but not required.

Benefits & Perks

Health, Dental & Vision
Insurance
Employee Pet Care Discounts
Tips
Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

BreedAbove is a pet resort located in Ann Arbor, MI. Safety is the #1 mission in everything we provide at BreedAbove. From the Pet Salon and Spa to the DayStay Program to the NightStay Hotel Suites, BreedAbove provides excellency in the leadership, staff and facility design to create the highest quality dog services for both the pet and their humans.

Pay: Starting at $16.00 / hour

Pay:

Tips

Benefits:

Health insurance
Dental insurance
Vision insurance
Paid training
Employee discount
Flexible schedule
Paid time off
Life insurance
Disability insurance
401(k)
401(k) matching
Referral program

Job Type: fulltime

Schedule:

Weekend availability
Monday to Friday
Holidays

Education: No education required

Work location: On-site

Quick Apply

Refine Your Search

breedabove jobs

Customer Service Supervisor

Overnight - Kennel Tech

Customer Service Rep

Dog Daycare Attendant

Boarding & Dog Daycare Supervisor

Kennel Tech

Customer Service Sales Lead

Dog Bather

Dog Trainer

Dog Groomer

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