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Crisis Text Line Specialist
First Call for Help of Itasca County ~New Leaf Healing Center —Grand Rapids, MN
- $17 - $20 an hour
- Overnight shift
- HIPAA
- High school diploma or GED
- 21 years or older
- Continuing education credits
- Health savings account
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Crisis Text Line Specialist

First Call for Help of Itasca County ~New Leaf Healing Center
Grand Rapids, MN

Quick Apply

Job Details

Full-time
$17 - $20 an hour
8 days ago

Benefits

Continuing education credits
Health savings account
401(k) 3% Match
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
HIPAA
High school diploma or GED
Quality assurance
Mental health counseling

Full Job Description

Chat/Text Counselors will be responsible for utilizing Crisis Chat and Text services to provide crisis intervention, emotional support, and resources to all help-seekers. A high emphasis is placed on quality assurance for this role. In-Person overnights and late evening positions / No Remote Positions available.

REQUIREMENTS:

1. Must Qualify Under MN BCA background study to provide services designated within your position.

2. Must be at least 21 years of age and hold a high School diploma or equivalent.

TCC Primary Duties

1. Offers crisis-counseling services via chat and text.

2. Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.

3. Serves as a mandated reporter in cases of suspected abuse or neglect.

4. Is familiar with resources and providing information and referrals to visitors as appropriate.

5. Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.

6. Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.

7. Attends all manditory scheduled meetings for the Suicide Prevention Center.

8. Work in collaboration with the Crisis Call Center when 9-1-1 dispatch is needed for text or chat participant.

9. Obtain and Maintain all certification of this position which include but are not limited to: HIPAA, VAMR, DHS Crisis Modules, ASIST, PsychArmor, Vibrant CEU’s.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

401(k) 3% Match
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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