Top 8 Castle metals Jobs

Customer Experience Representative
A. M. Castle & Co. —Wichita, KS
- $22 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Dental insurance
- Tuition reimbursement
Quick Apply
1st Shift Warehouse Operator
A. M. Castle & Co. —Wichita, KS
- $18 - $20 an hour
- Full-time
- Heavy lifting
- Computer literacy
- Basic math
- Dental insurance
- Tuition reimbursement
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Operations Manager II
A. M. Castle & Co. —Bedford Heights, OH
- $90,000 - $130,000 a year
- Full-time
- Customer service
- Office
- Analysis skills
- Health insurance
- Dental insurance
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2nd Shift Warehouse Operator
A. M. Castle & Co. —Janesville, WI
- $19 - $20 an hour
- Full-time
- Heavy lifting
- Basic math
- Forklift
- Paid parental leave
- Dental insurance
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Inside Sales Rep
A. M. Castle & Co. —Carol Stream, IL
- $25 - $30 an hour
- Full-time
- Oracle
- Basic math
- Office
- Dental insurance
- Tuition reimbursement
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4d
Inventory Coordinator
A. M. Castle & Co. —Bedford Heights, OH
- $20 - $23 an hour
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Dental insurance
- Tuition reimbursement
Quick Apply
7d
Administrative Assistant
A. M. Castle & Co. —Bedford Heights, OH
- $20 - $23 an hour
- Full-time
- Microsoft Excel
- Office
- Administrative experience
- Dental insurance
- Tuition reimbursement
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1d

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Customer Experience Representative

A. M. Castle & Co. -
Wichita, KS

Quick Apply

Job Details

Full-time
$22 - $24 an hour

Benefits

Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Customer returns handling
Managing clients in a customer support role
Customer engagement
Sales management systems proficiency
CRM system proficiency
Account management experience

Full Job Description

A. M. Castle & Co. has over 135 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.

PURPOSE:
The Customer Experience Representative coordinates with and supports our Inside Sales, Regional Sales Managers and Operations by handling non-sales customer interactions. This role will influence order tracking and customer communication processes as well as credit and return request handling. Critical to this role is efficient and timely responses to customer inquiries and efficient resolution of issues. The Customer Experience Representation will work efficiently to handle and resolve customer inquiries and ensure a high degree of customer satisfaction based on ratings and feedback from customers.

Compensation: $22 - $24/hr + incentive eligible

ESSENTIAL DUTIES & RESPONSIBILITIES:

Contractual Admin & Quotation – Generate accurate and timely quotes for contractual customers based on agreement terms and maintain SLAs
Mill Reports & Certifications – Retrieve, manage, and send mill test reports (MTRs) and certifications while maintaining organized records
Credit & Returns Processing – Handle credit requests and product returns, working closely with finance to process refunds and replacements
Customer & Subcontractor Account Management – Set up new customers and subcontractors in the system, maintain ship/bill information, and update contact details
Customer Communication & Issue Escalation – Act as the first point of contact for order-related inquiries, including order status, proof of delivery, and shipment updates.
Cross-Functional Coordination – Work with Inside Sales, Regional Sales Managers, and Operations to ensure seamless order fulfillment and customer satisfaction as needed.

Required Qualifications:

Bachelor’s Degree or equivalent years of experience
Strong Communication Skills

Customer Service – Ability to handle customer inquiries, resolve issues efficiently, and maintain a professional approach.
Systems Knowledge – Proficiency in ERP, CRM, and order management systems to ensure accurate data handling
Detail-Oriented – Strong focus on accuracy in quotes, contracts, and account management.

We are an Equal Opportunity Employer

Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview:

Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.

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castle metals jobs

Customer Experience Representative

1st Shift Warehouse Operator

Operations Manager II

2nd Shift Warehouse Operator

Inside Sales Rep

Inventory Coordinator

Administrative Assistant

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