Top 318 Cbiz Jobs | SimplyHired

Customer Service Representative | IT Help Desk
CBIZ —Philadelphia, PA
- On call
- Hybrid work
- Writing skills
- Mid-level
- 3 years
Plan Document Support Specialist | TPA Retirement Plans
CBIZ —North Canton, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Research
- 401(k)
Senior Account Manager | Retirement Plan Administrator
CBIZ —North Canton, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Finance
- High school diploma or GED
- 401(k)
NetSuite Technical Consultant
CBIZ —San Francisco, CA
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
Strategic Financial Planning & Analytics Associate
CBIZ —Philadelphia, PA
- Weekends as needed
- Remote
- Writing skills
- Analysis skills
- Bachelor's degree
Onboarding Conversion Specialist | Retirement Plans
CBIZ —North Canton, OH
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- 401(k)
NetSuite Senior Consultant
CBIZ —San Francisco, CA
- Hybrid work
- CPA
- Mid-level
- 3 years
Recruiting Coordinator
CBIZ —Kansas City, MO
- Microsoft Outlook
- Computer literacy
- Mid-level
Enterprise Voice Specialist | Network Solutions
CBIZ —Maryland Heights, MO
- Weekends as needed
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
11d
Administrative Assistant
CBIZ —Fairlawn, OH
- Mid-level
- Office
- Administrative experience
Retirement Plan Sales Consultant
CBIZ —Bellevue, WA
- Hybrid work
- 5 years
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Senior Wellbeing Specialist
CBIZ —Columbia, MD
- Hybrid work
- 5 years
- Research
- High school diploma or GED
- Employee assistance program
12d
Marketing Specialist
CBIZ —Providence, RI
- Hybrid work
- Marketing
- Customer service
- Mid-level
Field Installer and IT Support | Network Solutions
CBIZ —Maryland Heights, MO
- Full-time
- Hybrid work
- Mid-level
- Office
- Driver's License
9d
Administrative Assistant (Part-Time)
CBIZ —Mayfield Village, OH
- Part-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Client Solution Specialist HCM
CBIZ —Roanoke, VA
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
Senior Analyst | Assurance Transformation
CBIZ —Atlanta, GA
- On call
- Hybrid work
- CPA
- Mid-level
- 3 years
Compensation Analyst
CBIZ —Cleveland, OH
- Hybrid work
- Microsoft Excel
- Writing skills
- Mid-level
Vice President | Compensation
CBIZ —Cleveland, OH
- Hybrid work
- Oracle
- 5 years
- Writing skills
Senior Plan Document Specialist | TPA Retirement Plans
CBIZ —North Canton, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Office
- 401(k)

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Customer Service Representative | IT Help Desk

CBIZ -
Philadelphia, PA

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Job Details

Qualifications

Writing skills
High school diploma or GED

Full Job Description

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Minimum Qualifications

High School Diploma or GED equivalent required
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
Able to lift up to 50 lbs

Essential Functions and Primary Duties

Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner.
Open new and dispatch existing tickets to available technicians.
Follow up on previously dispatched tickets to ensure first call resolutions are met.
Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.
Gather sufficient information from customers for proper handoff to technicians.
Fully document all information gathered in the ticketing software system during any communication with client.
Strong and consistent communication with internal staff as well as with customers.
Assist with process improvements and service delivery on a continuing basis.
Responsible for maintaining relevant certifications as needed.

Preferred Qualifications

At least 1 year of experience in an IT or related position is highly preferred
3 years’ experience in client facing position professional services role is highly preferred
3 years’ experience in a dispatch or an IT or related position
Strong organizational and customer service skills

Apply Now

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Customer Service Representative | IT Help Desk

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