The Role in a Nutshell
As the Warehouse & Operations Manager, you are the engine behind the aesthetic. While our design team makes homes look beautiful, you make the magic happen logistically. You aren't just managing a warehouse; you’re a "Puzzle Master" who oversees the movement of high-end inventory, a fleet of vehicles, and a dedicated crew.
We are looking for a proactive leader who thrives on autonomy. Success here isn’t just fixing problems, it’s predicting them before they arrive.
Your Core Areas of Ownership1. Logistics & Scheduling (The "Puzzle Master")
- Total Planning: Own the daily and weekly calendar. You’ll determine the most efficient routes and truck assignments for all "Stage" and "Destage" jobs.
- Crew Management: Determine headcount per job. You’ll coordinate on-demand labor, communicate schedules, and ensure we are perfectly staffed—never wastefully over-staffed or dangerously under-staffed.
- The Bridge: Serve as the vital link between the Design Team and the Logistics Team. You identify potential issues (like a sofa that won't fit in a specific truck) long before the crew starts loading.
2. Warehouse Operations & SOPs
- Inventory Flow: Manage the "in and out" of furniture. You ensure items are packed safely, staged for loading, and returned to the correct zones.
- System Building: This is a key growth area. You will document the "Standard Operating Procedures" (SOPs) for packing, loading, and truck organization so new hires can be trained with ease.
- Resource Management: Ensure staging packs (tools, hardware, etc.) are always stocked and ready for the field.
3. Fleet Management
- Proactive Maintenance: You own the health of our trucks. You’ll track mileage and schedule oil changes or repairs before a breakdown happens.
- Safety & Standards: Keep the fleet clean, organized, and equipped with necessary gear (dollies, blankets, straps).
4. On-Site Leadership
- Command & Control: You are the primary point of contact during installs and removals. When a physical obstacle arises—like a narrow elevator or a steep driveway, the crew and designers look to you for the solution.
- Quality Control: Lead by example. Ensure the crew treats every piece of inventory and every client’s home with white-glove care.
Defining Success: Good vs. Great
We believe in high-accountability leadership. Here is how we measure the impact of this role:
Area of Ownership
What "Good" Looks Like
What "Success" Looks Like
Logistics
Trucks arrive at the job site.
Efficient routing that avoids traffic with the right crew size and a pre-vetted parking plan.
Warehouse
Furniture is put away.
An organized, zone-based system; clear aisles; broken inventory is flagged immediately; the floor is swept.
Installs
Furniture gets into the house.
A calm, professional experience. Designers feel supported, and the crew moves with purpose and care.
Problem Solving
You fix issues when asked.
You identify gaps (e.g., "We need more blankets") and bring solutions to leadership before a crisis occurs.
Fleet
You fix the truck when it breaks.
A maintenance calendar ensures the trucks never break down during a peak week.
Why This Role is Different
- Trust & Autonomy: We are investing in your ability to manage outcomes. We don’t micromanage; we trust you to manage your time and your team responsibly.
- Dynamic Flexibility: Home staging is cyclical. Some weeks require early mornings and late nights to hit deadlines, while others are lighter. You have the flexibility to balance your schedule accordingly.
- Impact: You have a direct hand in the growth of the company by building the systems that will allow us to scale.
Qualifications & Experience The "Must-Haves" (Required)
- Operational Leadership: Minimum 3–5 years in a warehouse, logistics, or operations role where you were responsible for both people and inventory.
- Team Management: Proven experience leading a crew of 2+ people, including scheduling, performance management, and on-site coordination.
- Logistics Savvy: Professional experience with route optimization, fleet coordination, and labor-cost management.
- Physical Capability: This is a "player-coach" role. You must be able to lift heavy furniture and remain on your feet for long periods during installs.
- Clean Driving Record: A valid driver’s license and the ability to confidently drive and maneuver 16'–26' box trucks.
- Tech Literacy: Proficiency in scheduling software, inventory management systems, and basic communication tools (Slack, Google Workspace, etc.).
The "Nice-to-Haves" (Preferred)
- Industry Experience: Previous experience in home staging, high-end furniture retail, or "white-glove" moving services.
- Process Engineering: Experience writing SOPs or building training manuals from scratch.
- Fleet Maintenance Knowledge: A basic understanding of vehicle mechanics or experience managing a commercial maintenance schedule.
- Problem-Solving Portfolio: A history of "saving the day" in high-pressure, client-facing environments.
A Note on Culture Fit
We aren't just looking for a warehouse expert; we are looking for a leader. The ideal candidate doesn't wait for instructions—they see a cluttered aisle or a disorganized truck and feel a physical need to fix it. If you are someone who takes pride in the "unseen" work that makes a business look effortless to the client, you’ll thrive here.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
Work Location: In person
