Top 485 Compass resolution services Jobs

Technical Support Associate - PH
Compass Experience Labs —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
eDiscovery Client Services Manager
Epiq Systems, Inc. —New York, NY
- $130,000 - $145,000 a year
- Weekends as needed
- Remote
- Recruiting
- Fair chance
- Business Administration
14d
Tutor (Per Diem/Various Disciplines)
SEIU 1199NW Training Fund —Renton, WA
- $25.20 - $34.28 an hour
- Part-time
- Hybrid work
- Background check
- School experience
- Classroom
Quick Apply
Adult Outpatient Program Manager
Compass Health —Bellingham, WA
- Master of Social Work
- HIPAA
- Office
- 403(b) matching
- Health savings account
Quick Apply
Used Car Sales Manager LHM Colorado Jeep
Asbury —Aurora, CO
- $160,000 - $180,000 a year
- Full-time
- Dealership
- Marketing
- Customer service
- Paid training
- Paid parental leave
Quick Apply
Regional Financial Analyst
Dungarvin —Mendota Heights, MN
- From $104,100 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Management
- Mileage reimbursement
- Health savings account
Quick Apply
SENIOR QUALITY ASSURANCE DIRECTOR
Flik Hospitality Group —Boston, MA
- $125,000 - $130,000 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
BILINGUAL SAFETY MANAGER - METTAWA, IL
Eurest —Mettawa, IL
- $80,000 - $85,000 a year
- Full-time
- Bilingual
- Mid-level
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
2d
Manager, Finance Operations
Compass Pathways —New York, NY
- $120,000 - $155,000 a year
- Remote
- Analysis skills
- Mentoring
- Senior level
Quick Apply
Scheduling Center Manager
Full Package Media —Dallas, TX
- $60,000 - $75,000 a year
- Online Application
- Computer literacy
- No experience needed
- Mid-level
- Paid time off
Quick Apply
Compass Case Specialist
ARCHER Systems, LLC —Austin, TX
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Ops Analyst Workforce Management
Dollar Tree —Chesapeake, VA
- $70,000 - $80,000 a year
- Full-time
- System design
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Director, End User Services
Compass Pathways —New York, NY
- $210,000 - $260,000 a year
- Remote
- 8 years
- Bachelor's degree
- SharePoint
Quick Apply
Client Implementation Manager - Cash Management
Barclays —Whippany, NJ
- $140,000 - $175,000 a year
- Office
- Senior level
- Negotiation
- Health insurance
- Dental insurance
OPERATIONAL EXCELLENCE CONSULTANT
Flik Hospitality Group —Los Angeles, CA
- $75,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Interim Program Manager
Girls Inc of Chicago —Chicago, IL
- $70,000 - $78,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- School experience
- Microsoft Excel
Quick Apply
Sr Manager, Contracts Solutions (CLM)
Epiq Systems, Inc. —New York, NY
- $120,000 - $160,000 a year
- Full-time
- Remote
- 5 years
- Master's degree
- Bachelor's degree
WORKPLACE AMBASSADOR
Flik Hospitality Group —Concord, CA
- $26.50 - $27.50 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
14d
Senior App Support Specialist
Barclays —Whippany, NJ
- $153,000 - $160,000 a year
- Office
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Quality Assurance Manager - Spelman College
Bon Appetit —Atlanta, GA
- $62,000 - $65,000 a year
- Full-time
- Background check
- ServSafe
- Analysis skills
- Commuter assistance
- Paid parental leave
Quick Apply

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Technical Support Associate - PH

Compass Experience Labs -
Remote

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Job Details

Full-time

Qualifications

Mid-level
Communication skills

Full Job Description

MEET COMPASS

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Documents incidents and resolutions and provides updates to the knowledge base where applicable
Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualification

1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
Strong technical proficiency in hardware and networking
Good understanding of security best practices in a regulated business.
Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
Experience in POS troubleshooting is an edge, ALOHA experience is a plus
Exceptional English communication skills (written and spoken)

Technology Requirements

A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
All agents must have a working camera to be used during training sessions and 1:1 conversation.
Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
Download speed must be at least 25 MBPS with latency (RTT) of <200ms.
Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
RAM: 16 GB

Benefits:

A fully remote work environment
This is currently a full time position, offering competitive wages
Comprehensive training on our products and services.
Career development opportunities, including internal promotions.
A positive and growing work culture that values diversity and inclusivity.

If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply.

Quick Apply

Refine Your Search

compass resolution services jobs

Technical Support Associate - PH

eDiscovery Client Services Manager

Tutor (Per Diem/Various Disciplines)

Adult Outpatient Program Manager

Used Car Sales Manager LHM Colorado Jeep

Regional Financial Analyst

SENIOR QUALITY ASSURANCE DIRECTOR

BILINGUAL SAFETY MANAGER - METTAWA, IL

Manager, Finance Operations

Scheduling Center Manager

Compass Case Specialist

Ops Analyst Workforce Management

Director, End User Services

Client Implementation Manager - Cash Management

OPERATIONAL EXCELLENCE CONSULTANT

Interim Program Manager

Sr Manager, Contracts Solutions (CLM)

WORKPLACE AMBASSADOR

Senior App Support Specialist

Quality Assurance Manager - Spelman College

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