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Our client is currently seeking a qualified Senior Tech Lounge Specialist to join their team onsite in Juno Beach, FL. This role will provide operational support for our client's laptops, handheld devices, tablets, iPads, and mobile device software support. This position is unique in that it is not only a technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.
Duties and Responsibilities:
Provide mobile device support (iPhone and Android) - connection to the corporate network
Provide Mobile Device Management for IOS or Android using Intune and/or JAMF
Assist with installing network printers / scanners
Assists end users getting applications reinstalled on new machine
Assist end users with new machine set up
Utilize diagnostic tools to troubleshoot computer / network issues
Troubleshoot laptop hardware and software problems and escalate hardware issues to Desktop Support Team
Strong Windows 10/11 support especially BSOD and performance issues using built-in Windows tools
Diagnose application issues and escalate to SMEs as needed
Must be able to follow strict rules regarding asset management
Responsibility for handing out new machines, receiving old or retired ones and providing and tracking loaners to end users
Skills and Qualifications:
Previous experience in a senior or lead level position supporting all levels of end users in an enterprise environment
CompTIA A+ required (or willing to obtain A+ within 3-6 months from hire)
Minimum 3+ years of proficient desktop and / or walk-up experience with technical skill
Experience with MS Intune, JAMF is a plus
Must be able to work in a “Walk-up” environment where the users in the building come to the technicians for help
4-year college diploma or university degree in computer science, management information systems, or equivalent experience desired
Expertise in Microsoft Windows 10/11 and Office 365 troubleshooting and configuration
Ability to troubleshoot problems arising Windows 10 to 11 migrations
Understanding of TCP / IP
Understanding of Bit locker
ServiceNow and ITIL knowledge - Preferred
Knowledge of Active Directory users and computers
Experience supporting an enterprise environment
High level understanding of ODBC connections and configuration of ODBC Data sources with the ability to troubleshoot connection problems from workstations to data sources and clearly report issues to software / file owner for resolution
Ability to add printers, drivers and other peripherals as needed
Experience supporting with Dell equipment preferred
Excellent hands-on software troubleshooting experience
Good time management skills
Detail oriented
Must be willing to follow already established processes
Works with minimal supervision in a fast-paced enterprise environment
Outstanding customer service and focus skills
Experience working both independently, and in a team-oriented, collaborative environment is essential
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proven analytical and problem-solving abilities
Wage Range:
The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
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