Top 6130 Cornerstone group Jobs

Member Experience Associate
Fetch Pet Insurance —Remote
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Google Workspace
- Bachelor's degree
- 1 year
- Tuition reimbursement
- Paid time off
Therapist
Heart2Soullegacy —Remote
- $65,212 - $71,244 a year
- Part-time
- Remote
- Background check
- LMFT
- Master of Social Work
- Professional development assistance
- Flexible schedule
Quick Apply
Product Reviewer
G-MED NORTH AMERICA, Inc. —Remote
- Full-time
- Remote
- Mid-level
- 4 years
- Commuter assistance
- Paid parental leave
Quick Apply
Cornerstone OnDemand (CSOD) Talent Management Consultant
eSkillz Corp —Remote
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
Quick Apply
13d
Cannabis Transport & Delivery Agent
Silver Star Protection Group LLC —Pekin, IL
- $20 - $21 an hour
- Full-time
- Clean driving record
- Driver's License
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Learning Management Systems Administrator
Terrestris Global Solutions —Remote
- Full-time
- Remote
- 3 years
- US work authorization
- Senior level
- Tuition reimbursement
- Retirement plan
Quick Apply
Technical Fellow
AHEAD —Remote
- $300,000 - $400,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Mortuary Assistant (Staff Associate)
Northstar Memorial Group —Wailuku, HI
- $20 an hour
- Part-time
- Entry level
Quick Apply
Residential Administrative Assistant - Cornerstone
Columbia Community Mental Health —Saint Helens, OR
- $30.69 - $40.08 an hour
- Full-time
- Mid-level
- Office
- Residential
- Paid jury duty
- Loan repayment program
Quick Apply
9d
Business Solutions Lead at Cornerstone Operations Group
Cornerstone Operations Group —Lancaster, PA
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Independent Optometrist
Hëda —Wenatchee, WA
- Full-time
- Private practice
- Mid-level
- Clinic
- Vision insurance
Quick Apply
Independent Optometrist
Hëda —Sioux Falls, SD
- Full-time
- Private practice
- Mid-level
- Clinic
- Vision insurance
Quick Apply
Licensed Therapist or Psychologist
Cornerstones of Maine —Portland, ME
- $90,000 - $110,000 a year
- Full-time
- CPR Certification
- 5 years
- BLS Certification
- Paid parental leave
- Disability insurance
Quick Apply
Independent Optometrist
Hëda —Union Gap, WA
- Full-time
- Private practice
- Mid-level
- Clinic
- Vision insurance
Quick Apply
Independent Optometrist
Hëda —Aberdeen, SD
- Full-time
- Private practice
- Mid-level
- Clinic
- Vision insurance
Quick Apply
Personal Assistant/ CNA - Bagley Senior Care
Cornerstone Residence Senior Care —Bagley, MN
- $16.00 - $24.37 an hour
- Part-time
- Background check
- Serving
- Vital signs
- Health savings account
- Disability insurance
Quick Apply
9d
Solutions Architect/Inside Sales Engineer
Cornerstone Controls —Indianapolis, IN
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Background check
- ERP systems
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Structural Planner Estimator
Life Cycle Engineering —Bremerton, WA
- Full-time
- Military
- Research
- Office
- Health savings account
- Paid holidays
Quick Apply
5d
Speech Language Pathologist
The Menta Education Group —Nokomis, IL
- $70,000 - $75,000 a year
- Full-time
- Classroom
- Mid-level
- Master's degree
- 403(b) matching
- Health insurance
Quick Apply
Registered Nurses (RN) Full-time Days
Allergy Asthma & Immunology Associates —Omaha, NE
- Full-time
- Private practice
- CPR Certification
- Nursing
- Travel reimbursement
- Mileage reimbursement
Quick Apply

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Member Experience Associate

Fetch Pet Insurance -
Remote

Apply Now

Job Details

Full-time
$20.00 - $21.50 an hour

Benefits

Tuition reimbursement
Paid time off
401(k) matching
Pet insurance

Qualifications

Google Workspace
Customer relationship building
Phone communication
Property & Casualty License
Customer engagement
Desktop applications
Telephone systems
Productivity software

Full Job Description

Property & Casualty License required to apply.

This is a commission eligible position.

Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice.

Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products + offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

At Fetch, we strive to serve our customers where they prefer to be met. In addition to the self-serve options we make available online and through our app, customers may reach out for a live interaction with one of our talented Call Center Service Agents in our (virtual) customer support center. Our support agents are the cornerstone of our service. They help our customers navigate through questions about billing, claims, technical support, and general inquiries. They also educate our customers about the various ways they can seek support, including the use of our online tools, IVR, and their account portal. We strive to delight our customers through each interaction we have and our Call Center Service Agents take advantage of these live interactions to remind our customers that we truly value the opportunity to support their four-legged companions.

Our business is growing and we are looking for compassionate professionals that want to join a team that works hard and celebrates success! If you are someone that has call center experience and thrive in a busy environment that may require you to support inbound calls for part of the day and emails and outbound calls at other times, then this may be the role you have been waiting for! This unique opportunity gives in-depth visibility to the needs of our customers and the ways in which we can support them. While the primary activities of this role involve handling a high volume of incoming calls, there are other daily tasks that range from calling customers that have left messages or submitted email inquiries, to researching the status of claims reimbursement requests. We value teamwork and also recognize individual success.

You will have an opportunity to hone your soft skills and develop new skills as you learn the ins-and-outs of Fetch pet insurance, as well as the desktop tools developed for our customer support groups and the customer-facing technology that supports our pet parents. We support our call center teams with job aids, weekly knowledge updates, and individual coaching. Your success is our success!

PRIMARY RESPONSIBILITIES.

Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries
Maintain product knowledge through self-directed training and by accessing desktop tools
Follow guidelines to achieve goals, optimizing every customer interaction
With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance
Treat every interaction with professionalism and sincere concern for the outcome
Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience
Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment
Take advantage of upskilling opportunities, which may include additional insurance credentials

DAY-TO-DAY RESPONSIBILITIES.

Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution
Follow-up with policy holders through outbound calls and emails
Demonstrate professionalism and accountability with each interaction
Track your daily progress against set goals
Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily

Requirements:

Able to multitask– accessing systems, conversing with customers, and actively listening in real-time
Active Property & Casualty insurance license preferred
A minimum of one (1) year of call center experience
Previous customer service experience required
Ability to work through customer issues, sometimes complex, in a calm, focused manner
Demonstrated success working in a remote environment
Ability to interface with a wide range of customer types; demonstrating empathy and patience
Attention to detail, able to communicate product-specific information in a factual and influential way
Excellent verbal, interpersonal, and written communication skills
Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
Bachelor’s degree preferred

WORK-FROM-HOME SET-UP.

Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
Office space must be large enough to accommodate two 19” monitors, laptop, mouse, keyboard, phone and headset
Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

401k matching
Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
Volunteering - eligible to earn up to 8 days floating holiday hours per calendar year
Educational Assistance Programs
Department incentive perks
Fetch Pet Insurance discount - 50% off, up to $1000 savings/year

If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.

—ABOUT FETCH—-

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada) and we currently provide security to over 360,000 pet parents.

We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Apply Now

Refine Your Search

cornerstone group jobs

Member Experience Associate

Therapist

Product Reviewer

Cornerstone OnDemand (CSOD) Talent Management Consultant

Cannabis Transport & Delivery Agent

Learning Management Systems Administrator

Technical Fellow

Mortuary Assistant (Staff Associate)

Residential Administrative Assistant - Cornerstone

Business Solutions Lead at Cornerstone Operations Group

Independent Optometrist

Independent Optometrist

Licensed Therapist or Psychologist

Independent Optometrist

Independent Optometrist

Personal Assistant/ CNA - Bagley Senior Care

Solutions Architect/Inside Sales Engineer

Structural Planner Estimator

Speech Language Pathologist

Registered Nurses (RN) Full-time Days

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