Job Description:
The Research Coordinator – Digital Platforms & Engagement supports the operational, digital, and communications functions of research and global health programs. Working closely with the FAST-TB Coordinating Center Administrative Director and Program Manager, the role contributes to the management of digital platforms, stakeholder engagement activities, and research support functions.
The position serves as a coordination point between technical teams, communications functions, and external stakeholders, supporting the maintenance and improvement of digital knowledge-sharing platforms, data visualization tools, and program communications. The role combines platform coordination, content management, data support, and stakeholder engagement within a collaborative research environment.
MAJOR RESPONSIBILITIES:
Digital Platform Coordination and Management
- Coordinate the design, organization, and maintenance of SharePoint or similar knowledge-sharing platforms
- Manage user onboarding, permissions, access controls, and membership tracking for platform users
- Maintain document libraries, resource repositories, collaborative spaces, and structured content systems
- Monitor platform functionality and user experience, identifying and escalating technical issues as needed
- Coordinate updates, improvements, and documentation of platform workflows and governance processes
- Collaborate with IT and/or technical teams on system maintenance, integrations, and platform enhancements on a regular basis.
- Ensure organization, version control, and consistency of digital content and shared resources
Data Management and Reporting
- Develop and maintain dashboards and visual reports using Power BI or similar tools
- Compile, organize, and maintain data for reporting and analysis purposes
- Prepare routine progress updates, summaries, and reporting materials for internal and external stakeholders
- Maintain data documentation and reporting standards to ensure consistency across program outputs
- Generate visualizations and summaries to support program monitoring, engagement tracking, and decision-making
Communications and Stakeholder Engagement
- Coordinate preparation and dissemination of program communications, including newsletters, announcements, updates, and meeting summaries
• Maintain external-facing digital content and ensure information is current, accurate, and accessible
• Enhance current existing external website pages and interactive content to increase reach and activity across stakeholders and TB key experts
- Coordinate meetings, webinars, workshops, and stakeholder engagement activities
- Prepare summaries, presentations, and communications materials for internal and external audiences
- Engage with partners, collaborators, and stakeholders to facilitate communication and strengthen participation across programs
- Update program contact lists and affiliations as needed
CULTURAL REQUIREMENTS:
o Must operate with integrity and accountability
o Deliver high-quality work aligned with assigned objectives
o Be a dependable member of the team
o Work collaboratively across technical and operational teams
o Treat all stakeholders with respect and professionalism
o Be adaptable in a dynamic work environment
o Communicates clearly with internal and external stakeholders
o Listens actively and ensures understanding
o Shares information accurately and appropriately
QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS:
- Bachelor’s degree in public health, communications, information systems, data science, life sciences, or related field required; Master’s degree preferred
- 5+ years of relevant experience in research coordination, digital platforms, communications, or data support
- Demonstrated experience managing an external-facing website, including content updates, back-end administration, and working knowledge of WordPress or a comparable content management system
- Experience with SharePoint or similar document management systems required
- Experience with data visualization tools (e.g., Power BI or equivalent) preferred
- Strong organizational and coordination skills with ability to manage multiple priorities
• Strong written and verbal communication skills in English • Experience working in academic research, global health, or USG donor-funded programs preferred
- Ability to work independently and as part of a multidisciplinary team
- Strong attention to detail and problem-solving skills
- Proficiency in Microsoft Office 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
- Experience with digital engagement platforms or virtual collaboration tools for distributed teams
- Willingness to travel domestically or internationally as required
- Graphic Design Experience is a plus
This job description is a summary of the general nature and level of work performed. It is not an exhaustive list of responsibilities. The organization reserves the right to modify this description as needed.
