Top 17 Crescendo Jobs

Healthcare - Omnichannel Customer Support Specialist II (SD: 9/10/26)
Crescendo.ai —Remote
- Urgently hiring
- Remote
- Mid-level
- Conflict management
- Communication skills
- Paid training
- Wellness program
2d
Board-Certified Music Therapist - Contract Work
Crescendo Care, LLC —Fremont, CA
- $60 an hour
- Contract
- Background check
- Psychiatry
- Inpatient
Quick Apply
Bilingual Customer Support Specialist ll (English/Spanish) - Healthcare
Crescendo.ai —Houston, TX
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
3d
Healthcare - Team Lead (Temporary)
Crescendo.ai —Remote
- Temporary
- Mid-level
- Analysis skills
- Mentoring
- Health insurance
- Dental insurance
4d
Product Engineering Lead
Crescendo Health —Oakland, CA
- Remote
- AWS
- Senior level
- Health insurance
- Dental insurance
Product Manager, Agentic Forecasting & Workforce Intelligence
Crescendo.ai —Remote
- $150,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Product management
- Scripting
Full-Stack Engineer (Senior/Staff Level)
Crescendo Health —Oakland, CA
- Remote
- AWS
- Senior level
- Health insurance
- Dental insurance
Caregiver - PM Shift
Crescendo Senior Living —Placentia, CA
- $17 - $19 an hour
- Full-time
- 18 years or older
- Residential
- High school diploma or GED
Quick Apply
Med Tech (1st Shift/AM)
Crescendo Senior Living —Placentia, CA
- $18 - $20 an hour
- Overtime
- 18 years or older
- CPR Certification
- English
Quick Apply
Senior Web Designer
Crescendo Interactive Inc —Camarillo, CA
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Project management
- Health savings account
- Paid holidays
Med Tech (Am Shift)
Crescendo Senior Living —Placentia, CA
- $18 - $20 an hour
- Overtime
- 18 years or older
- CPR Certification
- English
Quick Apply
Senior Marketing Operations Manager - BizTech
Crescendo.ai —Remote
- Full-time
- Remote
- System design
- Analysis skills
- Product management
Music Instructor (For All Instruments)
Rancho Crescendo Music —Rancho Cordova, CA
- $25 - $40 an hour
- Part-time
- Background check
- English
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
Marketing, Account & Client Success Coordinator
Crescendo Interactive Inc —Camarillo, CA
- $61,000 - $63,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
7d
Audio/Video/Automation Technician
Crescendo Automation Audio Video, LLC —Baton Rouge, LA
- $31,200 - $70,000 a year
- Full-time
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Paid time off
Quick Apply
AI Innovation Lead
Crescendo.ai —San Francisco, CA
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Master of Business Administration
Manufacturing Operator - OSD Tablets & Capsules
Crescendo Global Recruitment USA LLC —Chantilly, VA
- $23 - $37 an hour
- Full-time
- Background check
- English
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
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Healthcare - Omnichannel Customer Support Specialist II (SD: 9/10/26)

Crescendo.ai -
Remote

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Job Details

Full-time
2 days ago

Benefits

Paid training
Wellness program
Health insurance
Dental insurance
Vision insurance
Sabbatical

Qualifications

Managing clients in a customer support role
Customer engagement
Conflict management
Technical Proficiency

Full Job Description

Role Details

Type of Support: Phone, Email, Live Chats
Contract Duration: Full-Time, Permanent
Training Schedule: 9:00 AM - 6:00 PM EST | Monday to Friday | 7 weeks duration
Work Schedule: Open to shifting schedules (subject to business requirements).
Work Type and Location: Remote, US only
Expected Start Date: Immediately

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

We are looking for a compassionate and organized individuals with an interest in customer service/support to join our specialty Customer Support team based in the United States. In this role, you will either be assisting patients and providers with a variety of Benefits support topics including, but not limited to, billing and payment, explanation of benefits, and insurance verification, or Account Management support topics such as account access, payouts, contract questions, or credentialing inquiries. Support will be provided via email, chat, and phone, delivering helpful solutions to ensure all requesters have a great customer service experience.

You are a highly ambitious individual who is passionate about interacting with and servicing our customers. You’ll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter.

What You’ll Do:

Provide a high-standard of empathetic and solution-oriented support to clients and providers through email, chat, and phones
Troubleshoot and address platform issues that patients and providers are experiencing
Facilitate communication between clients and providers to arrange care, escalating sensitive issues when needed
Collaborate with insurance agents and navigate carrier platforms to verify plan benefits and status
Investigate, interpret and explain benefit details and out of pocket costs according to the client's plan
Advocate for payers and clients by proactively surfacing friction in customer experience and proposing process/product iterations in service of the partner’s mission
Navigate high-acuity interactions with empathy and/or positivity
Operate with professionalism, navigating client and provider requests in accordance with the Compliance and Professionalism guidelines issued by Crescendo and the partner organization
Perform project duties and tasks that are within your skill and expertise level for your role as assigned by program management

What We Expect From You:

Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
Ability to thrive in a dynamic and evolving environment - must be adaptable.
Proven ability to handle a high volume of customer interactions while providing high quality, empathetic support.
Strong ability to independently own resolution of conflict, while maintaining empathy in challenging situations.
Understanding of active listening techniques.
Familiarity with technology and capable of adhering to standard troubleshooting procedures
Experience providing clear, concise, and professional written and verbal communication

What you’ll get in return:

Full-time employment
Competitive compensation based on experience
A dedicated wellness program, including support from an in-house psychologist
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Refine Your Search

crescendo jobs

Healthcare - Omnichannel Customer Support Specialist II (SD: 9/10/26)

Board-Certified Music Therapist - Contract Work

Bilingual Customer Support Specialist ll (English/Spanish) - Healthcare

Healthcare - Team Lead (Temporary)

Product Engineering Lead

Product Manager, Agentic Forecasting & Workforce Intelligence

Full-Stack Engineer (Senior/Staff Level)

Caregiver - PM Shift

Med Tech (1st Shift/AM)

Senior Web Designer

Med Tech (Am Shift)

Senior Marketing Operations Manager - BizTech

Music Instructor (For All Instruments)

Marketing, Account & Client Success Coordinator

Audio/Video/Automation Technician

AI Innovation Lead

Manufacturing Operator - OSD Tablets & Capsules

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