Top 4955 Csm Jobs | SimplyHired

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
Construction Sales Manager
PIP Global Safety —Latham, NY
- $104,000 - $156,000 a year
- Marketing
- Bachelor of Science
- Mid-level
Quick Apply
Game Product Manager (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $100,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
ServiceNow Architect
Accenture Federal Services —Springfield, VA
- $108,400 - $198,300 a year
- DevOps
- System design
- JavaScript
S&P N. America IT Business Relationship Manager (BRM), CRM
Renewaire —Waunakee, WI
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Machine Operator
Uneeda Enterprizes, Inc —Spring Valley, NY
- $20 - $24 an hour
- 8 hour shift
- English
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
New! Pelvic Health Physical Therapist
West Portland Physical Therapy Clinic —Portland, OR
- $90,000 - $105,000 a year
- Part-time
- Physical & Rehabilitation Medicine
- Mid-level
- Physical Therapy License
- Travel reimbursement
- Continuing education credits
Quick Apply
Client Services Manager
BAYADA Home Health Care —Waite Park, MN
- $62,000 a year
- Adults
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
11d
Director of Activities
CSM Bennie G. Adkins State Veterans Home —Enterprise, AL
- Full-time
- Management
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
8d
Centralized Consumer Lending Assistant - Pasadena Banking Center
Moody Bank —Pasadena, TX
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Lead Installer & Programmer High-End Resi AV/Network/Control System
DESIGNED THEATRE VISIONS INC —Fort Myers, FL
- $18 - $50 an hour
- Overtime
- Construction site
- Customer service
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Risk & Controls Project Manager (Agile SDLC / IT Lifecycle Controls)
Maxus Group —Plano, TX
- $125,000 - $150,000 a year
- Full-time
- Continuous improvement
- Conflict management
- In-person
- Health insurance
- Dental insurance
Quick Apply
Direct Support Professional - Warrenton/Wright City
Emmaus —Warrenton, MO
- $19 - $21 an hour
- 18 years or older
- Clean driving record
- Mid-level
Technical DevSecOps Manager - TS/SCI with Polygraph
General Dynamics Information Technology —McLean, VA
- $147,292 - $199,278 a year
- Computer science
- Computer Science
- 3 years
Commercial Property Manager
Renoir Staffing, LLC —Palmdale, CA
- $81,000 - $97,000 a year
- Temporary
- Background check
- Microsoft Outlook
- 5 years
Quick Apply
Sales Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- Full-time
- Background check
- Mid-level
- Office
- Travel reimbursement
Quick Apply
IT Project Analyst
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
4d
Software Engineer Sr Advisor
General Dynamics Information Technology —Annapolis Junction, MD
- $195,500 - $264,500 a year
- Computer Science
- Software troubleshooting
- Math
- 401(k) matching
Extruder Operator
Cable Materials Center LLC —Hickory, NC
- Overtime
- Ability to walk for extended periods
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Service Manager to Financial Advisor
Caliber Wealth Management —Overland Park, KS
- $65,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for csm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

csm jobs near

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

KNIME AG
Austin, TX

Apply Now

Job Details

Benefits

Flexible schedule

Qualifications

Managing technical support teams
Customer relationship building
Customer retention strategy
IT management
Managing teams in a customer support role
Contract management experience in technology
Global team management
Managing clients in a customer support role
Profit & loss
Bachelor's degree
SaaS platforms
Customer support ticket management
Achieving business development revenue targets
Contracts
Experience with SaaS (as product category for technical sales engineers)
International corporation experience
SaaS
Financial acumen
Ticketing system technical support
Senior leadership

Full Job Description

Mission

Ensure every signed contract translates into realized client value by leading a world-class post-sales organization across Customer Success, Professional Services, and Support - driving seamless implementation, strategic adoption, retention, and measurable outcomes globally.

Role Overview

As Senior VP Client Delivery, you provide strategic leadership for the Customer Success, Professional Services, and Technical Support functions globally. Reporting to the Executive VP of Revenue, you own the full post-sale customer lifecycle - bridging the gap between sales and long-term success, and partnering closely with Sales, Partners, and Product to ensure customers realize measurable value and the company achieves its Net Revenue Retention (NRR) targets.

Responsibilities

Lead the Customer Success team in driving deep platform adoption, long-term value realization, and renewals across the global customer base.
Own the global strategy for renewals and expansion to consistently drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Establish health scoring, early warning systems, and proactive intervention playbooks to reduce churn risk.
Build a scalable, segmented CS model - high-touch for strategic/key accounts and tech-touch for SMB/Mid-Market.
Direct the Professional Services organization for efficient implementation and rapid time-to-value across new and existing clients.
Develop implementation methodologies, project frameworks, and a library of repeatable delivery assets and accelerators.
Drive PS revenue, utilization, and margin performance with strong project governance, risk management, and escalation protocols.
Oversee the global Technical Support function, ensuring timely, high-quality problem-solving and industry-leading support ratings.
Define and enforce SLAs, CSAT targets, and resolution benchmarks across all tiers and channels.
Implement support tooling, AI-assisted workflows, self-service resources, and knowledge programs to improve efficiency and deflect low-complexity tickets.
Recruit, develop, and retain leaders and individual contributors across all three functions, fostering a unified Client Delivery culture and clear career paths.
Collaborate with Sales to decrease ramp time, increase win rates, and align on renewal strategy and expansion pipeline.
Partner with Product to surface customer feedback and close the loop on product gaps; engage the VP Solutions on implementation scoping and pre-sales commitments.
Maintain executive-level dashboards tracking NRR, CSAT, time-to-value, ticket volume/resolution, and utilization.
Oversee the technology stack supporting delivery teams (CSP, ticketing, PSA, knowledge management).
Report regularly to the executive team and board on customer health, retention performance, and delivery capacity.

Requirements

15+ years in post-sale customer-facing roles, with 5+ years leading multiple delivery functions (CSM, Professional Services, Support) at VP level or above in a global SaaS or enterprise technology environment.
Proven track record owning NRR/GRR targets of $50M+ and driving measurable improvements in retention, expansion, and time-to-value.
Demonstrated ability to scale international teams across North America, EMEA, and APAC and manage complex P&L responsibilities for service delivery, including PS as a revenue-generating function.
Strong record partnering with Sales to optimize win rates and streamline the transition from contract to implementation.
Deep understanding of SaaS customer lifecycle economics — CAC payback, LTV, NRR, GRR, and churn drivers.
Proficiency with CS platforms, ticketing systems (Zendesk, Salesforce Service Cloud), and PSA tools.
Strong commercial acumen with experience negotiating renewals and managing C-suite escalations; able to balance operational rigor with genuine customer empathy.
Bachelor's degree required; MBA or equivalent advanced degree preferred.

Leveling

This is a senior executive leadership position reporting directly to the Executive VP of Revenue.

What Success Looks Like

Gross and Net Revenue Retention targets are consistently exceeded through proactive engagement and strategic renewals.
Time to value for new clients is significantly reduced through streamlined implementation and adoption playbooks.
Customer support ratings remain consistently high, reflecting a culture of excellence in technical problem-solving.
Sales efficiency is improved by decreasing ramp times and increasing win rates through better post-sales alignment.

What we offer

Impact & Ownership: Lead a critical pillar of a global pioneer in Data Science and AI, with the autonomy to shape the future of our client delivery strategy.
Purpose-Driven Work: Help organizations worldwide turn complex data into actionable insights using our open and intuitive platform.
Global Culture: Join a diverse, international team of 30+ nationalities that values transparency, low-ego collaboration, and "quiet excellence."
Flexibility: Flexible working hours and a setup that supports collaboration across time zones.
Comprehensive Support: Benefits designed to support your well-being and professional growth, both in and beyond the workplace.

About us

KNIME is a leading AI platform that enables organisations to make sense of their data through intuitive, scalable, and collaborative data science. We empower data professionals and business users alike to build, deploy, and manage AI and data workflows that drive better decisions. Hundreds of global enterprises use the KNIME platform including Citi, Bosch and P&G.

KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.

Apply Now

Refine Your Search

csm jobs

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

Construction Sales Manager

Game Product Manager (Chinese Mandarin Speaker)

ServiceNow Architect

S&P N. America IT Business Relationship Manager (BRM), CRM

Machine Operator

New! Pelvic Health Physical Therapist

Client Services Manager

Director of Activities

Centralized Consumer Lending Assistant - Pasadena Banking Center

Lead Installer & Programmer High-End Resi AV/Network/Control System

Risk & Controls Project Manager (Agile SDLC / IT Lifecycle Controls)

Direct Support Professional - Warrenton/Wright City

Technical DevSecOps Manager - TS/SCI with Polygraph

Commercial Property Manager

Sales Analyst

IT Project Analyst

Software Engineer Sr Advisor

Extruder Operator

Client Service Manager to Financial Advisor

I want to receive the latest job alert for csm

Related Searches

Explore jobs in more locations

Mission

Role Overview

Responsibilities

Requirements

Leveling

What Success Looks Like

What we offer

About us

Job Seeker Tools

Employer Tools

Browse

Stay Connected