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Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

Walt Disney World Resort -
Orlando, FL

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Job Details

Full-time
2 days ago

Benefits

Health insurance

Qualifications

Computer operation
Confidential information handling
Windows
Conflict management
Desktop applications
Computer skills

Full Job Description

Do you have a passion for sharing excellent Guest Service?

Join the Guest Services Call Center Team as a Full Time Call Center Representative!

Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This Full-Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.

The starting pay rate for this position is $19.00/hour.

Responsibilities :

Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
Demonstrate curiosity & interest in Disney Products
Navigate between multiple computer applications
Answer emergency calls and respond appropriately
Meet required departmental metric expectations and efficiency goals
Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
Complete all required Company training and compliance courses assigned
Meet Walt Disney World Transfer Guidelines

Basic Qualifications :

Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
Flexible work schedule, including weekends holidays and overnight shifts
Three weeks of Full availability during Training
Written and verbal communications skills
Maintain confidentiality with critical information
Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
Capacity to handle conflict resolution and make decisions quickly

Preferred Qualifications:

Experience in customer service or contact center environment
Knowledge of Walt Disney World products and services
Understanding of Disney Cast Life and My Disney Experience
Bilingual

Additional Information :

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

The starting pay rate for this Role in Florida is $19.00 per hour
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Apply Now

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