Top 1830 Customer loyalty retention software Jobs

Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
E-Commerce Manager
BILLY Footwear —Kent, WA
- $85,000 - $100,000 a year
- Full-time
- Marketing
- Inventory management
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
3d
Assistant Manager- Crestview West
Cornerstone Residential —Federal Way, WA
- $23.00 - $26.50 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Service Writer
South Port Marine —South Portland, ME
- From $30 an hour
- 8 hour shift
- Microsoft Excel
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
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Senior Director of Model 1 Automotive Group
Model1 Commercial Vehicles, Inc. —Austin, TX
- $190,000 - $240,000 a year
- Full-time
- 7 years
- Dealership
- Driver's License
Resident Engineer
eTeam Inc —Virginia Beach, VA
- $30 - $35 an hour
- Contract
- Laboratory experience
- Maintenance
- Mid-level
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Service Writer
Confidential —South Portland, ME
- From $25 an hour
- 8 hour shift
- Microsoft Excel
- Customer service
- Word processing
- Health insurance
- Dental insurance
Quick Apply
School Enrollment & Marketing Admin
Sarasota Classical Preparatory Academy —Sarasota, FL
- Overtime
- Bilingual
- Background check
- School experience
Sales Representative
Cauble's Benefit Agency Of SC LLC —Florence, SC
- $1,500 - $4,000 a week
- Full-time
- Background check
- Mid-level
- Analysis skills
- Professional development assistance
- Flexible schedule
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Sales Representative
Cauble's Benefit Agecny Of SC LLC —Murrells Inlet, SC
- $1,500 - $4,000 a week
- Full-time
- Background check
- Mid-level
- Analysis skills
- Professional development assistance
- Flexible schedule
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Sales Manager
Vision I Enterprises, Inc. —Manhasset, NY
- $55,000 - $75,000 a year
- 8 hour shift
- Inventory management
- Writing skills
- English
- Health insurance
- Paid time off
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Leasing Consultant
WOODMONT REAL ESTATE SERVICES L P —Redwood City, CA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Commuter assistance
- Health savings account
Quick Apply
Inside Sales Specialist (Bilingual)
Cameron Ashley Building Products —Memphis, TN
- Full-time
- Bilingual
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Security Sales Consultant
SEi —Omaha, NE
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
14d
Leasing Consultant
WOODMONT REAL ESTATE SERVICES L P —Daly City, CA
- $22 - $24 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Commuter assistance
- Health savings account
Quick Apply
HVAC Service Technician I
Homeworks Energy —Danvers, MA
- $26 - $36 an hour
- Overtime
- Clean driving record
- Residential
- 3 years
- Paid training
- Paid holidays
Quick Apply
HVAC Service Technician I
Homeworks Energy —Woburn, MA
- $26 - $36 an hour
- Overtime
- Clean driving record
- Residential
- 3 years
- Paid training
- Paid holidays
Quick Apply
Leasing Consultant
WOODMONT REAL ESTATE SERVICES L P —Fremont, CA
- $23 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Commuter assistance
- Health savings account
Quick Apply
HVAC Service Technician I
Homeworks Energy —Springfield, MA
- $26 - $36 an hour
- Overtime
- Clean driving record
- Residential
- 3 years
- Paid training
- Paid holidays
Quick Apply
HVAC Service Technician I
Homeworks Energy —Lawrence, MA
- $26 - $36 an hour
- Overtime
- Clean driving record
- Residential
- 3 years
- Paid training
- Paid holidays
Quick Apply

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Customer Retention Specialist (Tier 1)

Retention Express
Remote

Quick Apply

Job Details

Full-time
$0 a year

Qualifications

Technical Proficiency

Full Job Description

About Retention Express

Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses. Our mission is to provide unparalleled customer experiences and first-call resolution, all while helping our clients retain their valued customers across all customer-contact channels. Headquartered in Atlanta, Georgia.

About the role

As a Tier 1 Customer Retention Specialist specializing in customer Retention in a niche, membership-driven industry. You will be responsible for preserving and enhancing customer relationships. Your primary duties will include taking high call volumes daily, resolving complex billing inquiries, handling customer retention efforts, and facilitating refunds when necessary. You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent, primarily in the express car wash industry.

Excellent written and oral communication skills, and can convey details clearly at all touchpoints with the customer across all channels.

What you'll do

Operational Duties/Responsibilities...

We utilize a full tech stack of tools and programs, and you must be able to demonstrate your ability of prior use of tech platforms.
Respond to all customer support inquiries timely and accurately through our ticketing system platform.
Upholds our customer care standards by understanding, meeting, and exceeding specific KPIs including response times, resolution times, after call work, attention to detail, retention save metrics and more.
Brings their A game to every customer interaction across all channels including phone, texting, email, social media messenger and chat – live and passive.
Ability to prioritize work effectively, including successfully multitasking customer issues.
Comfortable using a wide variety of tech platforms and quickly becomes a PRO in them.
Prior experience in but not limited to POSs (Point of Sale software), Zendesk! or Fresh Desk, Slack, CRMs, TalkDesk, Zapier, NiceIn Contact, Google Suite, Ring Central and other CCaaS platforms.
Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
Takes ownership and provides professional communication with our clients’ customers at every touch point across all touchpoints.
Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
Accurate representation of the client, their product set and culture with each customer interactions with us.

Qualifications

We're Excited About You Because You...

College degree preferred.
Proven experience in customer service, with a strong track record of handling daily high-volume ticket resolutions and inbound calls, including issues and customer retention efforts.
Excellent communication skills, both verbal and written, with the ability to negotiate and communicate effectively with customers.
Communicate in English fluently, Spanish is a plus.
Proficiency in customer support software, POS systems, and other various tech stack tools.
Strong problem-solving abilities, focusing on finding creative solutions to billing disputes and retaining customers.
Motivated by success and taking pride in driving value back to our clients in reducing voluntary and involuntary churn to help them grow their business.
Ability to work independently and as part of a team.
Reliable, accountable, and own up to mistakes.
The role requires an appropriate work-from-home environment that supports handling high volumes of inbound calls. Including outbound calls, SMS, emails and chat follow-ups.

Company Values

Our Mission

At Retention Express, our mission is to deliver measurable customer and business outcomes by operating as a seamless extension of the brands we serve.

We combine highly trained remote teammates with secure, AI-powered voice and chat technology to protect revenue, strengthen customer loyalty, and elevate brand experience across every inbound interaction.

We operate with enterprise-level standards for performance, security, and accountability—because trust, consistency, and results matter.

We deliver outcomes at scale.

Values:

1. Customer Impact

We focus on outcomes, not just interactions.

2. Brand Integrity — “In Brand. For the Brand.”

We operate as a true extension of our clients’ teams.

3. Modern Technology & AI Enablement

We use technology to enhance performance, consistency, and scale.

4. Performance & Accountability

High standards drive consistent results.

5. Proactive Problem Solving

We anticipate issues and act before they escalate.

6. Operational Integrity & Documentation Excellence

Strong operations enable scale and trust.

7. Security, Data Protection & Compliance

Trust is built through disciplined data protection.

8. Responsible Growth & Fiscal Discipline

We scale sustainably and responsibly.

9. Trust-Based Flexibility

Flexibility is earned through reliability.

Quick Apply

Refine Your Search

customer loyalty retention software jobs

Customer Retention Specialist (Tier 1)

E-Commerce Manager

Assistant Manager- Crestview West

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Senior Director of Model 1 Automotive Group

Resident Engineer

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Sales Manager

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Inside Sales Specialist (Bilingual)

Security Sales Consultant

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HVAC Service Technician I

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HVAC Service Technician I

HVAC Service Technician I

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