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CX Configuration Specialist I
DatamanUSA, llc —Honolulu, HI
- $36.72 - $44.22 an hour
- Full-time
- US work authorization
- APIs
- Senior level
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4d

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CX Configuration Specialist I
DatamanUSA, llc —Honolulu, HI
Role Overview*:Provides technical ownership for platforms, environments, security controls, and operational dependencies that enable customer experiences across…
$36.72 - $44.22 an hour
Quick Apply
4d
Telecom Administrator & IT Support Specialist
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CX Configuration Specialist I

DatamanUSA, llc
Honolulu, HI

Quick Apply

Job Details

Full-time | Contract
$36.72 - $44.22 an hour
4 days ago

Qualifications

System administration
Configuration management
SRE
APIs
Identity & access management

Full Job Description

Job Details:

Job TitleCX Configuration Specialist I

LocationHonolulu, HI (100% Onsite)

Contract Length12 Months + Possible Extension

ScheduleMonday–Friday, 40 Hours/Week

Role Overview:Provides technical ownership for platforms, environments, security controls, and operational dependencies that enable customer experiences across Google CES CCaaS / CCAIP, BigQuery, Looker, ServiceNow, and supporting cloud infrastructure.

Key Responsibilities:

Own the environment and infrastructure roadmap for core CX platforms, including Google CES CCaaS / CCAIP, BigQuery, Looker, ServiceNow, identity management, and connectivity dependencies.
Design and implement platform reliability, observability, backup, access control, and resilience measures that improve system stability and reduce operational risk.
Govern the deployment of connectors and environment configurations across development, test, staging, and production.
Coordinate with security, architecture, and support teams to ensure platforms remain robust, compliant, scalable, and supportable.
Partner with engineering, project management, and operations teams to align technical capabilities with service goals and release readiness.
Support cloud networking, IAM, monitoring, environment administration, and platform supportability.

Key Qualifications:

5-10+ years in CX operations infrastructure, technical support management, or SaaS environments preferred.
Deep knowledge of Google CES CCaaS / CCAIP, ServiceNow, BigQuery, Looker, cloud networking, IAM, monitoring, and API-based platform ecosystems.

Pay: $36.72 - $44.22 per hour

Application Question(s):

5-10+ years in CX operations infrastructure, technical support management
Deep knowledge of Google CES CCaaS / CCAIP, ServiceNow, BigQuery, Looker, cloud networking, IAM, monitoring, and API-based platform ecosystems.

Work Location: In person

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