IT Level 1 Technician
Help Desk | Mesa, AZ | Full-Time, On-Site | Mon–Fri, 8:00am–5:00pm | $40,000–$50,000 (based on experience)
Datatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. We’re a team who tackle real IT challenges every day — and we’re looking for the next person to grow with us.
This is a great opportunity for someone early in their IT career who is hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level 2 and beyond. We invest in our people through paid certifications, hands-on mentorship, and a clear advancement path.
As a Level 1 Technician, you’ll be the first point of contact for our clients — handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You’ll work in a fast-paced MSP environment where no two days are the same and every ticket is a learning opportunity.
This is not a passive role. We expect you to own your tickets, document your work, and bring a professional, solutions-oriented attitude to every client interaction.
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Serve as the first point of contact for client support requests via phone, email, and ticketing system
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Troubleshoot and resolve common hardware, software, and connectivity issues for end users
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Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
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Perform basic Active Directory tasks: password resets, account creation, and group assignments
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Image, configure, and deploy workstations, laptops, and peripherals for clients
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Document all work clearly and accurately in the ticketing system
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Escalate complex or unresolved issues to Level 2 engineers with thorough notes and context
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Assist with onboarding new users and setting up equipment at client sites
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Follow standard operating procedures and contribute to knowledge base documentation
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Maintain a professional, patient, and helpful demeanor with all client contacts
Required
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1+ year of IT support experience in a help desk, desktop support, or similar role
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Working knowledge of Windows 10/11 and Microsoft 365 applications
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Basic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
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Familiarity with Active Directory for common user management tasks
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Strong customer service skills — you communicate clearly, listen carefully, and stay calm under pressure
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Ability to prioritize and manage multiple open tickets in a queue-based environment
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Reliable, punctual, and accountable — clients depend on us to show up
Preferred
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CompTIA A+ or Network+ certification (or currently pursuing)
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Experience with a ticketing or RMM platform
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Exposure to an MSP environment
You may struggle in this role if your experience is limited to:
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A single, low-volume internal IT environment with minimal ticket accountability
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Roles where documentation and follow-through were not expected
We welcome career changers and recent graduates who have hands-on experience and a demonstrated drive to grow — but this role requires professional IT support experience in some form.
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Salary range of $40,000–$50,000 based on experience
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Company-sponsored certifications and professional development budget
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Mentorship from senior engineers and a clear path to Level 2
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Paid time off plus federal holidays
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A team environment that takes your growth seriously
Send your resume and a brief note on why you’re pursuing a career in IT.
Datatek is an equal opportunity employer. We evaluate all applicants based on qualifications, merit, and business needs.
