Top 3 Delaney group Jobs

Hotel Reception Desk
Log Cabin/Delaney Hospitality Group —Holyoke, MA
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Quick Apply
11h
Line Cook
Log Cabin/Delaney Hospitality Group —Holyoke, MA
- $18 an hour
- Weekends as needed
- Restaurant
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Experienced Server/Bartender
Log Cabin/Delaney Hospitality Group —Holyoke, MA
- $15 an hour
- Weekends as needed
- Serving
- Bar
- Mid-level
- Paid training
- Health insurance
Quick Apply
1d

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Hotel Reception Desk

Log Cabin/Delaney Hospitality Group
Holyoke, MA

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Job Details

$18 an hour
11 hours ago

Benefits

Paid training
Health insurance
401(k)
Employee discount

Qualifications

Customer records maintenance
Computer operation
Managing customer accounts
Hotel and accommodations payment processing
Hotel policy compliance
Account maintenance
Sales transaction processing
Financial transaction processing
Phone communication
Greeting customers
Client inquiry handling
Answering guest questions
High school diploma or GED
Organizational skills
Property management systems (PMS)
Computer skills
Receptionist experience within hospitality industry
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Communication skills
Entry level
Office phone management

Full Job Description

Job Title: Hotel Reception Desk

Job Description:

We are seeking a friendly and professional Hotel Front Desk Agent to join our dedicated hospitality team. The ideal candidate will possess exceptional customer service skills and a keen attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while efficiently handling day-to-day front desk operations.

Responsibilities:

- Greet and welcome guests as they arrive at the hotel.- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.- Manage online and phone reservations and provide information about room rates and available amenities.- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues.- Maintain an organized and timely record of guest accounts and bookings.- Handle basic clerical tasks such as answering phones and managing emails.- Ensure compliance with hotel policies, procedures, and quality standards.

Qualifications:

- High school diploma or equivalent; hospitality-related education is a plus.- Previous experience in a hotel reception or customer service role is preferred.- Proficiency with hotel management software and basic computer skills.- Strong communication and organizational abilities.- Ability to remain calm and professional under pressure.- Availability to work flexible shifts, including weekends and holidays.

The Log Cabin/Delaney Hospitality Group values diversity and encourage individuals from all backgrounds to apply. Join us in creating memorable experiences for our guests and contribute to our legacy of excellence.

Benefits Package

All employees:

- Employee discounts at various locations - Paid Training - Early Access Pay

Eligible Employees:

Health & Wellness Plan

FT Employees after probation period

-Health Insurance -401k -Paid Vacation

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally protected basis including, race, age, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, ancestry, disability, genetic information, veteran status or military service.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quick Apply

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Hotel Reception Desk

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