Top 13 Dynanet Jobs | SimplyHired

Service Desk Operator
Dynanet Corporation —Washington, DC
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Paid training
- Paid holidays
ETL Developer
Dynanet Corporation —Washington, DC
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Communication skills
- Paid training
- Paid holidays
Sr. Data Scientist
Dynanet Corporation —Washington, DC
- $160,000 - $180,000 a year
- Full-time
- No background check
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
DevSecOps Engineer
Dynanet Corporation —Maryland
- Full-time
- In-person
- Senior level
- Communication skills
- Paid training
- Paid holidays
Change Manager
Dynanet Corporation —Maryland
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid training
- Paid holidays
Tools Administrator
Dynanet Corporation —Maryland
- Full-time
- Azure
- Continuous improvement
- In-person
- Paid training
- Paid holidays
Information System Security Officer (ISSO)
Dynanet Corporation —Maryland
- Full-time
- Azure
- 5 years
- In-person
- Paid training
- Paid holidays
Program Manager
Dynanet Corporation —Maryland
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid training
- Paid holidays
PMO Lead
Dynanet Corporation —Bethesda, MD
- Full-time
- Hybrid work
- Office
- Analysis skills
- SharePoint
- Paid training
- Paid holidays
22h
Scientific IT Service Desk Manager
Dynanet Corporation —Maryland
- Laboratory experience
- Mid-level
- Windows
- Paid training
- Paid holidays
3d
EUS Operations Lead
Dynanet Corporation —Maryland
- Full-time
- Computer science
- Computer Science
- System design
- Paid training
- Paid holidays
14d
PMO Manager/Technical Project Coordinator
Dynanet Corporation —Rockville, MD
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Continuous improvement
- Paid training
- Paid holidays
16h
Infrastructure Services Lead Manager
Dynanet Corporation —Maryland
- Full-time
- Azure
- Windows
- SQL
- Paid training
- Paid holidays
3d

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Service Desk Operator

Dynanet Corporation -
Washington, DC

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Job Details

Full-time

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) matching
Referral program

Qualifications

Email customer support
IT system monitoring
Microsoft Teams
ServiceNow

Full Job Description

Position Details:

Job Title: Service Desk Operator

Job Type: Full-time

Location: Hybrid/Remote, DC

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

Roles & Responsibilities:

1. Core Technical Competencies - Ticket triaging and Task Management

Working knowledge of ITIL-based Event, Incident, and Problem Management practices
Experience with ServiceNow (or comparable ITSM platform) for ticket creation, categorization, prioritization, escalation, and lifecycle management
Familiarity with infrastructure monitoring tools - optional (OEM, OCI Monitoring, security tools, system alerts)
Ability to follow SOP and guidelines to interpret system alerts, log messages, job failures, and monitoring outputs
Nightly ETL batch job monitoring experience
Understanding of severity classification (P1–P4) and SLA-driven response requirements

2. Mailbox, Incident and Event Handling Skills

Ability to perform structured event triage and impact assessment
Experience coordinating Major Incident bridges
Ability to apply escalation matrices and engage appropriate on-call technical teams
Strong documentation skills to ensure complete and audit-ready ticket records
Ability to track incidents through resolution across shift transitions
Ability to handle Alert and escalation management

3. Communication and Coordination Skills

Clear and professional written and verbal communication
Ability to provide real-time status updates during high-pressure situations
Experience communicating with: Technical teams (DBA, Infra, Security, Application), Client, and Federal or regulated environments (preferred)
Ability to facilitate bridge calls and maintain structured communications

4. Analytical and Operational Skills

Ability to differentiate between: Informational events, Actionable alerts, and Critical incidents
Basic troubleshooting mindset (without performing deep remediation)
Ability to identify patterns or recurring events requiring escalation to Problem Management
Strong time management skills in a 24/7 operational environment

Required Professional Skills:

ETL monitoring
DBA/ infrastructure monitoring
Monitoring outlook mailbox
Service Now operational capability

Preferred Professional Skills:

Microsoft Powerpoint, Microsoft Excel, Microsoft Visio, and Microsoft Word

Dynanet Team Requirements and Expectations:

Possess Strong written and verbal communication skills.
Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

2+ years of experience

Employee Benefits Overview:

Industry Competitive Compensation
Medical and Dental Insurance
Paid Time Off/Holidays
401(k) Retirement Plans with Matching
Remote Work*
Paid Training
Employee Referral Program
Employee Development Program

Apply Now

Refine Your Search

dynanet jobs

Service Desk Operator

ETL Developer

Sr. Data Scientist

DevSecOps Engineer

Change Manager

Tools Administrator

Information System Security Officer (ISSO)

Program Manager

PMO Lead

Scientific IT Service Desk Manager

EUS Operations Lead

PMO Manager/Technical Project Coordinator

Infrastructure Services Lead Manager

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